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FELONMYHEAD

FELONMYHEAD

Posts: 7 Bronze Posts by user Forum Profile RuneMetrics Profile
Hello, I recently got a new modem or router, not really sure which it is. But it changed my IP Address and now I don't have access to my account. The problem is I forgot one of my security questions' answer.. Please help me out, I see many people asking to remove the JAG, if you can please take mine off as well so i can redo it and write down what i put this time and begin to play again. Please and thank you. (If you may, send them to the email registered on this account. I'd appreciate it 100%.)
-krZ

11-Nov-2012 22:55:47 - Last edited on 11-Nov-2012 22:57:48 by FELONMYHEAD

[#DELF9WQVR]

[#DELF9WQVR]

Posts: 22 Bronze Posts by user Forum Profile RuneMetrics Profile
same here with me my ISP updated their servers and when i logged in again i can't play a figured out that the i.p. address had changed, i already sent a complain about it but until now no response at all, everytime i tried to add this new device it says one or more of your questions are incorrect. i don't know why but maybe i messed up with one of the security answer, i can't play it's been 3 or 4 days now i already sent an email wif the format i got from other thread about JAG but until now i have no answers. it should have an option that you can ask for your security questions by email. it's really unfair if we cant play just because of these circumstances, it's easier to appeal for a BAN than this. i hope J MOD or Forum MOD can read this and address our problem.
again there should be an option that if you forget security answers you can ask for the copy of it thru registered e-mail. i just started to play again last month preparing my account for EOC, please Address this problem asap not just my case but the rest of the people who have issues with JAG.

thanks,
Master Motor Breath (Level 126 Rs2) (Level 200 EoC)
Free to Play Beast

12-Nov-2012 00:03:44 - Last edited on 12-Nov-2012 00:05:28 by [#DELF9WQVR]

Shiraleen

Shiraleen

Posts: 560 Steel Posts by user Forum Profile RuneMetrics Profile
Hi
•I recently had a virus and problems with my video card, consequently my comp went to the repair shop. While waiting for its return, I used my husband's comp, and successfully added that computor after answering the security questions asked by Account Guardian.
•I now have my comp back from repair and have a new modem. However, when I was asked the security questions today for this "new " IP address I answered incorrectly x3. Now I have been denied access.
•I believe I know which question was the stumbling block

So I have 2 questions .

Most importantly ,how can I now play RS with this new modem ? This is my major concern. Im a RS addict and any cursory look at my account history will show I play at least 5-7 hours daily. I need to be given the opprotunity to answer some of the other questions asked thru Account Guardian.

Also out of curiosity, why did Account Guardian repeatedly ask me the same 3 questions, when I believe there were originally about 7 possible questions/ answers offered when I set it up.
Is this the correct place to try and reslove problems with Account Guardian questions ?
If not can you please tell me where I should send my query

12-Nov-2012 07:36:50

[#DELF9WQVR]

[#DELF9WQVR]

Posts: 22 Bronze Posts by user Forum Profile RuneMetrics Profile
hope jagex are doing something about our problem now. hope they are looking to it, it's not that easy to level an account. we have mistakes too but still hoping for a consideration from jagex i alreay provided everything to prove the ownership. still waiting for the response though.

12-Nov-2012 07:49:29

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