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Loyalty Store Delay - Update

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Jamzi

Jamzi

Posts: 2,354 Mithril Posts by user Forum Profile RuneMetrics Profile
Children, children.......calm down :D

Everyone bashing why they could not tell sooner etc...... Did it not occur to you that they tried to get it done today, but realized it was not going to happen at a later stage?

For example:

At noon they realized there was a problem......should they immediately tell us it is delayed? Or when they notice a problem at noon, they don't communicate because they hope to get it fixed so they can release today. So whilst trying to fix it, it became later and later, and at one point they realized it is not going to happen and then informed us.

The only thing that is relevant is that they informed us. What time of day is not relevant. Remember, it is not set in stone when updates occur! They try to do it today, but alas, it is tomorrow (or maybe even Thursday, depending what the issue is). So please dismount from your high horses and come down to earth ;)

27-Aug-2013 17:49:46

Furvi

Furvi

Posts: 1,889 Mithril Posts by user Forum Profile RuneMetrics Profile
I don't think they took any correct approach whatsoever.

Just because they make a post preemptively to state that the update is pushed back by some amount of time doesn't mean they *have* to state that specific amount of time.

Fact of the matter is that they reached out and let everyone know that regardless of how it goes down there is going to be some form of a delay. This; in turn, saves the creation of countless amounts of player-only visited threads asking the same exact question over and over again: (no less causing influxes of FMod interceptions and locks, making the situation even more ridiculous than it would have been had a JMod message been posted to begin with)

"When is the update?"

Is it so wrong or hard to answer the question? Even if they're off, you know what? They answered the damn question to the best of their ability. They didn't hold it off until it was so obvious that the update wouldn't be occurring today. They answered it.

Is customer service and communication such a bad thing? Having an answer that's off by a bit is better to me than not answering at all. Not answering until player frustration warrants it to shut them up seems incredibly childish to me.

27-Aug-2013 17:52:57

James96

James96

Posts: 212 Silver Posts by user Forum Profile RuneMetrics Profile
Original message details are unavailable.
Children, children.......calm down :D

Everyone bashing why they could not tell sooner etc...... Did it not occur to you that they tried to get it done today, but realized it was not going to happen at a later stage?

For example:

At noon they realized there was a problem......should they immediately tell us it is delayed? Or when they notice a problem at noon, they don't communicate because they hope to get it fixed so they can release today. So whilst trying to fix it, it became later and later, and at one point they realized it is not going to happen and then informed us.

The only thing that is relevant is that they informed us. What time of day is not relevant. Remember, it is not set in stone when updates occur! They try to do it today, but alas, it is tomorrow (or maybe even Thursday, depending what the issue is). So please dismount from your high horses and come down to earth ;)

27-Aug-2013 17:53:14

Weltall 2
Sep Member 2017

Weltall 2

Posts: 2,208 Mithril Posts by user Forum Profile RuneMetrics Profile
Original message details are unavailable.
Children, children.......calm down :D

Everyone bashing why they could not tell sooner etc...... Did it not occur to you that they tried to get it done today, but realized it was not going to happen at a later stage?

For example:

At noon they realized there was a problem......should they immediately tell us it is delayed? Or when they notice a problem at noon, they don't communicate because they hope to get it fixed so they can release today. So whilst trying to fix it, it became later and later, and at one point they realized it is not going to happen and then informed us.

The only thing that is relevant is that they informed us. What time of day is not relevant. Remember, it is not set in stone when updates occur! They try to do it today, but alas, it is tomorrow (or maybe even Thursday, depending what the issue is). So please dismount from your high horses and come down to earth ;)

+1

27-Aug-2013 17:53:41

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