RuneScape Forum Archive | Community Tech Support Forum

Jun

2006

Dilbert2001

Posts: 30,168 Sapphire Posts by user Forum Profile RuneMetrics Profile

Mrs Ana said :
Dilbert2001 said :
Again, that thread is just one example. And yes, I did report some other duplicated and grave bumped threads in FH too but was ignored but I am not complaining about FH in this thread I do not believe that you were ignored. Just because a report of yours does not get actioned it does not mean that you were ignored. It simply means that the Forum Moderator dealing with your report did not find it necessary to action it. This just happened to me earlier and I asked for clarification. If you did not know, you are allowed to ask for an explanation or clarification as to why a report of yours was actioned or not.

If I were you, just to be at ease and to understand why it was not actioned, I'd post asking them why

.

Mod Meadows said :
✔ Need an explanation or clarification? - If you don't understand the action that was taken or not taken, you can ask for an explanation or clarification. Depending on the time and context, this will be done as promptly as it can be, but please be patient. However, you can only do this once per issue, if you continue to post, this will be considered a misuse of this thread.

I don't even want to bring up FH but you kept trying to swing it that way. My last response to you on this respect is it won't matter you believe mods do this or that or they don't because my post is not about mods or FH but what's best for the forums.

10-May-2021 19:43:04 - Last edited on 10-May-2021 19:45:01 by Dilbert2001

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile

Dilbert2001 said :
Again, I have already made my point extremely clear enough. I can certainly give you many more examples but this is not the point of this thread. It is not for criticisms on moderations (and I actually praised them for cleaning things up a bit yesterday) but to make all the forums and subforms to be consistent and perform better for everybody.

Please don't deflect the topic to forum moderation and changing the goalpost to an more examples. A "clean up" that you have not provided proof of, but here we are

.

If we as a community do not help Forum Moderators by alerting them of what we believe should be moved, then how can they do their part? You are basically saying that they have not been consistent with moving threads that are misplaced, but how can they see those threads if we do not report them to Forum Help? Forum Moderators are not roaming around the Forums to see what needs to be taken care of, specially now that we barely get 5-10 active users at any given time. If you wish for them to be more consistent, as you claim, then may be you ought to be more consistent with your reporting to Forum Help in order to give them a heads-up

!

10-May-2021 19:46:27

Jan

2016

Hmm

Posts: 13,000 Opal Posts by user Forum Profile RuneMetrics Profile

I'd agree with Ana, every criticism you have with this involves percieved bias with the moderation of the forum. There's no discussion whether the tech support forum is by itself worth having as a category, only discussion about people who don't use it.

Let me be frank here, as one of the oldest and only people who actually spend time reading the tech support forum, it is of great help to me, and the value to you is irrelevant because I have never once seen you on it. People making threads posting information is of great help to me even if there was existing threads on the problems. Having more evidence of issues and variables to consider and correlate it a huge help in actually determining if something out of the usual is going on. Players actually do benefit from these forums existing.

I have not seen a single valid criticism in this entire thread to remove the tech support forums, can they be improved, yes. Can the support scenario be improved, yes. Is there any improvement by removing them and calling it a day? I don't even get why that's a considered question. If your problem is with the 1 user a day posting in the wrong place, it's not going to be any better when there's no right place to post.

10-May-2021 19:48:11

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile

Dilbert2001 said :
I don't even want to bring up FH but you kept trying to swing it that way. My last response to you on this respect is it won't matter you believe mods do this or that or they don't because my post is not about mods or FH but what's best for the forums. I am not trying to swing it that way. What you are suggesting revolves around Forum Help, but you do not want to admit that. Misplaced threads should be reported to Forum Help to allow the Forum Moderators to judge if the thread reported has to be moved or not. Suggesting that a complete sub-forum be removed because people are creating duplicate and misplaced threads all around the Forums is not plausible. Even if the Community-Led sub-forums were to be removed, people would still go to General to ask their questions.

10-May-2021 19:49:05

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile

Dilbert2001 said :
As for Jmods not responding in the Technical Support forums, what's the point of making more of the same thread in every forum? I still don't see Jmods responding to the 9000 of them anyway. Jagex Moderators do NOT have to respond to threads in the community-led sub-forums because as their title suggests, they are looked after by the community, more specifically, by Community Helpers. You do get the occasional Mod Stevew posting in Community Led Account Help, but that's about it. You should not be posting in these community-led sub-forums looking for a Jagex Moderator's response because that is not their intended purpose.

10-May-2021 19:51:47

Jun

2006

Dilbert2001

Posts: 30,168 Sapphire Posts by user Forum Profile RuneMetrics Profile

Reminder to everybody:

I am not suggesting anything to FH. I am simply raising a discussion on whether Community Led forums are needed or working as intended or it is better for us to do something to them like removing them. It is not resolving around FH at all.

Please discuss so if you are interested.

10-May-2021 19:52:32 - Last edited on 10-May-2021 19:56:05 by Dilbert2001

Jun

2006

Dilbert2001

Posts: 30,168 Sapphire Posts by user Forum Profile RuneMetrics Profile

Mrs Ana said :
Dilbert2001 said :
As for Jmods not responding in the Technical Support forums, what's the point of making more of the same thread in every forum? I still don't see Jmods responding to the 9000 of them anyway. Jagex Moderators do NOT have to respond to threads in the community-led sub-forums because as their title suggests, they are looked after by the community, more specifically, by Community Helpers. You do get the occasional Mod Stevew posting in Community Led Account Help, but that's about it. You should not be posting in these community-led sub-forums looking for a Jagex Moderator's response because that is not their intended purpose.

Exactly they do not have to respond to threads in the forums, so what's the point of making millions of them? When they don't need to respond to one thread, they don't need to report to 9000 of the same thread over 9000 different places in the forum.

We also need to realize the purpose of the Community Led Forums first. They are meant for the community to help the community, not that the Jmods must have anything to do with them. If we want Jmod help, we contact the Jmod via the Support Center.

10-May-2021 19:55:43 - Last edited on 10-May-2021 19:57:02 by Dilbert2001

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile

Hmm said :
I'd agree with Ana, every criticism you have with this involves percieved bias with the moderation of the forum. There's no discussion whether the tech support forum is by itself worth having as a category, only discussion about people who don't use it.

Let me be frank here, as one of the oldest and only people who actually spend time reading the tech support forum, it is of great help to me, and the value to you is irrelevant because I have never once seen you on it. People making threads posting information is of great help to me even if there was existing threads on the problems. Having more evidence of issues and variables to consider and correlate it a huge help in actually determining if something out of the usual is going on. Players actually do benefit from these forums existing.

I have not seen a single valid criticism in this entire thread to remove the tech support forums, can they be improved, yes. Can the support scenario be improved, yes. Is there any improvement by removing them and calling it a day? I don't even get why that's a considered question. If your problem is with the 1 user a day posting in the wrong place, it's not going to be any better when there's no right place to post. Excellently and eloquently written. Thanks for writing this up, Hmm and to be completely honest with you, I want to personally thank you for your outstanding contributions to the Tech Support Community as your assistance throughout the years has been top-notch and incomparable. Thanks for always sharing your wisdom and knowledge with the community. I must say that I have learned a lot about you, specially about unofficial clients when you posted on a thread one time correcting a misconception that I had about them ^_^

.

10-May-2021 19:56:28

Jan

2016

Hmm

Posts: 13,000 Opal Posts by user Forum Profile RuneMetrics Profile

Thanks for the kind words Ana (and you too Corder back on the first page, I avoided commenting then to avoid derailing / be humble and such). And thanks to both of you and the rest of the helpers, Ping, Malua, Pescao, L0ne, Spearmint, LadyOLake, Gymgoer, there's too many to remember off the top of my head but you're all doing a lot and deserve more respect from Jagex than they give you.

I'm glad to help, but I'm burnt out. As I said, I only really stick around for Linuxy reasons lately and chime in every now and then on other stuff that looks unusual enough, though I do pop around Reddit and Discord every now and then but no one will know who I am

.

Regarding this thread though, I've really nothing else to say. I've a lot of criticism about the current state of affairs, but I don't understand what there is to discuss here. There's not one good reason to remove any of the community led forums, this thread is a rant about forum mods in disguise. Anything else just ends up indirectly being a criticism of the forum software being obsolete and bad community management, which are valid complaints by themselves but no reason to yeet off the tech forums.

This'll be my last post in here.

10-May-2021 20:46:27 - Last edited on 10-May-2021 20:47:38 by Hmm

2_Tron

Posts: 22,959 Opal Posts by user Forum Profile RuneMetrics Profile

Hmm said :
2_Tron said :

Community Support
and by that the
Community Led Forums
are forums led by players for players of The RuneScape Community. Players versus players, Community help for every player available by players who wanna keep player-support available at all times, not seeing it changed into a different 'professional & cost dependent' form of support.

Speak for yourself.

A decade ago Jagex actually came into those forums and the account one at the time, when players had repeatable issues they were triaged properly and resoled. Jagex gave us all out free goodies for helping and signed it, I have some of the exclusive concept art swag they sent out to this day... Yes I am familiar with it. It's an encouragement for all the good work you have done already.

More than a decade ago, Jagex has changed into a business and at that time voluntary work was thrown out of The Office, out of Jagex because some elements there felt it has to be that way and up till now it hasn't changed.
You '
Hmm
' and other '
Community Helpers
' are what makes those Community Led Forums so important. Without your work and that of others we would be totally lost as a RuneScape Community.

The only disadvantage there is is when there are no issues, all problems as good as solved these forums can get silent but in a positive way.

Your work and that of other Community Helpers will always remain very important.
There's not one reason to be found that makes these forums redundant/obsolete as there will be never no end to it.

Jagex/JMods are a business and can not answer to your calls bound by policies & agreements, yet they remain resourceful Jagex/JMods will not dismiss these forums ever.

(continued)

10-May-2021 20:52:55 - Last edited on 10-May-2021 20:56:50 by 2_Tron