RuneScape Forum Archive | Proposal: remove FMR.

Jul

2019

Wilf

Posts: 17,032 Opal Posts by user Forum Profile RuneMetrics Profile

Chief Elf said :
Mod Kari said :
elsewhere), I have read many of them and many of them do have their merits. Unfortunately there are also reasons we can't shift responsibility to Player Support or implement a ticket system (to touch on one such suggestion).

Would you be able to speak more into this, in whatever capacity that you can?

I’m curious. If Jagex has the ability to train local mods to community manage which includes FMR, surely we would also be able to upskill Player Support team in a similar vein?

When a forum ban is issued they're reviewed straight away by a member of staff (lolololol) we must assume then that the bans are reviewed by the support team? if they can review these then they can do the FMR.

as an aside the amount of training to be able to do a review is minimal, which is why whenever we've had a new cm mod/intern first thing we saw of them was FMR. Basically being able to read is about the only requirement as even if your comprehension is poor it doesn't matter as there is nobody to review your work. The posts you're reviewing are hidden as is the complaint and any protestations can be dealt with by following the rules regadinf disagreeing with a mods decision: threaten action, then ban.

If only she'd followed previous CM mods in copy pasting fmod action correct there would be no issues at all.

06-Oct-2021 22:14:19

Jun

2006

Dilbert2001

Posts: 30,168 Sapphire Posts by user Forum Profile RuneMetrics Profile

Whoever handling FMR now or in the past could only say and do whatever Jagex told them to. No words now probably means Jagex doesn't want Jmods to say or do anything at this moment.

TBH, I see a lot of moving parts in how social media kind of businesses like Jagex approach to their duties of care. They may have to wait and see what's next after the dust settles. They may have to take more time to learn the new meta or train more new mods. They may even have to go with AI or AI aided moderation in the future.

07-Oct-2021 02:03:23

Mr Brushie

Posts: 1,161 Mithril Posts by user Forum Profile RuneMetrics Profile

Wilf said :
Chief Elf said :
Mod Kari said :
elsewhere), I have read many of them and many of them do have their merits. Unfortunately there are also reasons we can't shift responsibility to Player Support or implement a ticket system (to touch on one such suggestion).

Would you be able to speak more into this, in whatever capacity that you can?

I’m curious. If Jagex has the ability to train local mods to community manage which includes FMR, surely we would also be able to upskill Player Support team in a similar vein?

When a forum ban is issued they're reviewed straight away by a member of staff (lolololol) we must assume then that the bans are reviewed by the support team? if they can review these then they can do the FMR.

as an aside the amount of training to be able to do a review is minimal, which is why whenever we've had a new cm mod/intern first thing we saw of them was FMR. Basically being able to read is about the only requirement as even if your comprehension is poor it doesn't matter as there is nobody to review your work. The posts you're reviewing are hidden as is the complaint and any protestations can be dealt with by following the rules regadinf disagreeing with a mods decision: threaten action, then ban.

If only she'd followed previous CM mods in copy pasting fmod action correct there would be no issues at all.

No, the issue is that Mod Kari doesn't want to do her job. Copy-pasting is useless.

07-Oct-2021 23:30:29

Mr Brushie

Posts: 1,161 Mithril Posts by user Forum Profile RuneMetrics Profile

Dilbert2001 said :
Whoever handling FMR now or in the past could only say and do whatever Jagex told them to. No words now probably means Jagex doesn't want Jmods to say or do anything at this moment.

TBH, I see a lot of moving parts in how social media kind of businesses like Jagex approach to their duties of care. They may have to wait and see what's next after the dust settles. They may have to take more time to learn the new meta or train more new mods. They may even have to go with AI or AI aided moderation in the future.

Your post has absolutely nothing to do with the topic at hand. Go push your pro-Jagex agenda someplace else.

07-Oct-2021 23:30:59

Jun

2006

Dilbert2001

Posts: 30,168 Sapphire Posts by user Forum Profile RuneMetrics Profile

My post has absolutely everything to do with not just FMR but forum moderation as a whole. Jagex's duties of care on moderation absolutely dictates how FH and FMR are going to be conducted once it becomes law. Removed? Replaced? Supplemented? Among other possibilities.

08-Oct-2021 02:32:43

Stoat King

Posts: 5,075 Rune Posts by user Forum Profile RuneMetrics Profile

Wilf said :
Basically being able to read is about the only requirement as even if your comprehension is poor it doesn't matter as there is nobody to review your work.
To maintain it in its current state, you dont need to read, be physically present or even alive.
Personally, I like to think that the problem has solved itself. In showing that it will effectively never be reviewed, people have stopped posting on FMR.
And there has always been a certain amount of skepticism about the usefulness of FMR anyway.

09-Oct-2021 08:21:59

Mr Brushie

Posts: 1,161 Mithril Posts by user Forum Profile RuneMetrics Profile

Stoat King said :
Wilf said :
Basically being able to read is about the only requirement as even if your comprehension is poor it doesn't matter as there is nobody to review your work.
To maintain it in its current state, you dont need to read, be physically present or even alive.
Personally, I like to think that the problem has solved itself. In showing that it will effectively never be reviewed, people have stopped posting on FMR.
And there has always been a certain amount of skepticism about the usefulness of FMR anyway.

This is a horrible mindset to have, though. In essence, you're saying that Mod Kari's aloofness with regards to FMR means that Jagex have deemed their forum enforcers incapable of doing no wrong and are above reproach.

Ignorance is not a solution.

09-Oct-2021 10:13:47

Stoat King

Posts: 5,075 Rune Posts by user Forum Profile RuneMetrics Profile

"In essence, you're saying that Mod Kari's aloofness with regards to FMR means that Jagex have deemed their forum enforcers incapable of doing no wrong and are above reproach."

Not really, Im saying they just dont give a shit.
Im not sure what more they can do to demonstrate that they just dont care.

Dont forget - it is at least partly Mod Karis job to look after the community.
She is the only recourse we have. And she is absent.

I cant help wondering if this is all by design. What on earth is the point of this place anyway?

09-Oct-2021 12:43:32

Apr

2017

Chief Elf

Posts: 5,115 Rune Posts by user Forum Profile RuneMetrics Profile

It also occured to me.. I wonder to what extent Jagex knows of this issue with FMR. Since this is a community issue (arguably more than a ‘website’ issue for the Web Development team), it might just be a single Mod holding the fort. It makes me wonder if Player Support is also aware of this issue. I’m gonna make an assumption that since Mod Kari is handling this solo, she’d have communicated this issue to the company at some point. But we should never really operate on assumptions.

I also remember that somewhere in this thread (correct me if I’m wrong, my memory’s been poor lately) that Fmods have escalated the matter to Jagex.

The reality is nowadays, on social media, it’s actually pretty fast for any player to get Jagex’s attention. If anyone has observed JagexSupport on twitter, they’re pretty quick. It makes me wonder if we could just grab some of Player Support’s attention on social media and say “hey, the FMR hasn’t been attended for a while. Is this something that could be addressed at the moment?”
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09-Oct-2021 15:32:10

Dec

2011

Archaeox

Posts: 53,399 Emerald Posts by user Forum Profile RuneMetrics Profile

The problem is that FMR is not overseen by Player Support, but by Community Management.

Moving the responsibility over to Player Support is one of the suggestions that has been made on this thread.

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09-Oct-2021 16:01:24

Forums

Proposal: remove FMR.