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osrs mobile can't log in Thread is locked

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BALLlN

BALLlN

Posts: 13 Bronze Posts by user Forum Profile RuneMetrics Profile
@Mod River, the Beta version of the android client on the Google Play store. For those who pre-signed up to be beta testers before it was released publicly on play store.

@99 Rang3d, thanks for suggestion. I will try download alternative browser see if that helps, will update. FIX PVP
SAVE WILDERNESS

15-Jan-2021 09:13:20

Danieelius
Jan Member 2019

Danieelius

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
I have this problem on my amazon tablet now as well, trying to log in it redirects me to jagex website where I type in my username and password and it says it's incorrect. No I didn't make same mistake 10 times following every single letter and retyping it again. I can login on pc without a problem, same as my iphone. I did reinstall the app, I did clear the cache and data, I did all other things suggested.
Tablet: Amazon Fire HD10

16-Jan-2021 21:56:40

Corder
Oct Member 2017

Corder

Posts: 27,893 Sapphire Posts by user Forum Profile RuneMetrics Profile
Make sure that you erase the login completely - it's possible you've still got stray spaces in the username field, even after erasing the visible letters. Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot !

16-Jan-2021 22:04:13

Sri
Aug Member 2018

Sri

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
I am experiencing a similar problem, except that when I select "Continue with Runescape account," the login screen displays "connecting to jagex" for a moment before the entire application terminates and I'm left with a notification from my phone telling me that osrs mobile has stopped.

When I tried selecting the "continue with google" option instead, I was able to login without the app crashing but not into my account that the login email I supplied belongs to; instead, I was logged into a brand new account on tutorial island.

I'd really appreciate some sort of fix or advice on what to do, particularly to stop the crashes and whatever else is preventing me from logging in using my Jagex credentials. I've tried clearing my cache/reinstalling the app/etc. to no avail so not sure where to go from here.

17-Jan-2021 09:52:04

ImCastorTroy
Feb Member 2021

ImCastorTroy

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
I'm glad it seems others have had this problem,
I'm however not glad to see people were having this same issue months ago and I'm still currently having it as well, hopefully this is fixed sooner than later.

I see slight variations in what seems to happen for different people reading through but for me it just keeps opening the cookies policy in a browser when I try to log in with account information and then brings me right back to selecting my type of log in.

28-Jan-2021 19:29:24 - Last edited on 28-Jan-2021 19:31:28 by ImCastorTroy

Corder
Oct Member 2017

Corder

Posts: 27,893 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi nnmn,

Please try Mod Zig's advice. Are you able to double check that you're receiving the exact same error, and not a different login error? Thanks :) Mod Zig said :
Hi All,

Mod Zig here from Player Support!
- Please do not use any auto-fill features. Please make sure to enter your login credentials manually.
- Clear cached files and Cookies
- Delete and re-install app
- Make sure your mobile device has the most up to date operating system Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot !

10-Feb-2021 00:16:29

sadxfz

sadxfz

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
None of those solutions work, when i click on "connect with runescape account" app redirects me to jagex cookies policy page, and i have no way to log in. I have tried 4 different browsers, and none of them works.

23-Feb-2021 07:03:34 - Last edited on 23-Feb-2021 07:04:38 by sadxfz

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