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Jamzi said :
Sg1fannz said :
but they need to include there what to do if the codes aren't working eg if their clock on their computer is not in sync even if it is cutting and pasting info from the winauth site.

Why does Jagex need to do this? Why don't the players go there themselves? Is it because they are lazy and want everything to be done for them?

Original message details are unavailable.
or having to read thru a looooong thread to find where other users have posted a solution.

So again, are they being lazy or what? Jagex needs to do this because they are telling people to set this up and how oh so easy it is to do it has nothing to do with being lazy whats lazy and asinine is you berating everyone who has asked questions about this new item they are being forced to get so do everyone a favor if you arent going to offer advice on how they can get this done then SHUT THE **** UP.............and yes i dont care if you want to ban me from forums but i have had enough of this player being an ass to everyone and not one forum mod or jagex mod has said anything

29-Jun-2014 03:18:36

29-Jun-2014 22:47:58

30-Jun-2014 16:19:42

Mr Sns said :
Jamzi said :
Sg1fannz said :
but they need to include there what to do if the codes aren't working eg if their clock on their computer is not in sync even if it is cutting and pasting info from the winauth site.

Why does Jagex need to do this? Why don't the players go there themselves? Is it because they are lazy and want everything to be done for them?

Original message details are unavailable.
or having to read thru a looooong thread to find where other users have posted a solution.

So again, are they being lazy or what? Jagex needs to do this because they are telling people to set this up and how oh so easy it is to do it has nothing to do with being lazy whats lazy and asinine is you berating everyone who has asked questions about this new item they are being forced to get so do everyone a favor if you arent going to offer advice on how they can get this done then SHUT THE **** UP.............and yes i dont care if you want to ban me from forums but i have had enough of this player being an ass to everyone and not one forum mod or jagex mod has said anything

Thank you for replying for me, I had a busy weekend and not had time to get back to the thread.

The things is that people are having difficulty getting it to run. I am not talking about the ones who don't want to install this 3rd party software I am talking about those who have and its not working for them.

As this is part of a security feature for runescape, the fact that a 3rd party software is being used does not absolve Jagex from helping people get it running.

Many people don't have the time to scroll thru pages and pages of threads, or different threads.
I was saying that if they included a link to help when it doesn't work, rather than relying on other players giving suggestions, it would mean the players having trouble would get into the game faster. Advice should come from Jagex tech team.

30-Jun-2014 23:21:47

01-Jul-2014 00:07:03

01-Jul-2014 00:25:09

01-Jul-2014 01:36:42 - Last edited on 01-Jul-2014 01:38:35 by Dark Helmet

01-Jul-2014 01:39:00

zillbeau said :
Last week i set up the authenticator on my account with my iphone. Today i changed phone and installed the ap* on my new samsung phone. I can't use the ap* on this phone because its not registered on my runscape account there is only 1 possible option and disable your safety settings. You have to begin all over again, there are no other options very strange i think.

You need the QR-code to scan, which is not possible if you already have the Authenticator safety installed.
So disabling the authenticator is the only way.
Just dont forget to reinstal it

I just went out and bought a fancy new smart phone on the weekend, so I am pleased you posted this as I am forwarned. Mine is an android but I guess I will have to follow the same steps as you. I shall read thru the faq as well.
I didn't buy it to use the authenticater on the phone but no doubt will do at some stage. For now I will stick with winauth until I have a bit more time to sit down and get used to using the phone lol as at the moment I just know how to do txt messages and answer or ring from the phone heheh

Thanks for that info

01-Jul-2014 01:39:08

I Drummer I said :
I'd love to use this. I really would. I just can't get it to work. Everytime I enter the code I'm given I am told it's the wrong code. The times on my phone and my PC are the same. Instead I'm left with another useless way to protect my account.

I am not sure if the phones work the same way as winauth, but win auth also had problems if your pc time was slightly out of sync.

The thread i found helpful was this
Quick find code: 14-15-744-65405113.

As I say this was specific to winauth but may also help with your problem.

Good luck

edit: opps the thread has gone. Here is the relevent info
The code I receive from the Authenticator isn't working, why not?

The code your Authenticator generates changes every 1 minute or so. It might be that you've entered your code too late.
Also, you could've forgotten to hit the refresh button on WinAuth.

If that doesn't solve it, right-click your Authenticator and click on Sync Time.


It's still not working! What do I do?

This is probably because the date and time on your PC is not completely up to date.
To set it up, you need to:

1. Click on the date and time that's shown on the lower right corner of your screen
2. Click on Date and time settings (could be slightly different worded, I'm on a Dutch Windows)
3. Click on Change Timezone on the Date and Time tab and pick your current timezone.
4. Click on Change Settings on the Internet Time tab, check the box that says "synch clock with an internet time server" and type in time.windows.***

(*** = the first 3 letters of commercial)

5. Click on "Ok" to save those settings and then click on "Ok" again to close the Date and Time settings.

Your clock should now be synched.

01-Jul-2014 01:46:40 - Last edited on 01-Jul-2014 02:42:14 by Sg1fannz