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L0NE DRUID
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L0NE DRUID

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Common Connection Issues
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Windows
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Did you read Approaching a technical problem: Part 2 and identify your issue as a connection issue? The below sections cover the best ways to solve common connection issues that Windows Users face. Mac users, please go to Common Connection Issues - Mac .

If you find you are playing and you suddenly start lagging, check your computer/mobile phone and those of your family members for any downloads/uploads. Keep in mind you can lag if too much bandwidth is being used, for example, Netflix streaming.

Common connection issues are ISP errors which can be solved by waiting, or your anti-virus blocking your connection. If you are getting disconnections or if you are unable to get into the game below I aim to outline the most common resolutions to connection issues.

Keep in mind this is not an exhaustive list, it is just some of the more common solutions players can undertake, if you need further help, please create a thread of your own!


Checking for server outages/Known Issues

Resetting your modem/router

Tracing the Jagex Servers

Flushing the DNS

Using an alternative connection

Updating Wifi Drivers

Please check firewall message/ Anti Virus A Jagex Verfied Community Helper
Leader of Zealmania
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A Runescape player since 2005
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@JagexHelpL0ne

Tech Issues? Click Me!

16-Jun-2019 11:38:09 - Last edited on 01-Jul-2019 16:29:27 by L0NE DRUID

L0NE DRUID
Jan Member 2011

L0NE DRUID

Posts: 8,683 Rune Posts by user Forum Profile RuneMetrics Profile
Checking for server outages/Known Issues - Windows


If you are playing the game and you suddenly get kicked out of the game and unable to get back in, checking for a server outage is the best idea before you do any technical troubleshooting.

The best place to check for outage messages is the Support Center as Jagex usually updates that first. Checking
@JagexSupport
on Twitter is also a good way to see if there are any known issues.

You may also check the main RuneScape 3 and OldSchool RuneScape websites for unusually low player counts.


If you are getting connection issues and you have checked the server status, then please continue reading below. A Jagex Verfied Community Helper
Leader of Zealmania
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A Runescape player since 2005
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@JagexHelpL0ne

Tech Issues? Click Me!

16-Jun-2019 11:38:29

L0NE DRUID
Jan Member 2011

L0NE DRUID

Posts: 8,683 Rune Posts by user Forum Profile RuneMetrics Profile
Resetting your modem/router - Windows


Checking if there are problems from your ISP can also be done by checking the lights of your modem/router box. Depending on the make of your modem/router, there are lights that indicate power, connection, Wifi and a few other things. If you find that there are problems connecting to all parts of the internet then chances are you have lost connection from the router, either because of DNS issues from your ISP or your router is having issues.

Note: This step needs you to have access to the modem/router. If you are using a shared work/university/school connection, you won't be able to perform these steps.


1) Go to your router/modem and then switch it off from the power socket.

2) Make sure all the lights switch off

3) Leave the router unplugged for 2 minutes then plug it back in.

4) You may need to wait up to 5 minutes for the connection to get restored.

5) If you notice that after 10 minutes you still have an icon of "Limited" internet connection when you try browse to a website then it's a good idea to call your ISP.



Calling your ISP should be done in case your entire internet connection is not working, including to other websites. While you wait for them to investigate your internet connection, read below to help you set up an alternative connection in the meantime. A Jagex Verfied Community Helper
Leader of Zealmania
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A Runescape player since 2005
|
@JagexHelpL0ne

Tech Issues? Click Me!

16-Jun-2019 11:39:00

L0NE DRUID
Jan Member 2011

L0NE DRUID

Posts: 8,683 Rune Posts by user Forum Profile RuneMetrics Profile
Tracing the Jagex Servers - Windows


If you find that you are unable to get into the game or if you keep getting disconnected from the game then it's a good idea to do a trace to the servers.

Note: If you find you are getting disconnected in a world, please do try other worlds before trying connection troubleshooting.

These traces can be performed no matter what game version you are playing but we can tweak the world traced to make it go to RuneScape 3 or Oldschool.

RuneScape 3:


1. Press Windows key + R to bring up the run console
2. Type "cmd" without the quotation marks into the run to bring up the command prompt
3. Type tracert world1.runescape.com


Replace 1 with any world you are trying to trace, in case you are experiencing problems on just particular worlds.

OldSchool:

1. Press Windows key + R to bring up the run console
2. Type "cmd" without the quotation marks into the run to bring up the command prompt
3. Type tracert oldschool1.runescape.com


Replace 1 with any world you are trying to trace, in case you are experiencing problems on just particular worlds.

See if you get a large number of connection time-outs which are indicated by a (*) icon. If you get them early on in the trace (this means locally) then it means your having connection issues to the servers. If everything was working regularly and you haven't made any changes, usually this means your ISP may have something to do with it.

A good indication is that you are able to connect to other sites, but RuneScape may not be working correctly. These types of issues only affect some ports which may include the port that RuneScape game is on. If you find that is the case with you, usually ISP's fix these issues in 24-48 hours! A Jagex Verfied Community Helper
Leader of Zealmania
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A Runescape player since 2005
|
@JagexHelpL0ne

Tech Issues? Click Me!

16-Jun-2019 11:39:15

L0NE DRUID
Jan Member 2011

L0NE DRUID

Posts: 8,683 Rune Posts by user Forum Profile RuneMetrics Profile
Flushing the DNS - Windows


The DNS (Domain Name System) cache is a temporary database that contains records of all your recent visits to websites. Erasing the DNS cache will remove any invalid records and allow your computer to find the correct address the next time you try connecting to the website or the game.

Flushing the DNS can be helpful if you find that you are unable to get into worlds even when the servers are alright, or if you find that you are getting disconnected from the servers while Jagex or other players aren’t experiencing any problems at all.

1) Flushing your local DNS will ensure you establish a new connection to the game servers; follow the steps below to do this.

1. Press the Windows key + R .

2. In the run box type cmd and click OK

3. When the command prompt opens type the following. ENTER after each new line.
ipconfig /flushdns
ipconfig /release
ipconfig /renew


2) You can also reset your TPC/IP settings by typing the following command:

netsh winsock reset catalog


You have to restart your PC after that.


You may find that your internet takes some time to restore after the flush. Once the internet has come back, connect into the game servers to see if it has made any difference.

If you find you are still getting issues, then please keep reading or alternatively create a new thread. If you want to speak to a Jmod directly about your connection issues, please use the "Contact Us" button on the bottom of this page here . A Jagex Verfied Community Helper
Leader of Zealmania
|
A Runescape player since 2005
|
@JagexHelpL0ne

Tech Issues? Click Me!

16-Jun-2019 11:39:42

L0NE DRUID
Jan Member 2011

L0NE DRUID

Posts: 8,683 Rune Posts by user Forum Profile RuneMetrics Profile
Using an alternative connection - Windows


Note: To avoid heavy charges on your mobile phone plan, the following steps should only be done in case of emergencies (like dying at a boss and losing connection) or for connection testing purposes. Playing for long periods of time on a mobile phone connection can cause big downloads.


Some common issues that an alternative connection can help with are:

1) Internet is down for maintenance

2) Getting around restricted networks such as School/University/Work

3) Checking if connection issues are occurring

4) If your main connection is lagging due to other family members using the connection


The most reliable is a USB tethering connection because you can do it even if your machine doesn't support Wifi, like with most desktops.

Android:


Androids can connect one of 3 ways. Via USB tether, Mobile Wifi hotspot or via Bluetooth.

1) Go to the Andriod settings

2) Go to "connections"

3) Go to "mobile hotspot and tethering"

4) Connect the USB to your phone then to your machine.

5) Switch on the USB tethering setting.

6) Make sure the Wifi of your mobile is off and the 4G icon appears.

For more info, see:
https://www.wikihow.com/Tether-With-Android


iPhone:


Most iPhones can connect one of 3 ways. Via USB tether, Mobile Wifi hotspot or via Bluetooth, however, some carriers disable the use of the USB tether.

1) Go to settings

2) Connect your lighting cable if using the USB tether option

3) Click on the "personal hotspot" button in settings.

4) Select "USB Only" when the popup displays.

5) Make sure the Wifi of your mobile is off and the 4G icon appears.


For more info, see:
https://www.wikihow.com/Activate-Internet-Tethering-on-the-iPhone
A Jagex Verfied Community Helper
Leader of Zealmania
|
A Runescape player since 2005
|
@JagexHelpL0ne

Tech Issues? Click Me!

16-Jun-2019 11:40:06

L0NE DRUID
Jan Member 2011

L0NE DRUID

Posts: 8,683 Rune Posts by user Forum Profile RuneMetrics Profile
Updating Wifi Drivers - Windows


Sometimes updating Wifi drivers is a good thing to do if you find that your internet is working when you plug it in via "ethernet" ( the internet cable). If your internet works when you are plugged in with the internet cable, but stops working when you switch to Wifi, you most likely have a Wifi driver issue and they will need to be updated.

Before updating the Wifi drivers always check your system manufacturer page for updates as often they have Wifi special versions for your device. Don't try and get the Wifi drivers from Windows directly as this could have a negative impact on your device.

Some common device manufacturer websites are listed below, for downloading device drivers.

- Dell Driver Downloads:

https://www.dell.com/support/home/au/en/aubsd1?app=drivers

- MSI Driver Downloads:

https://www.msi.com/support/download

- Lenovo Driver Downloads:

https://pcsupport.lenovo.com/au/en/products/laptops-and-netbooks/thinkpad-t-series-laptops/thinkpad-t420i/downloads

- HP Driver Downloads:

https://support.hp.com/au-en/drivers

- Acer Driver Downloads:

https://www.acer.com/ac/en/AU/content/drivers

- Asus Driver Downloads:

https://www.asus.com/support/Download-Center/

Remember to always re-start your machine after a driver download. To make sure your Wifi driver successfully updates, you can check it in the "Device Manager" under the "Network Adaptors" tab. A Jagex Verfied Community Helper
Leader of Zealmania
|
A Runescape player since 2005
|
@JagexHelpL0ne

Tech Issues? Click Me!

16-Jun-2019 11:40:22

L0NE DRUID
Jan Member 2011

L0NE DRUID

Posts: 8,683 Rune Posts by user Forum Profile RuneMetrics Profile
Please check firewall message/ Anti Virus - Windows


If you open RuneScape and you get a "Please check your firewall/internet" connection message, that doesn't always mean that your firewall is causing the issue. This message is a bit misleading and it can occur even when the antivirus is not the source of the problem.

You should first:

Check for any server outages and then run a trace .

If you time out through your trace test you can try an alternative connection and see if that works.

If you find the steps above didn't work and you are able to rule out all other errors by being able to connect to other websites using chrome, you can try pausing your anti-virus and see if that helps. If that solves the problem, it is related to your anti-virus. Keep in mind it's never recommended to keep your anti-virus paused for too long and it's not recommended not to have an anti-virus.

There are only 2 ways to solve this problem:

1) Allow RuneScape through your Anti Virus Firewall:
You can do this by going on your anti-virus website and reading the instructions. You can also read this article here .

2) Downloading a different Anti Virus:
Some Antiviruses are more trouble then they are worth, a good list of Jagex recommended Anti viruses can be found here .

I personally recommend AVAST due to it being free and easy to use.
A Jagex Verfied Community Helper
Leader of Zealmania
|
A Runescape player since 2005
|
@JagexHelpL0ne

Tech Issues? Click Me!

16-Jun-2019 11:40:37 - Last edited on 01-Jul-2019 17:36:47 by L0NE DRUID

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