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Roddy Piper
Jan Member 2011

Roddy Piper

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Also the idea that you need to log out of all accounts if you are already using the launcher. That is catching a ton of players.

It's an email issue, I have been trying to draw their attention to it for some time. My preference would definitely be to use the one I have now and that seems to be in the works.

Then my concern is to make sure I get those recovery codes secured during the upgrade process. Gotta check the wind to make sure the lines of communication are reliable, etc.

01-Jun-2023 14:51:57

Tenebri
Jan Member 2015

Tenebri

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Applejuiceaj said :
Tenebri said :
indeed many it seems to not realise that they wont be logging in the same way as before.

. But I'm not sure what could be changed to make it 'more obvious' for someone just winging it. I'll keep thinking on that one.

big flashing neon sign!!!
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01-Jun-2023 14:53:55

Applejuiceaj
Nov
fmod Member
2011

Applejuiceaj

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Roddy Piper said :
Also the idea that you need to log out of all accounts if you are already using the launcher. That is catching a ton of players.

They could probably put something right at the end of import to do that, a 1 liner in the "Congrats you did it" type of thing. That could be a quick win.

Roddy Piper said :
Then my concern is to make sure I get those recovery codes secured during the upgrade process. Gotta check the wind to make sure the lines of communication are reliable, etc.

If it helps, those backup codes (when you set up the authenticator app) can be regenerated if you somehow misplace them, as long as you have your authenticator to get in still.

01-Jun-2023 14:55:22

Roddy Piper
Jan Member 2011

Roddy Piper

Posts: 13,751 Opal Posts by user Forum Profile RuneMetrics Profile
"If it helps, those backup codes (when you set up the authenticator app) can be regenerated if you somehow misplace them, as long as you have your authenticator to get in still."

Does that apply to email verification as well, or just the authenticator code generator?

01-Jun-2023 15:04:28

Applejuiceaj
Nov
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2011

Applejuiceaj

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There’s no backup codes for email - the thinking there (I believe) is you’ll always be able to get into the email account, whereas I could get a new phone, trade my old phone in, and potentially have no authenticator.

01-Jun-2023 15:33:12

Applejuiceaj
Nov
fmod Member
2011

Applejuiceaj

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Origin Nexus said :
Oh. So what happens if I don't have access to the email I used to verify my account?

You’re permanently locked out. Same with if you have the authenticator set up, lose it (new phone, factory reset phone, etc.) and misplace your backup codes. You can’t log in if you can’t authenticate with both factors.

It sounds harsh, but other systems out there that have 2FA have operated that way too.

01-Jun-2023 19:19:01

Tenebri
Jan Member 2015

Tenebri

Posts: 39,133 Sapphire Posts by user Forum Profile RuneMetrics Profile
Applejuiceaj said :
To be fair, the issues of people not getting verification emails is a bit of a fluke (and not something within Jagex's control if its only happening with one email provider, since its likely something that's an issue on the provider's end). That seems to be what a good portion of the complaints are about.

.

do you know which provider it is?
200m all RS3 on 7/3/19
1.2Billion overall Slayer xp / Ultimate slayer title

OSRS 2277/2277 Untrim slayer cape
Hail Satan, He loves for who you are.

02-Jun-2023 00:20:05

Applejuiceaj
Nov
fmod Member
2011

Applejuiceaj

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Tenebri said :
Applejuiceaj said :
To be fair, the issues of people not getting verification emails is a bit of a fluke (and not something within Jagex's control if its only happening with one email provider, since its likely something that's an issue on the provider's end). That seems to be what a good portion of the complaints are about.

.

do you know which provider it is?

Yahoo/AOL (they were called out in the Support article).

02-Jun-2023 01:36:13

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