RuneScape Forum Archive | Reporting Mobile Issues

Feb

2006

ThaStrake

Posts: 8,610 Rune Posts by user Forum Profile RuneMetrics Profile

Device name: Samsung Galaxy Tab A (2016)
Model Number: SM-T580
Location: The Netherlands
Wifi: Yes
Cellular: 4G
Data Provider: Tele2
OS: Android
OS version: 8.1.0

Playtime (Approx): Less than 20 seconds
At the time of the crash I was: Loading the client in the lobby at first attempt (didn't get past 82%), second attempt was trying to load my bank; crashed within seconds.
Loading the client up to full isn't an option on this device.
Can it be reproduced?: It appears everytime I start up the client or attemp, so I would assume yes? -=RuneScape and RuneFest veteran=- (20 Year Veteran cape, when?)
Whenever there is a discussion between RS3 and OSRS; remember Classic tops RS and OSRS. ^_^

25-Aug-2019 19:51:18

May

2019

Alex Undeath

Posts: 3,960 Adamant Posts by user Forum Profile RuneMetrics Profile

Device name: Samsung Galaxy J3 Orbit
Model Number: SM-S367VL
Location: United States
Wifi: Yes
Cellular: 4G
Data Provider: Straighttalk
OS: Android
OS version: S367VL.04 (This is what the hardware version reads)

Today, every time I log in the game crashes. I've not been able to play on mobile at all this evening. I'm barbarian fishing. I've been here for a week now and haven't had this specific issue until today.

I've rebooted my phone, cleared the game cache, checked for updates, even waited a few hours and went out to lunch to see if maybe it would resolve itself. Unfortunantly the problem is still occuring.

Can it be recreated? Yes. "
Community

Team

Admin
"

for

"
The

LGBT+

Corner
"

25-Aug-2019 20:07:37

May

2019

Alex Undeath

Posts: 3,960 Adamant Posts by user Forum Profile RuneMetrics Profile

The mobile client keeps crashing when any interface is opened. Fortunantly I was able to fish from 87-99 on mobile, did Fishing Frenzy from 94-99. Loved doing Fishing Frenzy on mobile.

Just, every time I need to bank or anything that doesn't involve standing in one place, I have to switch to desktop. "
Community

Team

Admin
"

for

"
The

LGBT+

Corner
"

02-Sep-2019 07:08:50

May

2020

Mr MtnMan

Posts: 2,238 Mithril Posts by user Forum Profile RuneMetrics Profile

just tried playing at runespawn and it was a nightmare the game became totally unresponsive and was a nightmare. couldn't do anything bc of the lagg. wanted to play with my wife who is at home on pc and im stuck at work. mobile was a fail. definitely need to look into runespawn. i tried turning fps and everythi g i could to lowest setting and still couldnt do anything. ~Skillers Nexus Clan w58~

Info For RS Mobile test:
Device name: LG G Pad F2 8.0, Model Number LG-LK460 Location: USA, Wifi: Yes , Cellular: 4g/3g, Data Provider: Sprint , OS: Android, OS version: 7.1.1

02-Sep-2019 13:09:33 - Last edited on 02-Sep-2019 13:10:42 by Mr MtnMan

Apr

2018

SweetFairy90

Posts: 7 Bronze Posts by user Forum Profile RuneMetrics Profile

Hiya,

soooooo

well done on mobile upgrade it looks fab..... honest for a frequent mobile player its amazing.

as that frequent mobile player tho, I do have an issue. when is mobile banking going to be fixed? why is it still crashing me out? I play on galaxy a7 tab. until two updates ago this was not an issue. now its quite a big issue as its really affecting my gaming experience you so highly want people to enjoy.

please could you fix this soon.

thanks

win some... lose some...

02-Sep-2019 15:55:44

Mar

2023

Fisturbottom

Posts: 7 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: Motorola Z2 Force
Model Number: XT1789
Location: New York United States
Wifi: Yes
Cellular: 4G
Data Provider: Sprint
OS: Android
OS version: 9.0

Playtime (Approx): zero

(Why isn't my phone supported but my OLD crap phone S8 that is super slow can run the app?)

02-Sep-2019 23:43:57

Feb

2015

Gamera

Posts: 779 Gold Posts by user Forum Profile RuneMetrics Profile

Device name: Samsung Galaxy Halo 32GB
Model Number: SAMSUNG-SM-J727AZ
Location: New York, USA
Wifi: Yes
Cellular: 4G
Data Provider: Cricket Wireless
OS: Android
OS version: 7.0

Playtime (Approx):
At the time of the crash I was: Banking, opening interfaces
Can it be reproduced?: Yes Kaiju fan, music fanatic, semi-pro no-lifer

03-Sep-2019 03:01:53

PizzaJongen

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: Oneplus
Model Number: X
Location: Belgium
Wifi: Yes
Cellular: 4G
Data Provider: Mobile Vikings
OS: LineageOS
OS version: 16.0 (Android 9.0)

Playtime (Approx):
At the time of the crash I was: 0 seconds
Can it be reproduced?: Since I reinstalled my phone with LineageOS 16.0 I've been unable to install this application due to the "Your device isn't compatible with this version" error, even though I have played the game on my phone before. It wasn't performing wonderfully but it was more than enough for what I'm using it for.

03-Sep-2019 14:37:40

Jan

2012

Theevildot

Posts: 13 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: Samsung Galaxy Note 8
Model Number: SM-N950F/DS
Location: Singapore
Wifi: No
Cellular: 4G
Data Provider: Singtel
OS: Android
OS version: 7.1.1

Playtime (Approx): N/A

Crashes every time I attempt to log out my account in order to login into an alt account. (or rather, just changing accounts)

Can it be reproduced?: Yes. Happens 100% of the time when I perform the above.

03-Sep-2019 15:23:02

Jun

2016

Aggroblut

Posts: 1,064 Mithril Posts by user Forum Profile RuneMetrics Profile

Device name: LG G6
Model Number: lg-h870
Location: Germany
Wifi: yes
Cellular: not active
Data Provider: Unitymedia
OS: Android
OS version: 8.0.0

Playtime (Approx): 0 min
At the time of the crash I was: When staying in lobby since the last update
Can it be reproduced?:

1. Open the app and clear the cache via the dev console command (deletejs5caches)
2. Close the app
3. Open it again, login, stay in lobby and wait until the cache is fully downloaded
4. When reaching 90-96% the app crashes.

04-Sep-2019 17:13:07 - Last edited on 04-Sep-2019 17:19:42 by Aggroblut

Forums

Reporting Mobile Issues