Hello,
I know this is not the place for this but I feel that I have nowhere else to go. My main account was created roughly 15 years ago and today it has been stolen. I have now lodged 5 appeals to recover my account using the support service on the Runescape website and am receiving what I believe to be automated responses advising me that my appeals have been declined and I must provide more information (which I am assuming is so that the data I provide can be automatically matched to my old records). The thing is, I don't have access to the 15 year old information.
I have provided the passwords that I used to use, or at least think I used and advised my old email addresses however have had no luck.
I am at fault here, but I cannot remember the answers to my recovery questions, for example my mother does not have a middle name, but that is one of the questions. I can narrow the name of my first best friend down to 3 names, but when I enter all three I am assuming the data matching that is being used is only looking for one name.
I can see now that I should have revised my security questions but I thought I never would have been in this position, however, here I am, and my thousands of hours and hundreds of dollars that I have put into the game have been stolen from me.
My bank was worth 60m which I know is not much, but I have just checked and it appears to be worth around $50USD on the black market. I've lost a game a grew up with loving and an enjoyable pass time so that a hacked could make a measly $50.
My items I imagine will be gone, I understand that Jagex won't replace them.
All I ask is that someone from Jagex contact me so I can discuss this with them personally as I cannot recover my account using the support function that I am continually sent to.
The RSN of my stolen account is Sammy Keenan.
The email address to contact me on is my billing email.
Please reach out to me, I am a 27 year old adult on the verge of tears over a game I love.
15-Apr-2020 14:45:33
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