RuneScape Forum Archive | Community Tech Support Forum

Jun

2006

Dilbert2001

Posts: 30,168 Sapphire Posts by user Forum Profile RuneMetrics Profile

@Mrs Ana

Again, if you were a mod or forum helper, would you try to guide the users who posted technical support questions outside the designated Community Led Technical Support forum to post in the right place?

Not saying mods never moved such threads to the designated Technical Support forum, but obviously they aren't consistently doing it unlike all the other forums like Clan Recruitments and Marketplace where they move them all the time. I am talking about consistency, if the same consistency apples to other subforums also applies to Technical Support and other community led forums.

10-May-2021 17:06:04 - Last edited on 10-May-2021 17:09:15 by Dilbert2001

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile

Dilbert2001 said :
Do you think the Community Led forums should be handled by mods and forum helpers the same way as the other forums like Clan Recruitment and Marketplace, and if so, if you were a mod or forum helper, will you apply the same rule and tell the users to use the Community Led Technical Support forum for their technical support questions/comments if they aren't posting there? Yes, they should be handled the same way due to the fact that rules apply everywhere here on the RuneScape Official Forums. If I were a Forum Moderator and/or a Community Helper, I'd definitely advice the players in question to use the appropriate channels AFTER I provide them with the required assistance. I wouldn't simply lock the thread and say, "Hey, go post in the community-led sub-forums for assistance" as I wholeheartedly believe that I will not be helping them.

In my area of work, I help people FIRST and then I try to educate them for future references. I'm really enamored with this proverb:

"Give a Man a Fish, and You Feed Him for a Day. Teach a Man To Fish, and You Feed Him for a Lifetime."

If someone posted a thread about account help here on the Website and Forums, I'd post to try to answer their questions/concerns first and then I'd ask a Forum Moderator to move the thread to the appropriate sub-forum for better assistance. As I have shared before, if I were able to still see my reports there, I'd be able to provide you with them and you'd be able to see that most of my reports there deal with duplicate/misplaced threads. Now, if I were an F-Mod and/or Community Helper, then I'd answer the questions/concerns first, then move the thread myself and then try to educate them on where to post next should they need further assistance.

10-May-2021 17:08:20

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile

Dilbert2001 said :
@Mrs Ana

Again, if you were a mod or forum helper, would you try to guide the users who posted technical support questions outside the designated Community Led Technical Support forum to post in the right place? You gotta give me some time to respond

.

10-May-2021 17:08:53

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile

My latest Forum Help report is about an accidental duplicate thread that has been posted in the Community Led Account Help sub-forum. This is what I do whenever I see a duplicate and if this thread were posted in another sub-forum, I'd have also gone to Forum Help to have it moved to the correct location for better reception

.

Edit: The thread in question has already been locked just in case you want to take a look at it. Forum Moderators do take action on duplicate and misplaced threads whenever we alert them.

10-May-2021 17:48:27 - Last edited on 10-May-2021 17:52:09 by Mrs Ana

Jan

2016

Hmm

Posts: 13,000 Opal Posts by user Forum Profile RuneMetrics Profile

I'll have a stab at it, and the answer is no. I wouldn't tell people to post there unless there was an actual chance they'd be helped there, and you're oversimplifying complex decision making processes as if they're trivial.

Take this thread , it's about a technical problem. I am not asking for technical help, it's was a problem with the web components of Jagex's infrastructure. Should it have been moved to tech support, especially knowing that again, JMods basically never go there. I've seen two responses from a JMod in that subreddit in the past 2 years.

Would you have moved that thread? Jagex themselves didn't.

Please consider the forums we actually have and not the forums you wish we had. Removing support isn't going to stop people from coming and asking questions and complaining when an update effects thousands of people at once, what would removing it achieve. What does overpolicing actually achieve, apart from a quicker death as the community labels this as another place to not have discussions.

10-May-2021 17:51:04 - Last edited on 10-May-2021 17:54:42 by Hmm

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile

Hmm said :
Please consider the forums we actually have and not the forums you wish we had. Removing support isn't going to stop people from coming and asking questions and complaining when an update effects thousands of people at once, what would removing it achieve. This. Even if the support sub-forums were removed, as OP is suggesting, people would still come to post wherever they think it's appropriate. It is not going to stop people from posting on incorrect sub-forums or creating accidental duplicate threads.

10-May-2021 17:58:18

Jun

2006

Dilbert2001

Posts: 30,168 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hmm said :
I'll have a stab at it, and the answer is no. I wouldn't tell people to post there unless there was an actual chance they'd be helped there, and you're oversimplifying complex decision making processes as if they're trivial.

Take this thread , it's about a technical problem. I am not asking for technical help, it's was a problem with the web components of Jagex's infrastructure. Should it have been moved to tech support, especially knowing that again, JMods basically never go there. I've seen two responses from a JMod in that subreddit in the past 2 years.

Would you have moved that thread? Jagex themselves didn't.

Please consider the forums we actually have and not the forums you wish we had. Removing support isn't going to stop people from coming and asking questions and complaining when an update effects thousands of people at once, what would removing it achieve. What does overpolicing actually achieve, apart from a quicker death as the community labels this as another place to not have discussions.

We already have this Website and Forums forum. It should be the place to discuss website technical issues. In the case of your example thread, this seems to be the case and IMO should be discussed here instead of the Community Led Technical Forum which should cover general technical issues and not specific to website programming and such.

10-May-2021 19:07:49

Jun

2006

Dilbert2001

Posts: 30,168 Sapphire Posts by user Forum Profile RuneMetrics Profile

Mrs Ana said :
Hmm said :
Please consider the forums we actually have and not the forums you wish we had. Removing support isn't going to stop people from coming and asking questions and complaining when an update effects thousands of people at once, what would removing it achieve. This. Even if the support sub-forums were removed, as OP is suggesting, people would still come to post wherever they think it's appropriate. It is not going to stop people from posting on incorrect sub-forums or creating accidental duplicate threads.

If there are "thousands of people" having the same question/comment, won't it be 9000 times easier for the Jmods take notice and tend to if necessary when we put them in ONE single thread in one designated Technical Support forum instead of having thousands of different threads over over different forums including the ones completely not related to it like this Website and Forums?

There can also be thousands of players wanting to join clans and putting up their buy and sell threads in the forums, but why do we put them in the Clan Recruitments and Marketplace forums rather?

10-May-2021 19:10:49 - Last edited on 10-May-2021 19:12:09 by Dilbert2001

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile

Dilbert2001 said :
If there are "thousands of people" having the same question/comment, won't it be 9000 times easier for the Jmods take notice and tend to if necessary when we put them in ONE single thread in one designated Technical Support forum instead of having thousands of different threads over over different forums including the ones completely not related to it like this Website and Forums? No, of course it would not be easier as this was already tried and it tremendously failed. As I said, the support sub-forums were once sticky-only and it was a disaster. It was then reverted and people were and are able to create their own threads

.

10-May-2021 19:12:30

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile

Dilbert2001 said :
There can also be thousands of players wanting to join clans and putting up their buy and sell threads in the forums, but why do we put them in the Clan Recruitments and Marketplace forums rather? "We"? Don't you mean Forum Moderators? I am unaware as to what exactly the issue is as you have been unable to provide any specific examples that illustrate this "issue" to a larger scale. If there were an issue, then, as we have seen, the appropriate party to opine on the issue would be the Forum Moderators. I personally have not seen a problem with duplicate/misplaced threads around the Forums as these are reported and actioned upon when the Forum Moderators are available.

10-May-2021 19:16:29