forums.rs

Forums

Promissory Notes Coming Today!

Quick find code: 294-295-72-63970398

of 204
Sir Lukey68

Sir Lukey68

Posts: 76 Iron Posts by user Forum Profile RuneMetrics Profile
I got my exp points on friday 31st august it was a nice bonus and much appreciated at the moment i am building my house so they came in very handy it ment that i could take it a great deal further otherwise it would have taken alot longer. I am a fully paid up member until may 2013 so i am looking forward to some more rewards in the future. Once again thankyou....

01-Sep-2012 19:49:07

JUM I

JUM I

Posts: 24 Bronze Posts by user Forum Profile RuneMetrics Profile
Hello,
I haven't received my xp lamp, I have been to diego, had space in my inventory, checked my bank and still can't find it, I have been a member since June so I am illegible, I think it might be because I changed my bank details because I lost my card, I changed the details and it only taken a couple of minutes and it didn't cancel my membership, that is why it says member since June. HELP!

01-Sep-2012 19:59:20

J3F
Jan Member 2021

J3F

Posts: 2,033 Mithril Posts by user Forum Profile RuneMetrics Profile
Steps to Contact Billing Support
1) Log into Webpage up near Play Now!
2) Click on forums.
3) Click on the billing support forums.
4) Click on the billing support forum intro thread.

To Send a Ticket follow these steps:
5) Click on Message Centre which is highlighted in yellow.
6) Reenter login details.
7) Follow the onscreen intructions.

To send an email follow these steps:
5) Click on Email Billing Support which is highlighted in yellow.
6) Copy the email address.
7) Send an email to that address.
Email: billingsupport@jagex.***
not a angel

01-Sep-2012 20:02:29

J3F
Jan Member 2021

J3F

Posts: 2,033 Mithril Posts by user Forum Profile RuneMetrics Profile
Mod Jetgoat:
"Hi All,
In the summertime, when the weather is hot, you can take part in, whatever offer we got...
(I decided to stop writing my own lyrics to that song before I butchered it!)
We are getting a lot of queries regarding missing Promissory Notes that should have been delivered today if you were a member throughout August.
If you think you qualify for the item automatically but can't find it after logging in, then here's some tips on how to resolve the issue and enjoy the benefits of that extra XP:
• The item is added to your inventory or bank on login if you have a space
• If it is added on first login you will receive a pop-up message notifying you of this
• If you don’t have a space simply free up a slot
• Then logout and login to receive the item
• Note that Diango will not hand out the item at the present time
If you've done this and still don't have the XP note it's highly likely this is due to unsuccessful payments or an unexpected lapse in membership, so have a double check. If you are still in doubt then feel free to post up in the ‘Help with Member Benefits’ thread so we can check it out for you! If eligible we can then make sure you receive the full rewards which include the 1 million xp and ‘choose your fate’ items!
Please note that we will need to wait until 1st October 2012 to do this, as due to the way our system works we need a full overview of your Sizzling Summer eligibility. The reason for this is that adding these items sooner could result in duplicate items (depending on what you automatically receive for the month of September) which could render them unusable! I know I wouldn’t want unusable XP bonuses!
We are happy to help and from all of us here enjoy the rest of your summer - feel free to contact us on the forums or by email if you have any billing issue and let us know how we are doing by leaving feedback.
Thanks for your time! "
Contact billing support on Quick find code: 291-292-4-63573750
not a ange

01-Sep-2012 20:03:28

Serperior
Oct Member 2009

Serperior

Posts: 3,426 Adamant Posts by user Forum Profile RuneMetrics Profile
@
PandasOP
HenryEatsCow
Kazan Justin
reaverafi
Alright guys, as you're all having similar problems I'm going to refer you to billing support. Please go to the quick find code: 291-292-4-63573750. Tell them what your problem is and they will sort it out for you.
I hope this helps and good luck with your xp :)
~Iain
@RS_Serperior
|
Maxed - 31/10/15
|
120 Divination
|
Follower of Armadyl
| Pokedex Number: #497

01-Sep-2012 20:20:40

Quick find code: 294-295-72-63970398 Back to Top