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PvM Hub And Aura Refunds.

Quick find code: 74-75-374-66162349

Dilbert2001
Jun Member 2006

Dilbert2001

Posts: 30,183 Sapphire Posts by user Forum Profile RuneMetrics Profile
Jackladder said :
Draco Burnz said :
Jackladder said :
I have contacted Jagex a number of months ago but the reply was not the resolution I'd have liked, so I'll keep campaigning on the forums.

"We are unable to offer refunds on items purchased from Solomon's store. If your item is bugged, please let us know.

However, if you feel that an item was not as advertised, or you paid a different price to what you expected, please get in touch to see if we can assist."


So just because you didnt get the answer you want you think you have the right to demand a refund yet again?

I mean you got your answer so why continue to ask? :@


I believe there was an injustice so I'm allowed to suggest a fix for it.


But your so called "injustice" is without merit as auras are never LP exclusive items similar to Onyx and Obby items are never Tokkul exclusive items. Otherwise, Jagex has to refund numerous items. :D

Once when a currency is the only source of an item doesn't imply such item is exclusive to that currency forever. It is commonsense, very simple logic. :)

17-Sep-2020 00:13:43

Tenebri
Jan Member 2015

Tenebri

Posts: 39,190 Sapphire Posts by user Forum Profile RuneMetrics Profile
Dilbert2001 said :
Jackladder said :
Draco Burnz said :
Jackladder said :
I have contacted Jagex a number of months ago but the reply was not the resolution I'd have liked, so I'll keep campaigning on the forums.

"We are unable to offer refunds on items purchased from Solomon's store. If your item is bugged, please let us know.

However, if you feel that an item was not as advertised, or you paid a different price to what you expected, please get in touch to see if we can assist."


So just because you didnt get the answer you want you think you have the right to demand a refund yet again?

I mean you got your answer so why continue to ask? :@


I believe there was an injustice so I'm allowed to suggest a fix for it.


But your so called "injustice" is without merit as auras are never LP exclusive items similar to Onyx and Obby items are never Tokkul exclusive items. Otherwise, Jagex has to refund numerous items. :D

Once when a currency is the only source of an item doesn't imply such item is exclusive to that currency forever. It is commonsense, very simple logic. :)


indeed fault is with the OP so no refund.
200m all RS3 on 7/3/19
1.2Billion overall Slayer xp / Ultimate slayer title

OSRS 2277/2277 Untrim slayer cape
Hail Satan, He loves for who you are.

17-Sep-2020 00:43:37

Draco Burnz
Dec Member 2011

Draco Burnz

Posts: 79,296 Emerald Posts by user Forum Profile RuneMetrics Profile
Tenebri said :


indeed fault is with the OP so no refund.


+1

Ppl need to learn that jagex can rerelease things whenever they want.

Its their game so if you dont like it then oh well.

Plus im sure it said all sales are final and no refunds in store.
Draco Burnz
Anime Fanatic
Defender of the logical

17-Sep-2020 11:32:30 - Last edited on 17-Sep-2020 11:33:51 by Draco Burnz

Jackladder
Jul Member 2006

Jackladder

Posts: 1,126 Mithril Posts by user Forum Profile RuneMetrics Profile
Dilbert2001 said :
Jackladder said :
Draco Burnz said :
Jackladder said :
I have contacted Jagex a number of months ago but the reply was not the resolution I'd have liked, so I'll keep campaigning on the forums.

"We are unable to offer refunds on items purchased from Solomon's store. If your item is bugged, please let us know.

However, if you feel that an item was not as advertised, or you paid a different price to what you expected, please get in touch to see if we can assist."


So just because you didnt get the answer you want you think you have the right to demand a refund yet again?

I mean you got your answer so why continue to ask? :@


I believe there was an injustice so I'm allowed to suggest a fix for it.


But your so called "injustice" is without merit as auras are never LP exclusive items similar to Onyx and Obby items are never Tokkul exclusive items. Otherwise, Jagex has to refund numerous items. :D

Once when a currency is the only source of an item doesn't imply such item is exclusive to that currency forever. It is commonsense, very simple logic. :)


In June 2011 Loyalty Point items were advertised as being exclusive. This was further re-enforced after the slight rework where things that were Loyalty Points or RuneCoins became one or the other. There hasn't been a statement since stating otherwise.

17-Sep-2020 23:29:15

Dilbert2001
Jun Member 2006

Dilbert2001

Posts: 30,183 Sapphire Posts by user Forum Profile RuneMetrics Profile
Jackladder said :
Dilbert2001 said :
Jackladder said :
Draco Burnz said :
Jackladder said :
I have contacted Jagex a number of months ago but the reply was not the resolution I'd have liked, so I'll keep campaigning on the forums.

"We are unable to offer refunds on items purchased from Solomon's store. If your item is bugged, please let us know.

However, if you feel that an item was not as advertised, or you paid a different price to what you expected, please get in touch to see if we can assist."


So just because you didnt get the answer you want you think you have the right to demand a refund yet again?

I mean you got your answer so why continue to ask? :@


I believe there was an injustice so I'm allowed to suggest a fix for it.


But your so called "injustice" is without merit as auras are never LP exclusive items similar to Onyx and Obby items are never Tokkul exclusive items. Otherwise, Jagex has to refund numerous items. :D

Once when a currency is the only source of an item doesn't imply such item is exclusive to that currency forever. It is commonsense, very simple logic. :)


In June 2011 Loyalty Point items were advertised as being exclusive. This was further re-enforced after the slight rework where things that were Loyalty Points or RuneCoins became one or the other. There hasn't been a statement since stating otherwise.


https://secure.runescape.com/m=news/members-loyalty-programme--now-available

Nowhere did it say anything about "exclusive" at all. :)

18-Sep-2020 00:51:20

Rikornak
Oct Member 2013

Rikornak

Posts: 9,174 Rune Posts by user Forum Profile RuneMetrics Profile
Jackladder said :
...


Jagex doesn't always refund currency spent as compensation - sometimes you're given progress in the new system instead (which in this case happened - they haven't taken your auras away, so you got the according achievement progress in the PvM hub for free).

Going further - it's obvious that the loyality system in this form hangs in its death throes and I actually expected it would've been consilidated with other highly neglected MTX features like the rare token store or solomon by now - which was a plan, but it never happened for whatever reason and I do not know if had been scrapped. But no matter what - it's a fact that the loyality store hasn't seen any new feature for almost half a decade now.
Improvements: Tooltip / (F2P) QoL v2
Quick Fixes: Invention

18-Sep-2020 06:51:40 - Last edited on 18-Sep-2020 07:02:37 by Rikornak

Jackladder
Jul Member 2006

Jackladder

Posts: 1,126 Mithril Posts by user Forum Profile RuneMetrics Profile
Dilbert2001 said :
Jackladder said :
Dilbert2001 said :
Jackladder said :
Draco Burnz said :
Jackladder said :
I have contacted Jagex a number of months ago but the reply was not the resolution I'd have liked, so I'll keep campaigning on the forums.

"We are unable to offer refunds on items purchased from Solomon's store. If your item is bugged, please let us know.

However, if you feel that an item was not as advertised, or you paid a different price to what you expected, please get in touch to see if we can assist."


So just because you didnt get the answer you want you think you have the right to demand a refund yet again?

I mean you got your answer so why continue to ask? :@


I believe there was an injustice so I'm allowed to suggest a fix for it.


But your so called "injustice" is without merit as auras are never LP exclusive items similar to Onyx and Obby items are never Tokkul exclusive items. Otherwise, Jagex has to refund numerous items. :D

Once when a currency is the only source of an item doesn't imply such item is exclusive to that currency forever. It is commonsense, very simple logic. :)


In June 2011 Loyalty Point items were advertised as being exclusive. This was further re-enforced after the slight rework where things that were Loyalty Points or RuneCoins became one or the other. There hasn't been a statement since stating otherwise.


https://secure.runescape.com/m=news/members-loyalty-programme--now-available

Nowhere did it say anything about "exclusive" at all. :)


The BTS does though https://secure.runescape.com/m=news/a=13/behind-the-scenes---june-1

18-Sep-2020 20:45:58

Jackladder
Jul Member 2006

Jackladder

Posts: 1,126 Mithril Posts by user Forum Profile RuneMetrics Profile
Rikornak said :
Jackladder said :
...


Jagex doesn't always refund currency spent as compensation - sometimes you're given progress in the new system instead (which in this case happened - they haven't taken your auras away, so you got the according achievement progress in the PvM hub for free).

Going further - it's obvious that the loyality system in this form hangs in its death throes and I actually expected it would've been consilidated with other highly neglected MTX features like the rare token store or solomon by now - which was a plan, but it never happened for whatever reason and I do not know if had been scrapped. But no matter what - it's a fact that the loyality store hasn't seen any new feature for almost half a decade now.


I asked for my auras to be taken away as I don't want them. I only want to spend my Loyalty Points on exclusive Loyalty Point items and had I known that my items would be obtained elsewhere in the future, I'd have had zero interest in buying them because the primary reason for the purchase was their exclusivity. For this reason I have refused to use them since PvM Hub happened as I do not deserve them - I didn't earn them through PvM Hub.

18-Sep-2020 21:00:54

Corder
Oct Member 2017

Corder

Posts: 27,892 Sapphire Posts by user Forum Profile RuneMetrics Profile
Jackladder said :
I asked for my auras to be taken away as I don't want them. I only want to spend my Loyalty Points on exclusive Loyalty Point items and had I known that my items would be obtained elsewhere in the future, I'd have had zero interest in buying them because the primary reason for the purchase was their exclusivity.
I can't really disagree with that. I personally don't mind the loss of points, even though it's nearly 100k, but I can see why others dislike the update. :(
Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot !

18-Sep-2020 21:19:08

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