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Loki
Sep Member 2011

Loki

Posts: 65,226 Emerald Posts by user Forum Profile RuneMetrics Profile
Dilbert2001 said :
Do we really need a designated Community Led Tech Support Forum when certain RSOF users are making multiple threads about the same technical problem(s) over different forums. Hmm can't be happening in any of the sub-forums I frequent, because I haven't noticed this happening? Could you provide some examples? (Name the subforum, not the direct thread as it would count as naming and shaming).


As for removing the sub-forum itself, I can't really comment on it as I never look there, but if it's not being used much, then maybe it should be combined into the other Community Led forums?
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09-May-2021 10:13:43

Spearmint30
Apr Member 2012

Spearmint30

Posts: 23,350 Opal Posts by user Forum Profile RuneMetrics Profile
What if the community support forum group was moved up instead? If they're the first forums listed, maybe they'd be easier to find for people looking for support. People that don't use or visit those forums could just minimize the group.
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Spearmint30
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09-May-2021 16:19:48

Nead
Sep Member 2012

Nead

Posts: 20,472 Opal Posts by user Forum Profile RuneMetrics Profile
Aside from social media, the RSOF is one of the next places that a player feels he/she can reach out to an employee regarding an issue with the game, I'd imagine. With that being said, as a new player nowadays, the RSOF wold also probly' be one of the last places I'd personally seek help due to the level of activity here.. especially from an employee :P .

So continuing to play devil's advocate here, the FMods, LMods and Community Helpers/Ambassadors seemingly can act as that intermediary to relay to the team the deets.

I'm sure most of us remember back in the day before that board, to a lesser extent nowadays, the General forum was FULL of the simplest, most common issues from the everyday player.

Ultimately, though many of us may not use the Community Led board as a redirection for players on a routine basis, I have to imagine that it's still a handy tool for the volunteers or those on social media whom do still utilize the board as a tool to reflect others towards. idk.

In conclusion, if Jagex ever does feel that they need to start weeding out more forums, I genuinely feel like the Community Led Support board will be one of the last ones that they touch as if accurate, we're already doing their jobs for em'. y'know? lol.
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Prioritizing inclusion, friendliness and offering a helping hand to those that need it.

09-May-2021 16:37:38

Dilbert2001
Jun Member 2006

Dilbert2001

Posts: 30,168 Sapphire Posts by user Forum Profile RuneMetrics Profile
Loki said :
Dilbert2001 said :
Do we really need a designated Community Led Tech Support Forum when certain RSOF users are making multiple threads about the same technical problem(s) over different forums. Hmm can't be happening in any of the sub-forums I frequent, because I haven't noticed this happening? Could you provide some examples? (Name the subforum, not the direct thread as it would count as naming and shaming).


As for removing the sub-forum itself, I can't really comment on it as I never look there, but if it's not being used much, then maybe it should be combined into the other Community Led forums?

My thread title tells the sub-forum already. No need to name what other forums because we can see users making and bumping up old threads on the same client crashes and graphics issues at least 3 months ago all over different forums - General, Recent Game Update, and even Future (don't know how these users have time machine to come back from the future anyway).

I think some mod did quite a bit of clean up of duplicated and grave bumped resolved or abandoned threads in the Community Led Technical Support Forum since my post yesterday though. I is a start. :)

09-May-2021 18:22:06

2_Tron

2_Tron

Posts: 22,959 Opal Posts by user Forum Profile RuneMetrics Profile
Dilbert2001 said :
Do we really need a designated Community Led Tech Support Forum when certain RSOF users are making multiple threads about the same technical problem(s) over different forums. Some are even bumping up other users' thread even though the OPs haven't responded for quite a while.

Should we just remove the Community Led Technical Support Forum if it doesn't have any purpose? Please discuss. :)
Community Support
and by that the
Community Led Forums
are forums led by players for players of The RuneScape Community. Players versus players, Community help for every player available by players who wanna keep player-support available at all times, not seeing it changed into a different 'professional & cost dependent' form of support.

The issue that you are rising, '
certain RSOF users are making multiple threads about the same technical problem(s) over different forums
' is an issue that has been created by the 'General-Community', whom think that any sort of question can be posted in the General forums and answered there ignoring all other forums of The RuneScape Official Forums.
This issue has been started by the 'General-Community' long ago and also is supported by a lot of moderators as all refuse to do something about it because there's only 1 important forum and that is the General Forum.
That ... is the culprit of the entire issue. The 'General-Community' wanna rule The RuneScape Official Forums and thereby disorganize everything, changing/deleting forums, control it by more than frequent using Forum Help even going deep into The OldSchool Official Forums to ruin that part too.

09-May-2021 20:38:29

Hmm
Jan Member 2016

Hmm

Posts: 13,000 Opal Posts by user Forum Profile RuneMetrics Profile
2_Tron said :
Community Support[/gold][/b] and by that the
Community Led Forums
are forums led by players for players of The RuneScape Community. Players versus players, Community help for every player available by players who wanna keep player-support available at all times, not seeing it changed into a different 'professional & cost dependent' form of support.


Speak for yourself.

A decade ago Jagex actually came into those forums and the account one at the time, when players had repeatable issues they were triaged properly and resoled. Jagex gave us all out free goodies for helping and signed it, I have some of the exclusive concept art swag they sent out to this day.

No one from back then wanted the current version of the community support forums, and especially not the stupid idea of "One thread for every category of issue" they tried pull years ago, so one thread would have thousands of disjoined posts and goodluck finding any value in it. It provides no value to the players nor community. It only saves on customer support money, by shoving off issues that go outside the norm somewhere they'll never get attention and are forgotten about.

The situation I'm in at the moment for E.G is that I spend a ridiculous amount of time doing free work for the Linux users, attempt to pass on information to Jagex, get ignored by Jagex, and so end up having to deploy third party packages to fix their problems, and now thousands of people are using a third party package. Jagex actively contributes to this situation by ignoring any attempts for players to help because it saves on community interaction. This is not good support, this is a disgrace and I aren't happy with it.

And it really just isn't the Linux issues, take E.G the intel driver problem that meant that brand new computers couldn't play for 8 months, it was fixed in 2 weeks once they'd found out about it; when the community had known for

09-May-2021 23:52:35 - Last edited on 10-May-2021 00:10:45 by Hmm

Hmm
Jan Member 2016

Hmm

Posts: 13,000 Opal Posts by user Forum Profile RuneMetrics Profile
It's really no surprise people post elsewhere, the reality is those forums are neglected and it doesn't take an idiot to realise putting threads in the tech support forum is basically guaranteeing it won't get looked at except by a few people, and even if the issue is extremely obvious and can be fixed, a lot of the time the players can't even pass it on to Jagex to begin with.

Coupled up with the fact the ingame bug report tool for "tech issues" says go to the forums, it's literally designed so that Jagex ignore problems until they become memes on Reddit and that's the only chance you have of getting fixes. Jagex don't consider it a win if you get support, they consider it a win if you stop asking for it.

Tl;Dr

JMods need to stop neglecting both the forums and support, I've sent support tickets on technical issues, I know 100% they ignore anything that can't be fixed with an FAQ.
And we need a forum update so the categories aren't so clearly divisive given how little forum activity overall there is.

09-May-2021 23:55:49 - Last edited on 09-May-2021 23:57:22 by Hmm

Dilbert2001
Jun Member 2006

Dilbert2001

Posts: 30,168 Sapphire Posts by user Forum Profile RuneMetrics Profile
@2_Tron

Community Led forums follow the same rules as all the other forums AFAIK, including but not limited to Clan Recruitment, Marketplace etc.

Just because they are called "community led" forums doesn't mean the community helpers make special rules out of them.

10-May-2021 01:32:40

Mrs Ana

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile
Dilbert2001 said :
Should we just remove the Community Led Technical Support Forum if it doesn't have any purpose? No, the Community-Led sub-forums have been serving their purposes for at least a decade now. It's impossible to avoid users from creating multiple threads and/or posting on the wrong sub-forums. Whenever this happens, I have seen other members of the community heading to Forum Help to ask for the thread to be moved. I'm sure that it's very easy for the Forum Moderator in question to notice if OP is a new player or not. If they are a new player, I believe the right approach is to educate them. If the player is not new, then that player should know better.

If we get down to technicalities, most threads, if not all, are repeated in these sub-forums. The only difference is that they come from different players and accounts. For example, in Community Led Technical Support, Bob and I may have the same issue, but our operating systems may be different. In that case, although we may have the same issue, the responses from those helping may be distinct given the fact that Bob has a Mac and I have a Windows. In Community Led Account Help, most threads within the first page are repeated, it's just that they are coming from player X and player Y.

These sub-forums are now controlled by the community, mainly Community Helpers and they are working as intended. It's really difficult to avoid players from creating multiple threads. If people did search before creating a thread then maybe that would reduce the amount of duplicate threads; however, whenever one is looking for assistance, you are simply wishing to receive a more personalized response and that's the main reason why players create their own threads instead of using the search function.

All in all, these sub-forums are working as intended. You will always see replicated threads throughout the Forums and if it becomes a larger issue, then one may use Forum Help to report it.

10-May-2021 15:03:01

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