forums.rs

Forums

Community Tech Support Forum Thread is locked

Quick find code: 278-279-732-66214674

of 12
Joel
Feb
fmod Member
2005

Joel

Forum Moderator Posts: 32,973 Sapphire Posts by user Forum Profile RuneMetrics Profile
Dilbert2001 said :
Joel said :

In very rare circumstances will we have what seems to be duplicate threads (e.g the stickies regarding the Login Lockout issue) in say Account Help and General but that's more for informational purposes and reaching the wider community and doesn't happen to often to my recollection.

What's your opinion on telling the users making and posting on duplicate threads outside the stickied thread to use the sticky if it is open for comments? :) Well, that I would say is typically what would happen but I can't speak to every single situation or instance :)

@Mrs Ana, no worries :D
Joel

Need support? Support Centre | Forum Help

18-May-2021 19:33:09

Corder
Oct Member 2017

Corder

Posts: 27,892 Sapphire Posts by user Forum Profile RuneMetrics Profile
Miu said :
The community support subcategory of forums should be placed higher up on the forums so people see them faster and are less likely to post their issues in other forums. Similarly to how Support Centre isn't stuck down among Rules and T&C. I like your idea. :P Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot !

07-Aug-2021 01:20:42

Chief Elf
Apr Member 2017

Chief Elf

Posts: 5,115 Rune Posts by user Forum Profile RuneMetrics Profile
I’ve caught up to page 4.

- Dilbert2001, (omg when I typed ‘Dilbert’ my iPad automatically filled the rest of your name)

Correct me if I’m wrong, but because you see that people are posting multiple threads all over RSOF, you feel like we shouldn’t have community led sub forums anyway?

My question is .. how many of these people are actually aware that they can have their threads answered on a specific sub forum, how many are aware that multiple threads is not allowed, and how many are just plain .. lost?

The answer is.. we can’t give a number or a statistic to such questions because these are behaviours that we’ve seen from different kinds of forum users. There might be a whole host of reasons for it including trolling, attention-seeking, desperation, confusion, or just a complete newbie.

Since we’re observing a range of behaviours, would removing a centralised community-led forum reduce, affect, or increase the behaviours? Probably not, because those behaviours are just common responses for a user navigating this website/system.

Rather, let’s look at what Community led forums offer the community. It offers the community a form of directory where they can address specific issues, and look at how other related issues were resolved.

I’m not sure what everyone else’s process of finding answers is like.. but for me, I like to see if the issue has been posted by someone else before, prior to posting the issue myself. It saves me time (and a bit of embarrassment).

Also, for argument’s sake let’s say we don’t know if having a centralised forum funnels away thread topics related to such forums, by not having these forums it will definitely guarantee more displacement.
Mental Health
|
Sweaty Fingers
|
Mod Meadows

29-Sep-2021 17:55:56 - Last edited on 29-Sep-2021 18:19:14 by Chief Elf

Chief Elf
Apr Member 2017

Chief Elf

Posts: 5,115 Rune Posts by user Forum Profile RuneMetrics Profile
- Hmm,

Your points are very valid, and I think one that stands out the most to me is the lack of Jmod response. I think that’s the macro issue here.

At one point, I believed that if there was an increase Jmod activity on these forums, it might funnel some more activity back into these forums. I think I do believe that to some extent.

But I’m gonna face reality here.

RuneScape subreddit has about 3k+ users active at one time. RSOF..? 20 the most, and I’ll be honest I haven’t seen that number for a while.

Considering the staffing issue that Jagex has (there is literally only one CM in Jagex .. thats so wild), from a business perspective, it’s more realistic to attend to where the masses are.

Whether you like it or not, Jagex can’t compete with reddit. It’s just too attractive. There’s two things about Reddit and social media in general that’s so attractive - freedom and a balance in power. Freedom - they get to do whatever they almost want, that theyre not worried about Jagex’s constraints; Power - they can meet Jagex at a level playing field. If you ask Reddit right now and ask them what they think of Fmod, I’m not sure we’d get that much of a favourable response. Many players don’t have the best impression of Fmods and this has been accumulated from years of interacting within the RSOF space, so they’d rather go to where they’re not affected by that power imbalance.

Does that mean that Jagex abandons a community, abandons their website? I wouldn’t say so. Although there have been threads and Reddit posts asking Jagex to abandon the RSOF, I think that Jagex allowing us to stay here could mean something. Also, Jagex has a history of learnt lessons from crossing against a (sub)community, so its more sensible to just keep the peace.

[..tbc..]
Mental Health
|
Sweaty Fingers
|
Mod Meadows

29-Sep-2021 18:10:10 - Last edited on 29-Sep-2021 18:20:33 by Chief Elf

Chief Elf
Apr Member 2017

Chief Elf

Posts: 5,115 Rune Posts by user Forum Profile RuneMetrics Profile
[..continuing..]

Hmm, back to us players..

I think you’re outstanding and you’ve done some outstanding work as a techie. I can only imagine how frustrating it must be to be the main holder of all these issues, only to be ignored. Being ignored gives us little hope, it makes us wonder if there is progress and a process. So it makes us question if there’s any point to all this.

There aren’t that many techies and in combination of all the issues, is it any wonder that you’re frustrated?

And this is less of you and more towards everyone.. I guess the reason we still stick around those forums is because whether Jagex is here or not, we still enjoy the community, we still love the forums. Once upon a time, we were all newbies. We give the benefit of the doubt to new forum users who dont know how to navigate this space. That’s probably why we offer a helping hand.

We can only hope that Jagex can meet us at some capacity on these forums, but if they cant, so be it.

I still very much enjoy these forums. I’ll be honest though if they remove RSOF I’d be spitting the dummy lol.
Mental Health
|
Sweaty Fingers
|
Mod Meadows

29-Sep-2021 18:18:05

Mrs Ana

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile
Hey, Chief Elf. I'd like to opine on some of your comments as they are intriguing :) :
===
Chief Elf said :
Whether you like it or not, Jagex can’t compete with reddit. It was never a competition to begin with. Jagex willingly decided to use Social Media platforms for the various reasons that you have stated: ease of access and, most importantly, the number of users that it already had and the potential new members that it can attract into ultimately joining RuneScape. From a business point of view, this is what made more sense because you have the ability to communicate more freely with the members of the community and you are also expanding your horizons in the hopes that more players do join.

This couldn't be the case any longer with the RuneScape Official Forums (RSOFs). In prior times, when Social Media platforms weren't as important and influential as they currently are, the RSOFs were king! I personally remember witnessing 500-1,000 active users on a daily basis and at any given time. Furthermore, we also had over 25 members of the Community Management Team that were responsible for the well-being of the RSOFs. This was the true Golden Age of the RSOFs. Obviously, that's not the case right now.
===
Chief Elf said :
If you ask Reddit right now and ask them what they think of Fmod, I’m not sure we’d get that much of a favourable response. There are reasons for this sentiment towards Forum Moderators at Reddit, but this may be one of the main ones: The members of the RuneScape and OSRS subreddits have more freedom to express themselves there than here on the RSOFs. More specifically, this relates to the differences of rules related to Reddit and to the RSOFs and how they are enforced by the moderators capable of doing so.
===
Chief Elf said :
I’ll be honest though if they remove RSOF I’d be spitting the dummy lol. We are two :) .

29-Sep-2021 18:34:27

Chief Elf
Apr Member 2017

Chief Elf

Posts: 5,115 Rune Posts by user Forum Profile RuneMetrics Profile
Mrs Ana said :


I think when I used the word competition, I was trying to paint the picture of a comparison in context of this discussion. So maybe I should’ve expressed myself a bit better here. I was aware that Jagex had welcomed social media.

As for Reddit, someone advised me that the Reddit and Jagex user counters operate differently - one fundamentally registers users whether they are logged in or not. So I might’ve not made the fairest comparison here.

Ana, in general I do agree with your points and I think we’re both on the same side of the argument here.
Mental Health
|
Sweaty Fingers
|
Mod Meadows

30-Sep-2021 18:46:08

Quick find code: 278-279-732-66214674 Back to Top