RuneScape Forum Archive | Reporting Mobile Crashes

Dec

2019

Sththunder

Posts: 194 Iron Posts by user Forum Profile RuneMetrics Profile

Device name: iPhone 12
Model Number: iphone12
Location: USA
Wifi: Yes
Cellular: no
Data Provider: Coc
O*:
OS version: 16.4.1

Playtime (Approx): 15 mins
At the time of the crash I was: Mining in MLM, hunting Herbiboar, doing anything. Happens every 30 mins or so
Can it be reproduced?: roughly. iPhone runs very hot when playing, which was not the case previously

26-May-2023 17:04:01

Dec

2022

Rompsanroisk

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: Samsung Galaxy S22 Ultra
Model Number: SM-S908B/DS
Location: Finland
Wifi: 2.4ghz and 5ghz
Cellular: 4G
Data Provider: Telia
OS: android
OS version: 13

Playtime (Approx): 10min to 2h
At the time of the Freeze I was: barbarian fishing
Can it be reproduced?: yes, i've restarted my phone, reinstalled app, cleared cache, and yet it keeps freezing. It's lagglike freezing as the actions during freeze stack up but for example i cant touch to drop my fish from inventory. And yes i've checked my connections and they should be fine and stable. Also this is the only app have this problem. This started on thursday when I first noticed.

27-May-2023 12:43:20

Dec

2023

MarkinRahl

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: iPad (9th generation)
Model Number: MK2K3LL/A
Location: USA
Wifi: Yes
Cellular: 4G LTE
Data Provider: Xfinity
OS: Apple iOS
OS version: 16.5

Playtime (Approx): Every 20-40 minutes
At the time of the crash I was: Happens Randomly, questing, soul wars, farm run, etc.
Can it be reproduced?: Consistently, daily

28-May-2023 03:39:12

Sep

2021

baymax

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: iPhone
Model: 13 pro max
Location: USA
WiFi: Yes and No, happened with both
Cellular: 5g
Data Provider: AT&T
OS: iOS
OS Version: 16.4

Playtime: 15 minutes
At the time of the crash I was: happens mostly when I teleport or go into rooms at TOA
Can it be reproduced?: not on command, but it happens several times a day.

30-May-2023 13:32:33

Mar

2023

lockyboiii

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: galaxy z fold 3
Model Number: sm-f926b
Location: Australia
Wifi: yes
Cellular: 5g
Data Provider: optus
OS: Android
OS version:

Playtime (Approx): any given time
At the time of the crash I was: teleporting
Can it be reproduced? Yes

When ever I tele using any means ( glory, slayer ring tablet,
Runes or digsite necklace) the game crashes.

22-Jul-2023 13:06:21

Seer Adam

Posts: 10 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: Samsung galaxy A51
Model Number: SM - A515F /N
Location: Australia, East feldip hills & North seers magic trees
Wifi: Yes
Cellular: 4G
Data Provider: Telstra & Amaysim
OS: Android
OS version: 13

Playtime (Approx): 10 minutes
At the time of the crash I was: training woodcutting at magics & hunter at crimson swifts
Can it be reproduced?: Yes

22-Jul-2023 22:15:18 - Last edited on 22-Jul-2023 22:16:45 by Seer Adam

Jul

2017

Glanplay

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: Galaxy Note 9
Model Number: SM-N960U
Location: United States
Wifi: Yes
Cellular: 4G
Data Provider: Verizon
OS: Android
OS version: 10

Playtime (Approx): Variable (all under 30 minutes)
At the time of the crash I was: Used a Teleport to House tablet.
Can it be reproduced?: Yes.

Will work for a little bit but eventually crash; happens after using teleport tablets in general, such as Catherbee.
Crashes also occur when interacting with things like picking up loot, or changing interfaces (for example, switching from Inventory to Spellbook).
I am also experiencing crashes and (sometimes) temporary freezes - like after defeating an NPC the game will freeze before it performs its death animation (most recently an Iron Dragon) before skipping forward to seeing loot and in combat with the next NPC.

These crashes (and many more) have been occurring since updating to Version 215.1 of the App from the Play Store. Active since 2005.

23-Jul-2023 00:09:01

GreenGob21

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: iPhone 14 Pro Max/ IPad Pro 12.9 inch (1st Gen)
Model Number: 14 Pro Max
Location: United Kingdom
Wifi: Yes
Cellular: 5G
Data Provider: EE
OS: IOS
OS version: 16.5.1(C)

Playtime (Approx): 22:32
At the time of the crash I was: Breaking teleport to house Tablet
Can it be reproduced?: Yes, Game will keep crashing when teleporting to POH (inside)

23-Jul-2023 22:56:22

Apr

2023

Mucky Butt

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile

This crash happens the same exact way on both my devices so I will list them both here.

Device name: iPhone Xs Max
Model Number: MT672LL/A
Location: United States
Wifi: Yes
Cellular: 4G
Data Provider: Tmobile
OS: iOS
OS version: 16.5.1 (c)

Device name: iPad
Model Number: MK2N3LL/A
Location: United States
Wifi: Yes
Cellular: N/A or same as above
Data Provider: N/A or same as above
OS: iOS
OS version: 16.5.1 (c)

Playtime (Approx): can be recreated at any playtime
At the time of the crash I was: happens mainly when teleporting. Last man standing, necklace of passage, any normal spellbook teleports, minigame/grouping teleports. It has also happened while just walking around the map, near Burgh de Rott.
Can it be reproduced?: Yes, happens about 90% of the time using a teleport. As well as rarely doing other activities.

30-Jul-2023 20:18:30

DeadeyeGio

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: iPhone 14
Model Number: MPWW3ZP/A
Location: United Kingdom, Switzerland and Singapore
Wifi: Yes
Cellular: 4G / 5G (depending on location)
Data Provider: Vodafone, Sunrise, Singtel
OS: IOS
OS version: IOS 16.6 (20G75)

Playtime (Approx): Most times it occurs every 10 minutes
At the time of the crash I was: Teleporting to POH
Can it be reproduced?: Yes, 90% of the times I teleport to my POH

06-Aug-2023 18:40:45

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Reporting Mobile Crashes