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How are things in Old School?

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Tim Westwood

Tim Westwood

Posts: 118 Iron Posts by user Forum Profile RuneMetrics Profile
Personally I feel that Jagex aren't treating their customers fairly by not refunding wasted membership days. As a paying customer I want to know what you are going to do about the fact that I cannot use the service you charge me for?

If this was any other company I would be on the phone demanding you do something about it so why should Jagex assume they aren't liable to reimburse their players?

21-May-2015 20:20:45

RBL Linknavi

RBL Linknavi

Posts: 49 Bronze Posts by user Forum Profile RuneMetrics Profile
Jagex my only complaint is that you have members that pay for this game willingly and cant play the game that they pay for because the servers keep getting dced. I literally couldnt even play OSRS yesterday because the game was dced all damn day and it was my only day off this week. I'm at work right now writing this complaint postpone resizeable mode and work on the servers. Who cares about resizeable mode if you cant even be logged in for over 5 minutes to play the damn game because of the damn dc's. Jagex you already know what should be done just do it - end statement

21-May-2015 20:22:08

FEAR L0ST

FEAR L0ST

Posts: 22 Bronze Posts by user Forum Profile RuneMetrics Profile
Lemmiiwinkz said :
Lemmiiwinkz said :
well they can't, didn't last time, won't this time. The product is broken.


Exactly, the game is literally dead, the death mechanics are too harsh with the ddos attacks and if jagex change them the community rages. It's dead, time to talk refunds and be on our merry ways. I'm not being sarcastic either.


Why did you quote yourself and agree with yourself?

I'm confused.

Anyway, on topic… "how are things in old school?" You tell me. I'd let you know if I could log in and play the game I paid for.

21-May-2015 20:24:28

Biff Morgan
Nov Member 2023

Biff Morgan

Posts: 449 Silver Posts by user Forum Profile RuneMetrics Profile
Just shut the servers down, invest into some server traffic mitigation company, announce when your ready to open the servers, and quit tweeting about future or ingame tweaks you guys are making which no one can experience.

I would then suggest compensating a week of membership to your current members and then also to f2p players as to make amends and give these f2p members a taste for membership with the possibility of turning them into future members.

Also sue these ddossers, if player info I played until 7 am eastern US time and the ddos seemed to stop around 3 am. I would assume the ddossers had to wake up and attend 3rd grade.

I had one of the forum mods also say that shutting the servers down for a set time gives the ddossers what they want. While that is absolutely true I would say the 1 min of log in time your customers are able to get is a waste of their time. While formulating a plan doing a 1 day shut down and executing the plan is more info provided than continuously saying its out of our hands and not having control of your own game.

21-May-2015 20:24:47

Lemmiiwinkz

Lemmiiwinkz

Posts: 706 Steel Posts by user Forum Profile RuneMetrics Profile
FEAR L0ST said :
Lemmiiwinkz said :
Lemmiiwinkz said :
well they can't, didn't last time, won't this time. The product is broken.


Exactly, the game is literally dead, the death mechanics are too harsh with the ddos attacks and if jagex change them the community rages. It's dead, time to talk refunds and be on our merry ways. I'm not being sarcastic either.


Why did you quote yourself and agree with yourself?

I'm confused.

Anyway, on topic… "how are things in old school?" You tell me. I'd let you know if I could log in and play the game I paid for.


I know I meant to quote the other guy, I realised I failed but was hoping no one would notice lol

21-May-2015 20:26:47

OSRS Dan
Aug Member 2014

OSRS Dan

Posts: 909 Gold Posts by user Forum Profile RuneMetrics Profile
some of these posts are so toxic its unreal I do feel sorry for jagex and the uneducated portion of the player base who really don't know how to google anything ever


Sad the game is down but w/e it's not the easiest thing to control so.... ill come back l8r * check, u know living lyfe n that guise :-)
Player since 04' :)

21-May-2015 20:27:24

Lemmiiwinkz

Lemmiiwinkz

Posts: 706 Steel Posts by user Forum Profile RuneMetrics Profile
OSRS Dan said :
some of these posts are so toxic its unreal I do feel sorry for jagex and the uneducated portion of the player base who really don't know how to google anything ever


Sad the game is down but w/e it's not the easiest thing to control so.... ill come back l8r * check, u know living lyfe n that guise :-)


It's not lack of education though, it's lack of receiving a product you're paying for. Albeit it's not jagex fault, they should fix it, in the same way any other company would fix a product it's selling to you.

You wouldn't order a mobile phone and open to box to receive a brick would you. Exactly.

21-May-2015 20:30:49

Tim Westwood

Tim Westwood

Posts: 118 Iron Posts by user Forum Profile RuneMetrics Profile
Lemmiiwinkz said :
OSRS Dan said :
some of these posts are so toxic its unreal I do feel sorry for jagex and the uneducated portion of the player base who really don't know how to google anything ever


Sad the game is down but w/e it's not the easiest thing to control so.... ill come back l8r * check, u know living lyfe n that guise :-)


It's not lack of education though, it's lack of receiving a product you're paying for. Albeit it's not jagex fault, they should fix it, in the same way any other company would fix a product it's selling to you.

You wouldn't order a mobile phone and open to box to receive a brick would you. Exactly.


Indeed, if they can't fix the problem then compensating their playerbase in the way of refunding lost days membership goes some of the way to regaining some faith from their customers.

Simply posting 'there's a problem and we can't fix it so try and play through it until it hopefully just magically stops' isn't an acceptable reply from a company of this size with so many customers - some of whom have been incredibly loyal to them for 10+ years despite many controversial changes to the game they loved playing.

21-May-2015 20:36:07 - Last edited on 21-May-2015 20:37:14 by Tim Westwood

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