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Enkidu_815
Aug Member 2023

Enkidu_815

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: IPhone 14
Model Number: MPVR3LL/A
Location:USA
Wifi:no
Cellular:yes
Data Provider: Visible
OS:iOS
OS version:17.0.3

Playtime (Approx): 5 minutes
At the time of the crash I was: Teleporting to Tears of Guthix with games necklace and the game crashed.
Can it be reproduced?:yes, crashes everytime I log in now.

07-Nov-2023 01:52:25

WindRager33
Feb Member 2024

WindRager33

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Moto e13
Model Number: XT2345-6
Location: Australia
Wifi: no
Cellular: 4GX LTE
Data Provider: Telstra
OS: Android
OS version: 13

Playtime (Approx): about 2 hours before then crashes keep happening. Could play for hours on end untill battery was flat before update from Google Play store.

At the time of the crash I was: was playing ages untill after an update from Google Play store earlier today. Then I was doing a quest GHOSTS AHOY and entered the basement in the PUB behind the bar and as a tapped to enter after opening trap door game crashed and keeps crashing. I cannot login to see game screen at all not even welcome screen. Once I tap to login it tries to load then just crashes before welcome screen.

Can it be reproduced?: no idea I can't login at all off mobile. Entering basement in the PUB of Port phasmat ghost town of ghost ahoy quest area

I currently only use like 3-4 days of my active membership as of today. If I cannot login due to tech issues from the game what happens with my remaining 10 days of membership? Do I get refund or reimbursed the days that are wasted due to unable to login? I feel my money has been stolen and blame a bug for it?

Please fix ASAP

Cheers,

07-Nov-2023 03:24:00 - Last edited on 07-Nov-2023 03:34:11 by WindRager33

VROD2023
Feb Member 2023

VROD2023

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Galaxy A71 5G
Model Number: SM-A716U
Location: United States
Wifi: no
Cellular: 5G
Data Provider: T-Mobile
OS: Android
OS version: 13

Played earlier today on and off no issues. Logged in a hour ago to kill Brutal Black Dragons. Went down the shortcut and crashed resulting in death and dropping items. Logged back in got a secondary teleport to retrieve items from grave. Crashed and died a second time. Logged in again and crashed again using fairy ring. Hopefully my items of value aren't lost and if they are hopefully you will refund me those items. Thanks

07-Nov-2023 06:26:04

zelroze
Nov Member 2023

zelroze

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung Galaxy S8
Model Number: SM-G65OU
Location: USA
Wifi: Yes
Cellular: 4G
Data Provider: T-Mobile
OS: Android
OS version: 9

Playtime (Approx): 0 Seconds
At the time of the crash I was: Trying to log into the game on my account. I'm still on the tutorial island, and tried logging in for the first time on mobile after a tiny amount of progress on PC. The app crashes before it can load in every single time.
Can it be reproduced?: On my device under these circumstances, it happens every time. I am unsure if it will reproduce on other devices.

07-Nov-2023 07:31:56 - Last edited on 07-Nov-2023 07:33:15 by zelroze

Farmacie
Sep Member 2023

Farmacie

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: moto g 5G plus
Model Number: XT2075-3
Location: Netherlands
Wifi: n/a
Cellular: 5g
Data Provider: odido
OS: android
OS version: 11

Playtime (Approx): 0 seconds
At the time of the crash I was: logging in. Latest location was under water at fosil island seaweed patch
Can it be reproduced?: yes every login attempt

07-Nov-2023 08:28:20 - Last edited on 07-Nov-2023 08:37:08 by Farmacie

bieke crucke

bieke crucke

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: xiaomi
Model Number: poco X3 pro
Location: Belgium
Wifi: yes
Cellular: 4G
Data Provider: Telenet
OS: android
OS version: 13.0.1

Playtime (Approx): 5 minutes
At the time of the crash I was: preparing in Falador West Bank for my medium clue scroll.
Now i can't even Log in anymore. After i entered my password and push the button ''login'' the app closes automatically.
Can it be reproduced?: yes, if i dont lose my clue scroll :)

Cheers,

07-Nov-2023 08:35:05

Barteman1993
Feb Member 2023

Barteman1993

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung
Model Number: S21
Location: Netherlands
Wifi: yes
Cellular: 5G
Data Provider: KPN
O*: android
OS version: 13

Playtime (Approx): 0 minutes
At the time of the crash I was: I was planting a hespori and the game crashed. After trying to login the game crashes again during connecting to server.
Can it be reproduced?: yes, everytime I log in

Cheers,

07-Nov-2023 10:01:49

IR0N Chuck

IR0N Chuck

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: IPhone
Model Number: 13
Location: Ct USA
Wifi: yes
Cellular: 5G
Data Provider: t mobile
O*: iPhone
OS version: 13

Playtime (Approx): 0 minutes
At the time of the crash I was: diving down to pick giant Seaweed
Can it be reproduced?: yes, everytime I log in

Cheers,

07-Nov-2023 10:25:12

Vostina
Apr Member 2023

Vostina

Posts: 187 Iron Posts by user Forum Profile RuneMetrics Profile
Jagex. Mobile app is crashing for many users. Mine is the same as above and won't now let me get past the login screen before crashing (first instance was an attempted games necklace teleport to the tears of guthix)

Started at about 0930 GMT

I see no value in detailing my device specs as it is happening over an abundance of platforms.

I have checked that the app is up to date, cleared the cache and re installed, still experiencing the same issue. My phone states that there is a bug in the app when I attempt and it subsequently crashes. Please fix ASAP

07-Nov-2023 10:48:01

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