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Mrs Ana
said
:
Dilbert2001 said :
If there are "thousands of people" having the same question/comment, won't it be 9000 times easier for the Jmods take notice and tend to if necessary when we put them in ONE single thread in one designated Technical Support forum instead of having thousands of different threads over over different forums including the ones completely not related to it like this Website and Forums? No, of course it would not be easier as this was already tried and it tremendously failed. As I said, the support sub-forums were once sticky-only and it was a disaster. It was then reverted and people were and are able to create their own threads
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I never mentioned putting everything on a sticky in the Community Led Technical Support forum. What I meant was putting the threads related to technical support (and not website related) all over every forum in the Community Led Technical Support Forum where you apparently think should.
Dilbert2001 said :
If there are "thousands of people" having the same question/comment, won't it be 9000 times easier for the Jmods take notice and tend to if necessary when we put them in ONE single thread in one designated Technical Support forum instead of having thousands of different threads over over different forums including the ones completely not related to it like this Website and Forums? No, of course it would not be easier as this was already tried and it tremendously failed. As I said, the support sub-forums were once sticky-only and it was a disaster. It was then reverted and people were and are able to create their own threads
.
I never mentioned putting everything on a sticky in the Community Led Technical Support forum. What I meant was putting the threads related to technical support (and not website related) all over every forum in the Community Led Technical Support Forum where you apparently think should.
10-May-2021 19:22:04
Mrs Ana
said
:
Apart from this thread, Dilbert2001, have you tried to report those specific instances where you have said that Forum Moderators have not been consistent with moving such threads to the appropriate sub-forums? I understand that you may have not shared them here for whatever reason(s), but have you tried alerting the Forum Moderators of those specific cases using the appropriate channel to report them? I mean, that's the only way something like this may be actioned if you think that it requires their attention. I am genuinely asking because it'd be easier to get their attention using Forum Help than trying to get a J-Mod to post here on this same thread.
Other than that, I am enjoying the conversation, but I wish to know if you have gotten in touch with Forum Moderators using Forum Help before to report this concern of yours?
Again, that thread is just one example. And yes, I did report some other duplicated and grave bumped threads in FH too but was ignored but I am not complaining about FH in this thread.
Perhaps some mods can join in this discussion on the general sense.
Apart from this thread, Dilbert2001, have you tried to report those specific instances where you have said that Forum Moderators have not been consistent with moving such threads to the appropriate sub-forums? I understand that you may have not shared them here for whatever reason(s), but have you tried alerting the Forum Moderators of those specific cases using the appropriate channel to report them? I mean, that's the only way something like this may be actioned if you think that it requires their attention. I am genuinely asking because it'd be easier to get their attention using Forum Help than trying to get a J-Mod to post here on this same thread.
Other than that, I am enjoying the conversation, but I wish to know if you have gotten in touch with Forum Moderators using Forum Help before to report this concern of yours?
Again, that thread is just one example. And yes, I did report some other duplicated and grave bumped threads in FH too but was ignored but I am not complaining about FH in this thread.
Perhaps some mods can join in this discussion on the general sense.
10-May-2021 19:25:47
Dilbert2001
said
:
In the case of your example thread, this seems to be the case and IMO should be discussed here instead of the Community Led Technical Forum which should cover general technical issues and not specific to website programming and such.
I'd disagree. That thread doesn't fit in with this subforum at all, it reasonably was of interest to the team tangeantially, but if client issues are web issues just because they use a web stack, then there's thousands of threads in the tech support forum that could be here too.
The only reason I made that thread is because the bug report form was useless and Jagex's customer support infrastructure inflexible. I'd say it very much broke protocol.
Dilbert2001 said :
If there are "thousands of people" having the same question/comment, won't it be 9000 times easier for the Jmods take notice and tend to if necessary when we put them in ONE single thread in one designated Technical Support forum instead of having thousands of different threads over over different forums including the ones completely not related to it like this Website and Forums?
This requires a JMod actually looks for these issues, they don't. The reality is you might get Mod Lyon here, you might get Mod Stevew every now and then in account help, the helpers/CM's might do an emergency escalation for specific issues, but as far as tech support goes, there is no one going around checking for issues because the developers have better things to do than support work, and the support teams don't check.
We already have a sticky in the tech support forums for Linux problems, I've already said how it fails to be helpful and despite being literally the only sticky in the forum users can post in, it doesn't stop people not using it, take a look here of a bad week.
And that's a niche community!
In the case of your example thread, this seems to be the case and IMO should be discussed here instead of the Community Led Technical Forum which should cover general technical issues and not specific to website programming and such.
I'd disagree. That thread doesn't fit in with this subforum at all, it reasonably was of interest to the team tangeantially, but if client issues are web issues just because they use a web stack, then there's thousands of threads in the tech support forum that could be here too.
The only reason I made that thread is because the bug report form was useless and Jagex's customer support infrastructure inflexible. I'd say it very much broke protocol.
Dilbert2001 said :
If there are "thousands of people" having the same question/comment, won't it be 9000 times easier for the Jmods take notice and tend to if necessary when we put them in ONE single thread in one designated Technical Support forum instead of having thousands of different threads over over different forums including the ones completely not related to it like this Website and Forums?
This requires a JMod actually looks for these issues, they don't. The reality is you might get Mod Lyon here, you might get Mod Stevew every now and then in account help, the helpers/CM's might do an emergency escalation for specific issues, but as far as tech support goes, there is no one going around checking for issues because the developers have better things to do than support work, and the support teams don't check.
We already have a sticky in the tech support forums for Linux problems, I've already said how it fails to be helpful and despite being literally the only sticky in the forum users can post in, it doesn't stop people not using it, take a look here of a bad week.
And that's a niche community!
10-May-2021 19:26:21 - Last edited on 10-May-2021 19:32:05 by Hmm
Dilbert2001
said
:
I already clearly provided examples but you just refused to comment on it. Hint hint... just look at at thread complaining about login attempts and login timers absolutely not related to this Website and Forums forum but it is here. You provided AN example, not examples.
To comment on that specific thread, Too many login attempts , the reason why I believe it may have not been moved to another sub-forum is because the thread has already received enough attention here that it might as well be left as is. Furthermore, various Forum Moderators have already posted, which means that, if I am not mistaken, from what I have heard, whenever this happens, then it means that they believe that it is fine as is.
Additionally, Mod Lyon also posted on the thread twice: HERE and HERE . With this being said, again, considering that a Jagex Moderator posted and the thread itself was not moved by them, then, it may have deemed all right to leave the thread where it is and this may be the reason why no Forum Moderator took action to move the thread. Of course, if you think this is not the case and that you disagree, you are more than welcome to ask for the thread to be moved out of Website and Forums to Technical Support.
This is what I have observed on the situation and it's my personal opinion
.
I already clearly provided examples but you just refused to comment on it. Hint hint... just look at at thread complaining about login attempts and login timers absolutely not related to this Website and Forums forum but it is here. You provided AN example, not examples.
To comment on that specific thread, Too many login attempts , the reason why I believe it may have not been moved to another sub-forum is because the thread has already received enough attention here that it might as well be left as is. Furthermore, various Forum Moderators have already posted, which means that, if I am not mistaken, from what I have heard, whenever this happens, then it means that they believe that it is fine as is.
Additionally, Mod Lyon also posted on the thread twice: HERE and HERE . With this being said, again, considering that a Jagex Moderator posted and the thread itself was not moved by them, then, it may have deemed all right to leave the thread where it is and this may be the reason why no Forum Moderator took action to move the thread. Of course, if you think this is not the case and that you disagree, you are more than welcome to ask for the thread to be moved out of Website and Forums to Technical Support.
This is what I have observed on the situation and it's my personal opinion
.
10-May-2021 19:34:10
Dilbert2001
said
:
Again, that thread is just one example. And yes, I did report some other duplicated and grave bumped threads in FH too but was ignored but I am not complaining about FH in this thread I do not believe that you were ignored. Just because a report of yours does not get actioned it does not mean that you were ignored. It simply means that the Forum Moderator dealing with your report did not find it necessary to action it. This just happened to me earlier and I asked for clarification. If you did not know, you are allowed to ask for an explanation or clarification as to why a report of yours was actioned or not.
If I were you, just to be at ease and to understand why it was not actioned, I'd post asking them why
.
Mod Meadows said :
✔ Need an explanation or clarification? - If you don't understand the action that was taken or not taken, you can ask for an explanation or clarification. Depending on the time and context, this will be done as promptly as it can be, but please be patient. However, you can only do this once per issue, if you continue to post, this will be considered a misuse of this thread.
Again, that thread is just one example. And yes, I did report some other duplicated and grave bumped threads in FH too but was ignored but I am not complaining about FH in this thread I do not believe that you were ignored. Just because a report of yours does not get actioned it does not mean that you were ignored. It simply means that the Forum Moderator dealing with your report did not find it necessary to action it. This just happened to me earlier and I asked for clarification. If you did not know, you are allowed to ask for an explanation or clarification as to why a report of yours was actioned or not.
If I were you, just to be at ease and to understand why it was not actioned, I'd post asking them why
.
Mod Meadows said :
✔ Need an explanation or clarification? - If you don't understand the action that was taken or not taken, you can ask for an explanation or clarification. Depending on the time and context, this will be done as promptly as it can be, but please be patient. However, you can only do this once per issue, if you continue to post, this will be considered a misuse of this thread.
10-May-2021 19:37:10
Mrs Ana
said
:
Dilbert2001 said :
I already clearly provided examples but you just refused to comment on it. Hint hint... just look at at thread complaining about login attempts and login timers absolutely not related to this Website and Forums forum but it is here. You provided AN example, not examples.
To comment on that specific thread, Too many login attempts , the reason why I believe it may have not been moved to another sub-forum is because the thread has already received enough attention here that it might as well be left as is. Furthermore, various Forum Moderators have already posted, which means that, if I am not mistaken, from what I have heard, whenever this happens, then it means that they believe that it is fine as is.
Additionally, Mod Lyon also posted on the thread twice: HERE and HERE . With this being said, again, considering that a Jagex Moderator posted and the thread itself was not moved by them, then, it may have deemed all right to leave the thread where it is and this may be the reason why no Forum Moderator took action to move the thread. Of course, if you think this is not the case and that you disagree, you are more than welcome to ask for the thread to be moved out of Website and Forums to Technical Support.
This is what I have observed on the situation and it's my personal opinion
.
Again, I have already made my point extremely clear enough. I can certainly give you many more examples but this is not the point of this thread. It is not for criticisms on moderations (and I actually praised them for cleaning things up a bit yesterday) but to make all the forums and subforms to be consistent and perform better for everybody.
Please don't deflect the topic to forum moderation and changing the goalpost to
an
more examples.
Dilbert2001 said :
I already clearly provided examples but you just refused to comment on it. Hint hint... just look at at thread complaining about login attempts and login timers absolutely not related to this Website and Forums forum but it is here. You provided AN example, not examples.
To comment on that specific thread, Too many login attempts , the reason why I believe it may have not been moved to another sub-forum is because the thread has already received enough attention here that it might as well be left as is. Furthermore, various Forum Moderators have already posted, which means that, if I am not mistaken, from what I have heard, whenever this happens, then it means that they believe that it is fine as is.
Additionally, Mod Lyon also posted on the thread twice: HERE and HERE . With this being said, again, considering that a Jagex Moderator posted and the thread itself was not moved by them, then, it may have deemed all right to leave the thread where it is and this may be the reason why no Forum Moderator took action to move the thread. Of course, if you think this is not the case and that you disagree, you are more than welcome to ask for the thread to be moved out of Website and Forums to Technical Support.
This is what I have observed on the situation and it's my personal opinion
.
Again, I have already made my point extremely clear enough. I can certainly give you many more examples but this is not the point of this thread. It is not for criticisms on moderations (and I actually praised them for cleaning things up a bit yesterday) but to make all the forums and subforms to be consistent and perform better for everybody.
Please don't deflect the topic to forum moderation and changing the goalpost to
10-May-2021 19:40:44
Dilbert2001
said
:
I never mentioned putting everything on a sticky in the Community Led Technical Support forum. What I meant was putting the threads related to technical support (and not website related) all over every forum in the Community Led Technical Support Forum where you apparently think should. Right and if you see threads that have not been properly moved yet, please, by all means, try to alert the Forum Moderators using Forum Help so that they can move it, if appropriate. As I mentioned in one of my earlier posts, Forum Moderators do not camp nor look around every single sub-forum to see what needs action or not. That's why Forum Help was created to allow us to share what we think is rule-breaking. You should do the same if you believe that a thread has been misplaced
.
I never mentioned putting everything on a sticky in the Community Led Technical Support forum. What I meant was putting the threads related to technical support (and not website related) all over every forum in the Community Led Technical Support Forum where you apparently think should. Right and if you see threads that have not been properly moved yet, please, by all means, try to alert the Forum Moderators using Forum Help so that they can move it, if appropriate. As I mentioned in one of my earlier posts, Forum Moderators do not camp nor look around every single sub-forum to see what needs action or not. That's why Forum Help was created to allow us to share what we think is rule-breaking. You should do the same if you believe that a thread has been misplaced
.
10-May-2021 19:41:59
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