I'd like to add my opinion into this. Although I enjoy playing this game, I don't believe these stats are true. As many people stated in the previous comments of their accounts being unfairly banned, etc. I see it all the time, I understand that jagex thinks their botwatch is 100% accurate however, I don't believe this is true. Nothing is ever 100% accurate. Some of these players might actually be innocent. There also the malicious type of people who try to lie their way into their own selfish way. It's not that jagex doesn't want to help their customers, I'm certain that they do especially since we pay them but a lot of people try to cheat the system. I do however miss the times where jagex would real
ALL APPEALS
. I still have mutes a year old and they're still not read. Why is that jagex? Are they not worthy of being read? Furthermore, I remember a very very long time ago on my old account which is now permanently banned since I've lost access to it and was apparently banned for macroing when I haven't used it; I remember a few years back I believe i got
BANNED
for advertising a website and i sent in an appeal; and I was given a second chance. That's what I call REAL Customer Service. Although I was banned again on that account It didn't really bother me since I haven't used that account and the only thing i really lost on there were my holiday items, it's not a big deal. I still believe that jagex, you should treat customers better, and look into appeals more often. Maybe even into ban appeals. It's the Least you could do for your customers who are paying their hard earned money into a game. If a person says they were hacked, they might not be lying, I'm sure IP Addresses and Computer Hardware IDS can determine if someone is lying or not. But if someone makes a mistake they should be given a second chance (If it's not their fault of course)
Maybe jagex should open a live chat customer support service. Just a suggestion.
22-Nov-2014 17:46:20
- Last edited on
22-Nov-2014 17:51:23
by
Lures
