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The Jagex Account Guardian Thread is locked

Quick find code: 294-295-76-63992148

Von Sparhawk

Von Sparhawk

Posts: 325 Silver Posts by user Forum Profile RuneMetrics Profile
I want to use JAG but when I send an email to start the process nothing comes back to my account I have set up with Jagex for email and it doesn't go to my spam folder either. So I have no idea where to go from here to get it going. Please help. PS all my other jagex mail comes to me without fail.

12-Sep-2012 03:46:02

Miss Darko

Miss Darko

Posts: 1,234 Mithril Posts by user Forum Profile RuneMetrics Profile
I tried activating another computer, and when I was in the process it sent me the 3 questions, as is expected to work.
But one of the questions is not one I set when enabling the Guardian. It does not have an answer since I never put one for it, and thus I cannot activate my account on that computer. Is this some sort of bug or am I missing something?
The same problem arises when attempting to disable the guardian, so I can't even do that in the meantime.
Please answer soon, this is incredibly frustrating, to say the least.

12-Sep-2012 03:46:17 - Last edited on 12-Sep-2012 03:58:29 by Miss Darko

[#2O83LNFT4]

[#2O83LNFT4]

Posts: 5 Bronze Posts by user Forum Profile RuneMetrics Profile
So, what this says to me is that if someone tries to hack you now, they have to know a little about you to succeed. Considering the vast majority of people that claim they were hacked seem to be little kids that have allowed their friend to know their ******** for some bizarre reason, I fail to see how this is really going to help anyone with anything. I may well be wrong, but I would love Jagex to explain to me exactly how this is of any benefit to most of us that have the good sense to keep our login details to ourselves instead of becoming a potential embuggerance?

12-Sep-2012 04:04:15

Match Fire

Match Fire

Posts: 3,182 Adamant Posts by user Forum Profile RuneMetrics Profile
> Deathmartin posted:
Hi,
sorry for my enghlish, is very bad, im from czech republic.
I have one question. I lost my email ********, can I change email with recover? or any? Want active JoG, but without email i cant :( .

Ty for answer. Hi Martin
--------------------------------------------------------------
Customer Support should be able to help you out, go ahead and poke over to account help forums!

12-Sep-2012 04:24:16

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