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Promissory Notes Coming Today!

Quick find code: 294-295-72-63970398

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Sep Member 2011

Ignore List

Posts: 4,879 Adamant Posts by user Forum Profile RuneMetrics Profile
Mod Jetgoat:
"Hi All,
In the summertime, when the weather is hot, you can take part in, whatever offer we got...
(I decided to stop writing my own lyrics to that song before I butchered it!)
We are getting a lot of queries regarding missing Promissory Notes that should have been delivered today if you were a member throughout August.
If you think you qualify for the item automatically but can't find it after logging in, then here's some tips on how to resolve the issue and enjoy the benefits of that extra XP:
• The item is added to your inventory or bank on login if you have a space
• If it is added on first login you will receive a pop-up message notifying you of this
• If you don’t have a space simply free up a slot
• Then logout and login to receive the item
• Note that Diango will not hand out the item at the present time
If you've done this and still don't have the XP note it's highly likely this is due to unsuccessful payments or an unexpected lapse in membership, so have a double check. If you are still in doubt then feel free to post up in the ‘Help with Member Benefits’ thread so we can check it out for you! If eligible we can then make sure you receive the full rewards which include the 1 million xp and ‘choose your fate’ items!
Please note that we will need to wait until 1st October 2012 to do this, as due to the way our system works we need a full overview of your Sizzling Summer eligibility. The reason for this is that adding these items sooner could result in duplicate items (depending on what you automatically receive for the month of September) which could render them unusable! I know I wouldn’t want unusable XP bonuses!
We are happy to help and from all of us here enjoy the rest of your summer - feel free to contact us on the forums or by email if you have any billing issue and let us know how we are doing by leaving feedback.
Thanks for your time! "
Contact billing support on Quick find code: 291-292-4-63573750
~Tele
Ray
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of Bass and Drums

01-Sep-2012 19:03:18

J3F
Jan Member 2021

J3F

Posts: 2,033 Mithril Posts by user Forum Profile RuneMetrics Profile
Steps to Contact Billing Support
1) Log into Webpage up near Play Now!
2) Click on forums.
3) Click on the billing support forums.
4) Click on the billing support forum intro thread.

To Send a Ticket follow these steps:
5) Click on Message Centre which is highlighted in yellow.
6) Reenter login details.
7) Follow the onscreen intructions.

To send an email follow these steps:
5) Click on Email Billing Support which is highlighted in yellow.
6) Copy the email address.
7) Send an email to that address.
Email: billingsupport@jagex.***
not a angel

01-Sep-2012 19:08:01

Milk Club

Milk Club

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Wait I was a member through auguust. However, I canceled my RECURRING MEMBERSHIP around august 3rd. I was still a member, it just would not autocharge my account after the next month. However, the next day i changed my mind and decided to re sign again for the recurring membership. I was technically a member throughout august. Do i still get the promisory note?

01-Sep-2012 19:17:16

JUM I

JUM I

Posts: 24 Bronze Posts by user Forum Profile RuneMetrics Profile
Hello,
I haven't received my xp lamp, I have been to diego, had space in my inventory, checked my bank and still can't find it, I have been a member since June so I am illegible, I think it might be because I changed my bank details because I lost my card, I changed the details and it only taken a couple of minutes and it didn't cancel my membership, that is why it says member since June. HELP!

01-Sep-2012 19:19:06

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