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Types of technical problems: Part 1
The first thing to do when solving technical problems is to figure out what type of technical problem you are having. Most problems in RuneScape and OldSchool RuneScape can be classed as:
Performance Issues
Connection Issues
Bugs
The problem with these three issues is sometimes you can have a mixture of them and not know which one you are dealing with. So the best way to figure out what issue you are having is by using a method of eliminating what issue you are not having! Below I aim to describe breifly what to look out for each type of technical issue.
Performance Issues:
These issues can appear as your client running slowly or something not running as smooth as it used to. Some players describe this issue as "lagging/freezing". Lagging can also be caused by other things like connection issues, so if you are experiencing this and improving the performance does not fix it, continue to connection issues. Other performance issues include game crashing, black screens or error messages.
A good initial way to see if you are having performance issues is by checking the performance of the game through the Dev Console. If you don't know how to bring up the console or use it, please see this page here . This will show your FPS, Disk Cache and Connection status as follows:
Runescape runs best on 60 FPS, so if you notice your FPS drops below 60 or fluctuates a lot, you are likely having performance issues. A Jagex Verfied Community Helper
Leader of Zealmania
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A Runescape player since 2005
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@JagexHelpL0ne
Tech Issues? Click Me!
10-Jun-2019 14:30:03 - Last edited on 03-Dec-2019 12:26:21 by L0NE DRUID
Types of technical problems: Part 2
Connection Issues:
Connection issues can appear as your client disconnecting or your character being delayed/lagging. Sometimes connection issues can be mistaken for performance issues, due to the character not moving when you click. When most people describe "lag" often they are referring to a connection issue rather than a performance issue.
A good way to check if you are having connection issues is to check your "ping" in the Dev Console. If you don't know how to bring up the console or use it, please see this page Dev Console . Your "ping" can be found on the bottom right-hand side and it's usually a number before MS.
The lower your ping, the better your connection. It should never be anything above 500 ms and if it is, this means that there is a high chance that you have connection issues. It is possible that the world you are playing on influences your ping, and changing worlds can increase/decrease it.
While some connection issues will kick you out from the game or make you freeze in the game, other connection issues can stop you from getting into the game at all. Any message such as "please check your firewall" or periods of being stuck on the loading screen tend to be caused by connection issues.
You can check your connection to the game servers by using a trace test. If you don't know how to run a trace test, please see how to run a trace . If you get any "time-outs" this means your ISP (Internet Service Provider) is having some issues. Usually, issues like these will resolve in some time or by using a 3G/4G hotspot. A Jagex Verfied Community Helper
Leader of Zealmania
|
A Runescape player since 2005
|
@JagexHelpL0ne
Tech Issues? Click Me!
10-Jun-2019 14:30:24 - Last edited on 03-Dec-2019 12:25:49 by L0NE DRUID
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