RuneScape Forum Archive | Reporting Mobile Crashes

Mod John C

Jagex Moderator Forum Profile Posts by user

Hey all,

While playing the OldSchool mobile beta, you may experience instabilities and crashes. To help us accurately reproduce and promptly fix these issues please report using the template below as a guide.

Here's an example:
Original message details are unavailable.

What is a crash?

A crash is when a program or application suddenly stops working and exits.

What is a freeze?

A freeze is when a program or application suddenly stops working as their processes can no longer run.

Example template

Device name: Samsung Galaxy S7 Edge
Model Number: SM-G935F
Location: United Kingdom
Wifi: Yes
Cellular: 4G
Data Provider: Three
OS: Android
OS version: 7.0

Playtime (Approx): 50 minutes
At the time of the crash I was: attempting to cross the wilderness ditch.
Can it be reproduced?: Yes

Reporting Template

Copy & paste into your post, and then complete as per the example above.

Device name:
Model Number:
Location:
Wifi:
Cellular:
Data Provider:
OS:
OS version:

Playtime (Approx):
At the time of the crash I was:
Can it be reproduced?:

Cheers,

23-Jan-2018 18:22:41

Atallya

Posts: 1,780 Mithril Posts by user Forum Profile RuneMetrics Profile

Device name: Google Pixel 2 XL
Model Number: G011C
Location: USA
Wifi: Yes
Cellular: 4G LTE
Data Provider: Verizon
O*: Android
OS version: 8.1.0

Playtime (Approx): 1 hour 15 minutes
At the time of the crash I was: Spam pressing Wintertod* Fire before the game started to light it.
Can it be reproduced?: Yes

It seems that when I spam inputs the game crashes. Also happened while standing at GE doing darts.

02-Feb-2018 13:56:47

Stitcha

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: Samsung Galaxy S8 Plus
Model Number: SM-G955F
Location: Ardougne rooftop agility course
Wifi: Yes
Cellular: 4G LTE
Data Provider: EE
OS: Android
OS version: 7.0

Playtime (Approx): 30 minutes
At the time of the crash I was: Ardounge agility course whilst using Facebook chat heads
Can it be reproduced?: No but causes graphical errors

02-Feb-2018 14:06:00

Sir Bosco

Posts: 161 Iron Posts by user Forum Profile RuneMetrics Profile

Device name: Samsung Galaxy *7
Model Number: SM-G930T
Location: United States
Wifi: Yes
Cellular: 4G
Data Provider: T-mobile
OS: Android
OS version: 7.0

Playtime: 10 minutes, then 2 crashes back to back within 2 minutes of eachother

At the time of the crash I was: Running through lumbridge castle and standing in lumbridge basement. 2 of the crashes occurred directly after typing in clan chat.

Can it be reproduced? No

02-Feb-2018 15:08:45

Gun51inger

Posts: 99 Iron Posts by user Forum Profile RuneMetrics Profile

Device name: Galaxy S8 Note
Model Number: SM-950U
Location: USA
Wifi: No
Cellular: 4G LTE
Data Provider: Sprint
OS: Android
OS version: 7.1.1

Playtime (Approx): 5 minutes
At the time of the crash I was: At the grand exchange, attempted to hop to another app via the app changer. When I returned back to osrs app, the game black screened and then crashed.
Can it be reproduced?: Yes.

Cheers,

02-Feb-2018 15:45:57

Morlock

Posts: 686 Steel Posts by user Forum Profile RuneMetrics Profile

Device name: OnePlus 3T
Model Number: A3003
Location: Spain
*ifi: Yes
Cellular: 4G LTE
Data Provider: Orange
OS: OxygenOS
OS version: 5.0.1

Playtime (Approx): 20 minutes
At the time of the crash I was: killing Vorkath
Can it be reproduced?: wasn't able to

02-Feb-2018 16:06:33

Morlock

Posts: 686 Steel Posts by user Forum Profile RuneMetrics Profile

Device name: OnePlus 3T
Model Number: A3003
Location: Spain
*ifi: Yes
Cellular: 4G LTE
Data Provider: Orange
OS: OxygenOS
OS version: 5.0.1

Playtime (Approx): 3 minutes
At the time of the crash I was: doing motherlode mine. Switched to another application and came back and it told me "the application has stopped".
Can it be reproduced?: Yes, switch applications and it will occur.

02-Feb-2018 16:08:16

McKapara

Posts: 28 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: OnePlus 3T
Model Number: A3010
Location: Israel
Wifi: Yes
Cellular: 4G
Data Provider: Pelephone Communications Ltd.
OS: OxygenOS
OS version: 5.0.1

Playtime (Approx): 0 (login)
At the time of the crash I was: logging in with an invalid ********, and while it was connecting, I typed random characters which went onto the username. Moment later the game froze.
Can it be reproduced?: Yes

02-Feb-2018 16:52:35

Feb

2024

Homent

Posts: 4,878 Adamant Posts by user Forum Profile RuneMetrics Profile

Device name: Samsung Galaxy *7
Model Number: SM-G930W8
Location: Canada
Wifi: Yes
Cellular: 4G
Data Provider: Fido
OS: Android
OS version: 7.0

Playtime (Approx): 20 minutes
At the time of the crash I was: Killing kurasks. Took a screenshot, hit "share", shared it to discord, and upon returning to OSRS mobile it was a black screen
Can it be reproduced?: Yes, consistently.

-Take a screenshot (hold power/main button)
-Hit "share"
-Share image to some app (I used discord)
-Return to OSRS, black screen.

02-Feb-2018 17:04:31

Mar

2023

Fr ed

Posts: 14 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: Samsung Galaxy Note 8
Model Number: SM-N950U
Location: US
Wifi: Yes
Cellular: 4G
Data Provider: Sprint
OS: Android
OS version: 7.1.1

Playtime (Approx): 0 Min
At the time of the crash I was: App Launch
Can it be reproduced?:No I hate posting with no reliable reproduction steps but it is better to have it logged and come back to it later.

Repro steps:

1. Launch application on new device (clearing cache and data may also work but I was unable to repro after 5 tries)
2. Allow application to begin loading pre-cached assets
3. Switch to another application
4. Assuming the cached assets download, return to the OSRS app
5. Note that the app has crashed

02-Feb-2018 18:11:16

Forums

Reporting Mobile Crashes

Reporting Template