Forums

RSOF & FANSITES

Quick find code: 278-279-973-65848713

Wilf
Jul Member 2019

Wilf

Posts: 17,032 Opal Posts by user Forum Profile RuneMetrics Profile
Windsofnight said :
@Wilf, Hi, even without including the rants forum, the specialized forums thread & post count totals or the carry over post count from the seasonal forum Sliske's Christmas Adventure forum for January, the forum appears to be very healthy to me. Once again it appears that RSOF exceeds Reddit in both the thread creation & post count totals.

Here are the numbers broken down by section per your request.


NUMBERS PER FORUM SECTION

JANUARY 2017




Thanks, and have you tried to get the numbers brought to the attention of the CM team by means other than this thread? It would be interesting to see how they fob us off.

13-Feb-2017 20:58:56

Windsofnight
Mar Member 2017

Windsofnight

Posts: 6,634 Rune Posts by user Forum Profile RuneMetrics Profile
@Wilf, Hi, your welcome. No, I don't use any other means to promote or bring attention to the content that is posted here. I am sure that the content of this thread is being read though, not only by the community but by the Jmods as well.

If folks want to pass on the data that they find posted here to someone that they may feel might have an interest in it, then they are more than welcome to do so. I have one reader of this thread who mentioned to me that they do translate some of the content posted here into Mandarin.

Tbh, since the content of this thread contains supporting constructive motivational commentary that includes data sets, JMOD TIDBITS, solutions to issues, a synopsis of current feedback found here, on RS fansites & on social media platforms & because of the quasi-journalistic nature of this thread, I don't expect any gold to be posted to this thread.
WHERE IS MY INGAME RSOF TITLE?!

14-Feb-2017 12:27:51

Wilf
Jul Member 2019

Wilf

Posts: 17,032 Opal Posts by user Forum Profile RuneMetrics Profile
Dunno bout that well the web team probably have read this thread, but as for the CM team Mod Lyon posted on a thread about stickies in the OS section and said he was sure a CM mod would be along soon to respond. I'm sure you can guess as to whether the CM team did respond.

The user who posted on reddit early Jan referenced my post of a weeks posts but I assume they've not been reading otherwise they'd have posted the totals for the first month you recorded shame really.

14-Feb-2017 17:59:58

Windsofnight
Mar Member 2017

Windsofnight

Posts: 6,634 Rune Posts by user Forum Profile RuneMetrics Profile
I have seen similar gold replies posted on other threads in the past that mirror your example found on the Sticky for OSRS forums- no RS3 thread, Qfc 278-279-50-65870050 15-Jan-2017 01:08:20 (Mod Lyon 16-Jan-2017 10:57:48 post 2.6).



Even though the reply of 'One of the Community Management team will be along soon to give their reply on some actions they may take I'm sure soon' is borderline vague, it does tend to give the impression that the information was forwarded on to the CM team & that they would be responding to the topic. As noted, there has been no response from the CM team left on that thread as of this date.

Could this be just be a matter of an 'extended' delay time in replying like what appears to have occurred in the following example?

Example: [youtube src = P8K2qO0zVsM], Qfc 278-279-460-65845565 26-Oct-2016 14:05:21 - Post 2.7, 5.5, 6.6,10, 7.2, 8.1











and then on 31-Jan-2017 16:27:10



[END]
WHERE IS MY INGAME RSOF TITLE?!

14-Feb-2017 22:20:36

Windsofnight
Mar Member 2017

Windsofnight

Posts: 6,634 Rune Posts by user Forum Profile RuneMetrics Profile
POINTING FINGERS




Commentary

It's Not Nice To Point Fingers, But...

In the business world passing the buck & pointing fingers is typical. However, the buck usually stops at the top & when the top points the finger, heads tend to roll, in a matter of speaking of course.

One of the issues here appears to be the notion of individual non-responsibility. Passing the buck sometimes just doesn't cut it especially when it impacts the customers & alienates them. When it appears to the customer that there is an atmosphere of non-responsibility & they are writing about it not only on the companies own website but on social media platforms too, one would hope that someone somewhere would take notice.

Individual non-responsibility issues within a company tend to exist because there are just too many cooks in the kitchen, so to speak. An obvious symptom associated with non-responsibility is when individuals appear to be winging it & appear to be operating independently without much guidance or oversight. It is kinda like the right hand not knowing what the left hand is doing. This sadly, reflects badly on the company because it makes it appear that there is no leadership or unity within the company.

A company would be hard pressed in trying to discount this type of feedback by solely pinning it on the 'vocal minority' since this type of feedback is posted by a wide range of individuals who do not appear to fit into that category.

Customers do take the time to post feedback on a wide range of topics they are concerned about because of their connection to the brand & do make suggestions that are easy to make that benefit the company. When that feedback has been acknowledged by the company & where it appears that there is agreement that these changes can occur & then nothing is done about it that reflects very badly on the company.
WHERE IS MY INGAME RSOF TITLE?!

15-Feb-2017 10:46:50

Windsofnight
Mar Member 2017

Windsofnight

Posts: 6,634 Rune Posts by user Forum Profile RuneMetrics Profile
Making what appears to be excuses as to why things are not getting done or moving forward tends to give the appearance that no one is able to take the initiative or has the basic responsibility or authority to insure that those changes are made. It also tends to highlight that the basic standard for follow-up to customer concerns are not in place either. This also reflects badly on the company too.

Jagex is now owned lock, stock & barrel by a corporation that can be considered conservative in its business practices. It does appear that the new owners of the company are in it for the long haul & there is nothing to indicate that anyone should believe that they aren't.

It is doubtful that the current atmosphere of non-responsibility will continue to be the standard since key positions within the company are currently undergoing changes. Changes tend to filter downward through the ranks.

Should we point fingers at Mod Lyon for posting that someone will be along soon from the CM team to comment? No. Should we point fingers at the CM team for not posting back in a timely manner? No.

Who should we be pointing the finger at in this finger pointing exercise? IMO, if we were to adhere to the business standards that the owners of Jagex utilize, we all should be pointing the finger at the next level upward in the internal ladder.

After all, one would think that they should be aware of what is going on in terms of the customers feedback too & that they would be responsible for insuring that things get done. Surely the reports that they receive are not all glowing reports of a 'job well done' are they? Changes are typically made in response to the 'you can do better' feedback than for feedback that is all 'warm & fuzzy' that outlines how great a job everyone is doing.

One would think that the ability to make changes that take next to nothing in time to make would be a easy thing to do in this day & age, especially since the advent of the computer.


CC: J. Pan
WHERE IS MY INGAME RSOF TITLE?!

15-Feb-2017 10:48:34

Windsofnight
Mar Member 2017

Windsofnight

Posts: 6,634 Rune Posts by user Forum Profile RuneMetrics Profile
JAGEX JOBS


Commentary

As mentioned in my past commentaries internal structural changes are occurring within Jagex. As noted by the following job postings a mainstream corporate structure is being put in place. The new owners of Jagex, as mentioned previously, are in it for the long haul. These structural changes will benefit the customers.

Say good-bye to the days of par for the course & non-responsibility. One piece of advice that I can offer for those that may be nervous about or may have trouble adjusting to these pending changes is:






Jagex Jobs






The following allows the community to be aware of what the company expects of the individual who fills this postion.


Head of Community & Social





[END]
WHERE IS MY INGAME RSOF TITLE?!

23-Feb-2017 07:37:37

Wilf
Jul Member 2019

Wilf

Posts: 17,032 Opal Posts by user Forum Profile RuneMetrics Profile
Interesting is that above Mod Balance or do you think he's leaving isn't err Mod JD social media mod? or are they new jobs totally and we're going to have another layer of CM making decisions? Find out winds :P


Just noticed Mod Kalaya locked her welcome thread in community home.. been here three years and some people still don't know you and you're a community mod not to mention forum curator? Suggests they're not being visible enough.

23-Feb-2017 19:04:19 - Last edited on 23-Feb-2017 19:08:20 by Wilf

Windsofnight
Mar Member 2017

Windsofnight

Posts: 6,634 Rune Posts by user Forum Profile RuneMetrics Profile
@Wilf, Hi, erm... it appears that the positions listed under the Jagex Job headings of Management & Production would appear to be for positions one level up the corporate ladder when compared to a typical Chinese corporate hierarchy chart. If you noticed all of these positions include 'corporate responsibilities'. Corporate responsibilities typically means that these positions would not to viewed as 'lower level' tier positions. Typically in restructuring those in the 'lower level' tier positions will be reporting upward.

It appears that the new owners of Jagex have recognized that there is a need to put in place a formal organization structure. :D

It is also worthwhile to note that one indicator that the new owners of Jagex are in it for the long haul is that some of the Jagex upper tier job posting now require Mandarin or Mandarin as a second language too.

Yes, you are right, the Hello, I'm Mod Kalaya thread is locked & folks are now directed to use the Mod Kalaya's Fan Club thread (Qfc 181-182-897-65477951). I agree that visibility is an issue, an issue that hopefully will be addressed in the future.
WHERE IS MY INGAME RSOF TITLE?!

25-Feb-2017 00:55:45

Quick find code: 278-279-973-65848713 Back to Top