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Vulture01

Vulture01

Posts: 211 Silver Posts by user Forum Profile RuneMetrics Profile
i see must be a member then...I've seen member's get help most time's which is good but that is a benefit...I old bud of mine had an account issue*not a member* he posted 1st in the welcome forum's then in support regarding his account getting compromised.

A few weeks pass...no response just a nice "check for viruses and run malware bytes" from the community.

21-Oct-2014 18:55:41

SuJule

SuJule

Posts: 103 Iron Posts by user Forum Profile RuneMetrics Profile
I say this as a full-time programmer: Users need feedback when they report bugs. Users should not need to go to mods on Twitter just to learn the status of a bug report.

The first bug I ever reported was responded to within in a day (it was actually a user error). No other bug I've reported has had any feedback, although one was fixed (the too-short text limits on reporting bugs). I reported a bug eight days ago, and have heard nothing. I don't know if the report was never received, if it is way down in the backlog, or if it's been marked as not a bug.

Users should be notified:
* when a bug report is successfully submitted
* when a bug is assigned to support (not who, just when)
* when a bug is not considered a bug, and why, including links to to the wiki or a FAQ
* when a reported bug is a bug and not a user error, and how soon it will be fixed
* if a bug has been reported by other users
* when a bug is fixed
* weekly status updates ("your bug is now #12 in the queue! Up from #157 last week!"

My guess is Jagex's bug tracking software can't talk with the RuneScape messaging system. If so, it should notify via verified e-mail addresses.

This should reduce the grumbling on the forums and the number of times mods are asked to check on the status of a bug.
The quest is the quest.

27-Oct-2014 14:12:30

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02-Nov-2014 06:28:50

Brian O Rama

Brian O Rama

Posts: 37 Bronze Posts by user Forum Profile RuneMetrics Profile
why do i get dced while im getting my firecape this game is ******* trash if u still have people dcing i know my connection was fine if i can open a browser and it runs yet i put prayer on and run it does nothing but ******* switch to range and i die... ******* ********....

04-Nov-2014 02:04:18

Bake
Oct Member 2023

Bake

Posts: 636 Steel Posts by user Forum Profile RuneMetrics Profile
SuJule, I completely agree with you that the community needs to be given some feedback on the status of bug reports, and the opportunity to directly ask questions about bugs. But the problem I see is that some bugs are destructive to the game and need to be kept under wraps to prevent them from being exploited while a fix is being developed for them. I'm not sure if this has been done before, but maybe some J-Mods directly involved with bugs can host a live stream where players can ask their questions and possibly communicate minor, harmless bugs to the team directly.

Powfoo said :
I wish to report a bug about conquest which includes losing 21m coins exactly in a staked duel. Happened around 30 mins ago in world 62. Could any mods help me on this?


You can report bugs in-game directly to Jagex by clicking the 'Report an issue' button on your chat box. It will ask you to detail the issue and how it can be re-created. That will be the best way of getting it to their attention. ;)

Brian O Rama said :
why do i get dced while im getting my firecape this game is ******* trash if u still have people dcing i know my connection was fine if i can open a browser and it runs yet i put prayer on and run it does nothing but ******* switch to range and i die... ******* ********....


Aww sorry to hear that you've been having intermittent latency issues in the Fight Caves... It could be just world hiccups, or perhaps other people in your household are sharing your connection and are making you lag? If so, you could ask them to give you an hour or two to finish the waves. Good luck with fire cape! :D
"Let them Bake Pie"

04-Nov-2014 17:08:04 - Last edited on 05-Nov-2014 05:06:13 by Bake

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