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D R A C 0 S

D R A C 0 S

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
Even when I try to log in on a members world it says you need a members account
To log in. When I'm logged in and I am clicking on the mobile world's it doesn't switch
It just makes the tink sound. Like I said though it just tells me I am already member .
Do you want to cancel it completely and let me purchase it again?

07-Jan-2021 00:46:35

Corder
Oct Member 2017

Corder

Posts: 27,892 Sapphire Posts by user Forum Profile RuneMetrics Profile
D R A C 0 S said :
Even when I try to log in on a members world it says you need a members account
To log in. When I'm logged in and I am clicking on the mobile world's it doesn't switch
It just makes the tink sound. Like I said though it just tells me I am already member .
Do you want to cancel it completely and let me purchase it again?
Hmm, Ok. It does sound like you're signing into the wrong account - even if you think it's right. I assume you have multiple accounts? See Mod Zig's advice below
Mod Zig said :
- Please do not use any auto-fill features. Please make sure to enter your login credentials manually.
- Clear cached files and Cookies
- Delete and re-install app
- Make sure your mobile device has the most up to date operating system


You can also try other steps from Support Centre.
Why can't I log in to the correct account on mobile?

If that doesn't work I suggest posting to a better forum section, Community Led Account Help :)
Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot !

07-Jan-2021 00:57:35 - Last edited on 07-Jan-2021 00:59:01 by Corder

DS999

DS999

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
so I've been trying to play today and the game keeps crashing every 5 minutes. and it got worse, everytime I try to access my bank or ry to walk somewhere else it crashes. I thought it was because it needed updated so I updated it and it still crashes just as bad and I have no clue how to fix it. any suggestions?

26-Jan-2021 03:29:56

Corder
Oct Member 2017

Corder

Posts: 27,892 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi DS999,

Can we please know more about your crashes - which error messages do you receive? On which operation system (i.e Windows destktop, mobile) do you play? For the meantime, try these steps.

Please ensure that your graphics and operation system drivers are up to date . You can also try running in compatibility mode
Compatibility issues

Please clear your client cache. Once you're back in lobby, sit there for 30 ish minutes.
Open developer console and type
displayfps
. Once disk size sits at roughly 3 GB, you can log back in.
How to clear your cache

You may also find use in reinstalling the client completely.
runescape.com/download

Please check that your device meets the required specifications . If you have Windows operation system, run dxdiag to fetch your specifications.

Quite possible the solution is listed on this page regarding connection issues.
Common connection solutions
Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot !

26-Jan-2021 03:52:41

Wilf
Jul Member 2019

Wilf

Posts: 17,032 Opal Posts by user Forum Profile RuneMetrics Profile
Thought I'd see what happens when trying to contact support to make a complaint as Kari suggests as it's always nice to have ways of contacting support

Go to the T&Cs

Go to complaints click the given link to contact us page

select contact customer support

Line on that page:

"If you would like to make a complaint please see section 20 of our Terms and Conditions."



Well that went as well as expected lol

26-Jan-2021 20:34:26

Aeroxmaster

Aeroxmaster

Posts: 8,010 Rune Posts by user Forum Profile RuneMetrics Profile
@Wilf - understood. That could be clarified a little.

Post updated btw; enough time was allowed to see it anyway - it appears we have some FH vigilantes about, which I don't believe use of these forums is within the "spirit" of ;) Satisfied the contents of this and the prior contents were reasonable anyway :)

26-Jan-2021 20:58:41 - Last edited on 26-Jan-2021 21:36:45 by Aeroxmaster

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18-Feb-2021 18:43:56

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