RuneScape Forum Archive | Community Tech Support Forum

Jan

2016

Hmm

Posts: 13,000 Opal Posts by user Forum Profile RuneMetrics Profile

So aside from some threads which might be in the wrong section (and IMO as one of the people in the tech support forum for over a decade, they do not belong in the support forum, because they are feedback to Jagex and Jagex do not go in the tech support forum, meanwhile people like Mod Lyon actually respond here), is there any actual reason for this?

Dilbert2001 said :

Should we just remove the Community Led Technical Support Forum if it doesn't have any purpose? Please discuss.

The subforum clearly has purpose regardless of people posting in the wrong place for it. And it is severely lacking in Jagex support, which would be beneficial for both users and Jagex alike. That's not a good excuse to remove the forum, Jagex needs to improve the forum software (email alerts for example) so that people don't abandon threads with no answers, and consider locking threads for inactivity automatically where it makes sense, improve the forum layout so that the exposure of the available categories is clear, and improve the communication between the forum helpers and the development teams.

But ultimately, that's all reasons for Jagex should get new forum software and change their support strategy. I don't see any valid scenario to remove either the tech support category or any of the community led forums as is.

I appreciate the reality is that the success rate on the tech support forum is worse than account help for example, and the scenarios presented are often vague and so it complicates providing help, but just because something is in a bad situation isn't an excuse to stop trying entirely.

And ultimately to me personally, it's very insulting to yeet that forum when one single post might have literal tens of hours of effort behind it.

10-May-2021 16:27:40 - Last edited on 10-May-2021 16:29:53 by Hmm

Jun

2006

Dilbert2001

Posts: 30,168 Sapphire Posts by user Forum Profile RuneMetrics Profile

@Mrs Ana

I am not just talking about misplaced threads. I am talking about a much broader issue - forums users, helpers and mods are making the Community Led forums different from other subforums when they have no reason to be different.

I am not just talking about a single misplaced thread. I am raising a generic question and seek comments if not answer when Jagex created a designated subforum but doesn't treat it as one in the equal sense as the other subforums. There is absolutely not about FH of just a misplaced thread, please don't change the topic to that as I am just giving you an example because you asked for one.

10-May-2021 16:28:43

Jun

2006

Dilbert2001

Posts: 30,168 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hmm said :
So aside from some threads which might be in the wrong section (and IMO as one of the people in the tech support forum for over a decade, they do not belong in the support forum, because they are feedback to Jagex and Jagex do not go in the tech support forum, meanwhile people like Mod Lyon actually respond here), is there any actual reason for this?

Dilbert2001 said :

Should we just remove the Community Led Technical Support Forum if it doesn't have any purpose? Please discuss.

The subforum clearly has purpose regardless of people posting in the wrong place for it. And it is severely lacking in Jagex support, which would be beneficial for both users and Jagex alike. That's not a good excuse to remove the forum, Jagex needs to improve the forum software (email alerts for example) so that people don't abandon threads with no answers, and consider locking threads for inactivity automatically where it makes sense, improve the forum layout so that the exposure of the available categories is clear, and improve the communication between the forum helpers and the development teams.

But ultimately, that's all reasons for Jagex should get new forum software and change their support strategy. I don't see any valid scenario to remove either the tech support category or any of the community led forums as is.

I appreciate the reality is that the success rate on the tech support forum is worse than account help for example, and the scenarios presented are often vague and so it complicates providing help, but just because something is in a bad situation isn't an excuse to stop trying entirely.

If you think the Community Led forums have their purposes like their peers like Clan Recruitments, Marketplace, Compliment and such, then the same rules should also apply to them to justify their existence.

10-May-2021 16:30:47

Jan

2016

Hmm

Posts: 13,000 Opal Posts by user Forum Profile RuneMetrics Profile

They rules always apply, but each category has its own rules.

If you think people are breaking the rules, report them to forum help. It's not the support categories themselves breaking the rules is it.

And such a broad statement of they should have the same rules is silly to begin with. The tech support forums was the reason why it stopped being prohibbited to post links. How were we supposed to tell people to update drivers without telling them actually where? For a long while, it was a special exception for the support forum (and the HLF) to quite literally have a different filter, and then it became accepted in the other categories later.

10-May-2021 16:34:36 - Last edited on 10-May-2021 16:38:20 by Hmm

Jun

2006

Dilbert2001

Posts: 30,168 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hmm said :
They do.

If you think people are breaking the rules, report them to forum help. It's not the support categories themselves breaking the rules is it.

And such a broad statement of they should have the same rules is silly to begin with. The tech support forums was the reason why it stopped being prohibbited to post links. How were we supposed to tell people to update drivers without telling them actually where? For a long while, it was a special exception for the support forum (and the HLF) to quite literally have a different filter, and then it became accepted in the other categories later.

Why don't the mods post the links and direct the traffic to the designated Technial Support forums like they usually do to Clan Recruitments and Marketplace forums.

Don't we already have threads telling people to update drivers and such in the Community Lead Technical Support forum already? Why do we need many many threads in different forums? Do we also want to have numerous threads in different forums for clan recruitments and marketplace?

10-May-2021 16:42:32

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile

Dilbert2001 said :
I am not just talking about misplaced threads. I am talking about a much broader issue - forums users, helpers and mods are making the Community Led forums different from other subforums when they have no reason to be different. How are these sub-forums different because distinct players post the same threads/issues all the time? That's the main point of support sub-forums: you will see repeated threads/issues from different users. They are working as intended. If you have not noticed, a lot of players try to post on another person's thread because they have the same issue...and that's not allowed because it's considered thread hijacking. Whenever this happens, you will see helpers providing assistance, but at the same time, these helpers try to educate these players by letting them know that they should create their own thread.

With that being said, we now have similar thread from a different player regarding the same issue. Is that against the rules? No, it is not. In prior times, if you did not know, the Community-Led sub-forums were sticky-only, which means that players were not allowed to individually create their own threads. As it was obvious, this did not work out because it was too messy and too confusing for someone to look for prompt help regarding their concerns.

I believe that we are looking at a non-existent issue here. Most players looking for help are desperate and will simply create their own thread to express their concerns and/or vent about their issues. That is why you will see similar threads all over the Forums. If it becomes a menace to you, then, as it has been mentioned by numerous players in this thread of yours, you are more than welcome to alert the Forum Moderators and CMs about duplicate threads all throughout the Forums. If the player in question already has a thread about the same issue, the duplicate will be locked; however, if they do not, the thread will remain in place.

10-May-2021 16:44:24

Jun

2006

Dilbert2001

Posts: 30,168 Sapphire Posts by user Forum Profile RuneMetrics Profile

@Mrs Ana

I am talking about mods and helpers making these forums different, not just the users.

Can you please tell me why mods and forumm helpers know to direct traffic of clan recruitments to the Clan Recruitment forums, and buying and selling items to the Marketplace forums, but either don't know the existence of the Community Led forums or don't want to direct users to them?

10-May-2021 16:47:53

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile

Dilbert2001 said :
I am not just talking about a single misplaced thread. I am raising a generic question and seek comments if not answer when Jagex created a designated subforum but doesn't treat it as one in the equal sense as the other subforums. There is absolutely not about FH of just a misplaced thread, please don't change the topic to that as I am just giving you an example because you asked for one.

I am not changing topic. If you are concerned about duplicate threads that are scattered all throughout the Forums, then the correct approach is to report them to Forum Help to be actioned, if an action is actually merited. Other than having Jagex directly respond to your disquietude on this thread, if duplicate threads are menacing you, then Forum Help is where to go.

10-May-2021 16:48:53

Jun

2006

Dilbert2001

Posts: 30,168 Sapphire Posts by user Forum Profile RuneMetrics Profile

Mrs Ana said :
Dilbert2001 said :
I am not just talking about a single misplaced thread. I am raising a generic question and seek comments if not answer when Jagex created a designated subforum but doesn't treat it as one in the equal sense as the other subforums. There is absolutely not about FH of just a misplaced thread, please don't change the topic to that as I am just giving you an example because you asked for one.

I am not changing topic. If you are concerned about duplicate threads that are scattered all throughout the Forums, then the correct approach is to report them to Forum Help to be actioned, if an action is actually merited. Other than having Jagex directly respond to your disquietude on this thread, if duplicate threads are menacing you, then Forum Help is where to go.

Again, when I want to report threads, I will use the FH.

But please answer my very simple question:

Do you think the Community Led forums should be handled by mods and forum helpers the same way as the other forums like Clan Recruitment and Marketplace, and if so, if you were a mod or forum helper, will you apply the same rule and tell the users to use the Community Led Technical Support forum for their technical support questions/comments if they aren't posting there?

10-May-2021 16:52:24

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile

Dilbert2001 said :
Can you please tell me why mods and forumm helpers know to direct traffic of clan recruitments to the Clan Recruitment forums, and buying and selling items to the Marketplace forums, but either don't know the existence of the Community Led forums or don't want to direct users to them? First of all, it's paramount to clarify that Community Helpers are only capable of actioning threads that are confined within the Community-Led sub-forums. They are also capable of moving threads that are related to account, payment and technical support from other sub-forums to the Community-Led ones.

As for your specific question, as I mentioned earlier, I have seem Forum Moderators move threads to the appropriate sub-forum after such threads have been reported to Forum Help. As I mentioned before too, I'm always reporting misplaced threads because I wish for OP to receive better assistance and thus I ask Forum Moderators/CMs to move the threads in question to the appropriate Community-Led sub-forum. As an addendum, it also makes sense to have similar threads grouped together because it will become more visible for players looking for help.

One should remember that Forum Moderators are not looking for duplicate/misplaced threads around the Forums, just like any other rule-breaking instance and/or thread. They are volunteers and are regular players just like you and me. I am sure that if they come across a duplicate/misplaced thread, then they may action it, if they so desire; however, they are not obligated to do so. The same applies whenever I report a duplicate/misplaced thread to Forum Help: I am simply alerting them and if an F-Mod wishes to action my report, they will.

All in all, if this does not answer your question, then I believe that the appropriate party to do so would be someone from the Forum Moderator Team. I think I did provide something relevant as F-Mods are volunteer and only action a report if they wish to.

10-May-2021 17:00:19