Forums

Reporting Content Issues Thread is sticky

Quick find code: 443-444-1-66087436

Kiaric
Dec Member 2023

Kiaric

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: **po Reno 5G
Model Number: CP*1921
Location: Australia
Wifi: yes
Cellular: 4G
Data Provider: Telstra
OS: Android
OS version: 9

Playtime (Approx): 2 hours
What is the issue?: Very noticeable lag in and around dig sites (specifically the Varrock dig site, Kharid-Et and the site by the manor farm) even playing at fairly low settings (with 60fps cap, low shadow quality, low render distance, etc. turning off textures brings the framerate back up, but isn't very pleasant to look at)
Where is the issue?: Again, it relates to dig sites. Other areas, even with relatively high amounts of players (GE, Burthorpe, etc) aren't affected.
Does restarting the client fix the issue?: No

Side note: I expected the game to run well on my phone with high settings, seeing as how it's a modern (2019) and relatively powerful phone, yet I need to use those lower settings as described to keep everything smooth, except obviously in the places I mentioned where even doing that doesn't help the lag.

EDIT: I have no idea why parts of my phone's information is being seemingly censored so I hope what's there is enough to go off of.
Hi I've been here for like, 8 years and have successfully managed to max none of my skills

08-May-2020 14:36:09 - Last edited on 08-May-2020 14:38:29 by Kiaric

The contents of this message have been hidden.

15-May-2020 04:17:56

Javert24601
Dec Member 2011

Javert24601

Posts: 176 Iron Posts by user Forum Profile RuneMetrics Profile
Device name: Iphone X
Model Number: MQAG2B/A
Location: Midlands-England
Wifi: Yes
Cellular: NO
Data Provider: Virgin Mobile
OS: IOS
OS version:13.4.1

Playtime (Approx): 4 Hours
What is the issue?: Full-screen flickering/ strobing at Anacronia
Where is the issue?: Ana**rionia- several tiles
Does restarting the client fix the issue?: no



Here is a link to a screen recording I took of the issue. It contains flashing/strobing so be aware before clicking.

https://streamable.***/qxdop1

15-May-2020 19:59:49

Revixe
Feb Member 2021

Revixe

Posts: 128 Iron Posts by user Forum Profile RuneMetrics Profile
Device name: Google Pixel 4 XL
Model Number: GA01182-US
Location: United States
Wifi: Yes
Cellular: Yes
Data Provider: Verizon
O*: Android
OS version: 10.0

Playtime (Approx): Not a Playtime issue. :|

What is the issue?: Visual. Skill Cape display a box around the Skill Icon. Looks like a border around it only on the NEW style of cape. Funny thing is, while playing other players capes don't seem to have that issue.

Where is the issue?: Only while playing via Mobile. When i sign into desktop issue resolves
Does restarting the client fix the issue?: No, i have attempted many types of fixes. Uninstalling, clearing Cache and deleting Data and nothing works. Issue continues to persist.
- ReVixe

26-May-2020 03:49:53

kikoperson
May Member 2019

kikoperson

Posts: 8 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung Galaxy A20
Model Number: SM-A205YN
Location: Australia
Wifi: Yes
Cellular:
Data Provider:
OS: Android
OS version: 9 and 10 (It was happening before I updated)

Playtime (Approx):

What is the issue?:The screen flickers black for a few seconds.

Where is the issue?:Happens sometimes at login, and when I'm just running around to get to places. I believe it has happened while skilling (specifically smelting) as well. Seems to always happen after I've used a lodestone. I've only deliberately tested this once, but it seems not to happen if inventory icons have not fully preloaded.

Does restarting the client fix the issue?: possibly, if inventory icons do not fully preload when the client is restarted.

26-May-2020 05:10:43 - Last edited on 26-May-2020 05:12:37 by kikoperson

Bonne Heure

Bonne Heure

Posts: 16 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name:Samsung Galaxy
Model Number:Note 10 plus 5G
Location:South Korea
Wifi: 200+mbps
Cellular: 5G network
Data Provider: Korea telecom
OS: android
OS version: 10 (lastest build)

Playtime (Approx): 1000+ hours of mobile playtime
What is the issue?: Interface issue: during the arraxor/arraxi darkness phase the left/down/right buttons are untappable while the combat mode is toggled on due to the buff icons blocking them. I suggest having the buff icons click through-able and the directional keys a bit bigger. For the mean time I'll skip the arraxi reaper tasks for the moment until this issue has been resolved
Where is the issue?: Arraxor cave/den
Does restarting the client fix the issue?: Nope, this is more of an interface issue than a device problem.

30-Jul-2020 02:43:35

Used to be 8

Used to be 8

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Unsure if this fits, but it's annoying :)

Device name: Google Pixel 4 XL
Model Number: Pixel 4 XL
Location: Sweden
Wifi: Yes
Cellular: 4G
Data Provider: Tele2
OS: Android 10 (& 11 beta)
OS version: unsure.

Playtime (Approx): Whenever you play.
What is the issue?: The scaling is completely off. The action bar is too high, covering any buff/effects, the same when clicking "home", no options such as buying bonds/seeing gp/seeing runecoins at the top. Also no settings on right hand side, such as the report option.
Where is the issue?: Menues
Does restarting the client fix the issue?: No.

Write reviews and blog posts for a company so try a few different devices, this is the first that has the specific issue. I'd assume it's because the phone is a bit more slim so the aspect ratio might be off.

Game is still playable, but things that *should* be there just aren't.
Unsure if I can send a screenshot here, seems unlikely sadly.

8

29-Aug-2020 17:58:54

Cinerax

Cinerax

Posts: 2,683 Adamant Posts by user Forum Profile RuneMetrics Profile
Device name: ONEPLUS 7T
Model Number: HD1907
Location: ID,USA
Wifi: YES
Cellular: 4G
Data Provider: Tmobile
OS: Android
OS version: 10

Playtime (Approx): Any
What is the issue?: Screen related issues . The top of the screen on mobile is pushed down. If I lobby and put in background.
Where is the issue?: Any where in game.
Does restarting the client fix the issue?: Yes

26-Sep-2020 19:53:45

Cinerax

Cinerax

Posts: 2,683 Adamant Posts by user Forum Profile RuneMetrics Profile
Device name: ONEPLUS 7T
Model Number: HD1907
Location: ID,USA
Wifi: YES
Cellular: 4G
Data Provider: Tmobile
OS: Android
OS version: 10

Playtime (Approx): Any
What is the issue?: Screen related issues . The Buffs/debuffs overlap the the bar with your hp, prayer, Summoning points if I lobby and place client/game in back ground.
Where is the issue?: Any where in game.
Does restarting the client fix the issue?: Yes

26-Sep-2020 19:55:56

Quick find code: 443-444-1-66087436 Back to Top