RuneScape Forum Archive | Reporting Content Issues

ThotCheetos

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: moto g fast
Model Number: XT2045-3
Location: united states
Wifi: yes
Cellular:yes
Data Provider: boost and spectrum
OS: android
OS version: version 10

Playtime (Approx): between 10-15 min
At the time of the crash I was: anything I do in game, it's random but often and just logs me out even during fights, it then says server error, then makes me wait to log back in saying my session hasn't ended. When I do log back in I'm likely dead and lost gold and items and teleported far from where I was at. It's making gameplay very aggravating as it's causing the game to just stop at any given time. It happens continuously to the point I can barely even play 2 min without a crash.
Can it be reproduced?: It's litterally constant.

05-May-2021 17:27:33

ADRlAN

Posts: 39 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: OnePlus 6
Model Number: ONEPLUS A6003
Location: Norway
Wifi: Yes
Cellular: 4G
Data Provider: Telenor
OS: Android 10
OS version: OxygenOS 10.3.10

Playtime (Approx): 1 minute -> 6 hours
What is the issue?: In-game surfaces turns black, not including interfaces(no changes) and animated assets(some animated assets turns gray) when closing and reopening app (For instance when responding to a message/snap or a quick browse of Instagram, Reddit etc.). This does not always happen.
Where is the issue?: Experienced it in mining guild doing amethyst, Otto's Grotto barb fishing and Prif agility course.
Does restarting the client fix the issue?: Yes.

27-May-2021 20:37:22 - Last edited on 27-May-2021 20:38:34 by ADRlAN

Melt you

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile

I’ve found I can do 1–7 man cox mobile just fine but anything past that I cannot do olm. Every boss will be great then once I enter olm it’s a instant crash. Not a huge issue just something that would be nice to look at. Thank you for reading l!-melt

11-Jul-2021 23:11:14

Melt you

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile

I’ve found I can do 1–7 man cox mobile just fine but anything past that I cannot do olm. Every boss will be great then once I enter olm it’s a instant crash. Not a huge issue just something that would be nice to look at. Thank you for reading l!-melt

11-Jul-2021 23:11:16

Jan

2019

Hannie Rose

Posts: 30 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: iPad Pro
Model Number: MM172B/A
Location: UK
Wifi: yes
Cellular: n/a i don't use data
Data Provider: EE
OS: iPadOS
OS version: 14.6

Playtime (Approx): 0 mins
What is the issue?: screen brightness keeps altering whenever i switch between tabs or whever i enter dungeons. Its almost like auto brightness but i jnow it cant be my device because i specifically dont have autobrightness on. This only happens in this app.
Where is the issue?: everywhere/random
Does restarting the client fix the issue?: no. Neither does deleting and reinstalling app or restarting device.

18-Jul-2021 17:34:41

Bademup

Posts: 21 Bronze Posts by user Forum Profile RuneMetrics Profile

My account won't let me log in on mobile I have an old old school account where I still use my username now everyone I try to continue using RuneScape account it's keep taking me to secure.runescape.*** where I have to log in and everytime I try it kicks me right back to the main mobile interface saying continue with Google or continue with RuneScape account and it's very much frustrating me as I have just paid for a membership and am not able to use it

20-Aug-2021 22:07:31

Jul

2019

W i z a r d

Posts: 1,022 Mithril Posts by user Forum Profile RuneMetrics Profile

Device name: Huawei P20 Pro
Model Number: CLT-L04
Location:BC, Canada
Wifi: Yes
Cellular: LTE /4G
Data Provider:Koodo
OS: Android
OS version: 10

Playtime (Approx): Any play time.
What is the issue?: Cant type in quantity when prompted to receive uncharged cells in guardians of the Rift when chatbar is already open. When I click on the table to grab uncharged cells while my chat menu is open, the 'select quantity' prompt meshes and collides with the chat bar making it unclickable. Click through chatbar is enabled in the settings.
Where is the issue?: Guardians of the Rift Minigame.
Does restarting the client fix the issue?: No, but closing the chatbar before clicking the uncharged cells table does allow the 'select quantity' prompt to function as intended.

26-Mar-2022 00:31:25

Aragorn_Dodo

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name:Huawei P30 Pro
Model Number:VOG-L29
Location:Czech Republic
Wifi:Yes
Cellular:4G
Data Provider

2
OS:Android Emui
OS version:Android 10/Emui 11.0.0

Playtime (Approx)

oesnt matter
What is the issue?

uring kings Ransom in the court hearing part of the quest when i Enter downstairs courtroom the cutscene plays And after calling the First witness the game cannot be interacted with in any way. Doesnt matter which witness i call or if i do ít on WiFi or cellular, or if i do ít after 5s of game time or 1 Hour of game time.
Where is the issue?:Seers Village courtroom
Does restarting the client fix the issue?:No

16-Apr-2022 07:00:49

Jul

2021

Sir Camel

Posts: 98 Iron Posts by user Forum Profile RuneMetrics Profile

Device name:samsung s10
Model Number:
Location:UK
Wifi:yes
Cellular: vodaphone
Data Provider:vodaphone
OS:android
OS version: 12

Playtime (Approx):6 min
What is the issue?:auto logged out from the game after 6 min of AFK in NMZ
Where is the issue?: I'm logged out early in NMZ while still in combat
Does restarting the client fix the issue?: no this has been a persistent issue

05-May-2022 13:59:18

Aug

2020

Arcadian96

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile

Model Number

nePlus 8
Location:NA
****:yes
Cellular:5G
Data Provider:Verizon
O*: Oxygen
OS version:11.8.IN67CD

Playtime (Approx):all day
What is the issue?:game will not allow me to bring up the jagex login redirect in the BETA app
Where is the issue?:login screen when clicking (continue with RuneScape account, it begins to load but does not leave the page or log me in.
What fixes the issue?:uninstalling the app, and leaving the beta program****-installing the app as a non beta app.

14-May-2022 08:39:37

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