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Customer Service Week
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Wish Jagex would restart the item recovery program they were trialing awhile back. Sadly shortly after the decided to pause it i was scammed by Purple Phat then my last 30m gps.. Had video evidence of the incident and all but Jagex said they cant use that as evidence because it can be altered.. =/ Came seconds from quitting but ran into a cool guy at the GE that talked me into staying. After a short break i started playing again. im back up to ~120m bank now. Still a long way to go to get all that hard earned gp back.(BOSSED FOR IT ALL with the exception of a few bonds) ****
If a mod would like to help me out that would be nice tho. *wink*wink*
If a mod would like to help me out that would be nice tho. *wink*wink*
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Jagex is Love
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09-Oct-2014 12:47:16
Irisidus
said
:
First off, I would like to say thank you for informing us about your customer support statistics. It does show that you care about actually helping the players outside of the game (meta?), and I'm glad that is a thing that is true.
However, and PLEASE don't take this the wrong way - the way that you're communicating it feels very manufactured, almost patronizing. It looked spun, and it looked like all self-gratulation. I'm not saying that you guys don't deserve some self-gratulation - it's just that, that shouldn't be all that's there. The fact that you included the ratio of requests to mods just makes it feel as if you are almost unwelcoming to dissatisfied players. We know you guys are trying, but like at least a few other people in the thread have said, we don't need it shoved down our throats. If you guys do do this again in future, I would appreciate some more openness with where you messed up, rather than making it seem all triumph. Thanks.
If what I said ruffled any feathers, I apologize. Keep being great.
Hmmm...thanks for the comments - it was my intention to do a number of things, none of them patronising, spun nor 'self-gratulation':
- Be more open about what works and what doesn't
- Invite feedback on the areas we need to improve in
- Share key info to counter oft quoted comments saying 'Customer Support is non-existant or poor, because the team work damned hard to do their best every day
I'll take the feedback on board for next time!
Mod Kelvin
First off, I would like to say thank you for informing us about your customer support statistics. It does show that you care about actually helping the players outside of the game (meta?), and I'm glad that is a thing that is true.
However, and PLEASE don't take this the wrong way - the way that you're communicating it feels very manufactured, almost patronizing. It looked spun, and it looked like all self-gratulation. I'm not saying that you guys don't deserve some self-gratulation - it's just that, that shouldn't be all that's there. The fact that you included the ratio of requests to mods just makes it feel as if you are almost unwelcoming to dissatisfied players. We know you guys are trying, but like at least a few other people in the thread have said, we don't need it shoved down our throats. If you guys do do this again in future, I would appreciate some more openness with where you messed up, rather than making it seem all triumph. Thanks.
If what I said ruffled any feathers, I apologize. Keep being great.
Hmmm...thanks for the comments - it was my intention to do a number of things, none of them patronising, spun nor 'self-gratulation':
- Be more open about what works and what doesn't
- Invite feedback on the areas we need to improve in
- Share key info to counter oft quoted comments saying 'Customer Support is non-existant or poor, because the team work damned hard to do their best every day
I'll take the feedback on board for next time!
Mod Kelvin
Mod Kelvin
| Director of Player Experience | Jagex Charitable Giving
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09-Oct-2014 14:33:30
Hello,
Recently I sent in a ticket regarding a bound display name that was bound to someone's account and got in touch with Mod Blitz. Mod Blitz said if I can get the other play with the name I want to send in a ticket we could have the name unboudn. So I got the player, "Lucario" to ticket and confirm this was okay so the name was freed and Mod Jane p applied the name to my account.
I had the name "Pika**u" earlier this morning which was placed on my account by Mod Jane P, you can see this through my message inbox and then shortly after the name was removed from me for no reason, there was no explanation.
I'm not sure if there was a misunderstanding between some JMods or players but there was no explanation why it was removed from me. I had 100% full permission by both the original owner and Mod Jane P/Mod Blitz to have the name.
My previous name was 'Beaver" which freed up when Pika**u was force changed from me, I had plans to give Beaver to a friend for free as long as he paid for the bond for the name change.
I had no intentions on selling/getting rid of Pika**u ever, so I would like to know a little more what happened here and possibly have my name returned back to me.
It would be really appreciated if Pika**u could be put back onto my account. If not I would appreciate it if Beaver could at least be returned to me since it was opened up by mistake when Pika**u was force changed.
I believe there was a slight misunderstanding with someone which is why Pika**u was removed. I have went through plenty of contacting Mods and the original owner to make sure it was okay.
If this could be looked into I would really appreciate it,
Thanks.
Recently I sent in a ticket regarding a bound display name that was bound to someone's account and got in touch with Mod Blitz. Mod Blitz said if I can get the other play with the name I want to send in a ticket we could have the name unboudn. So I got the player, "Lucario" to ticket and confirm this was okay so the name was freed and Mod Jane p applied the name to my account.
I had the name "Pika**u" earlier this morning which was placed on my account by Mod Jane P, you can see this through my message inbox and then shortly after the name was removed from me for no reason, there was no explanation.
I'm not sure if there was a misunderstanding between some JMods or players but there was no explanation why it was removed from me. I had 100% full permission by both the original owner and Mod Jane P/Mod Blitz to have the name.
My previous name was 'Beaver" which freed up when Pika**u was force changed from me, I had plans to give Beaver to a friend for free as long as he paid for the bond for the name change.
I had no intentions on selling/getting rid of Pika**u ever, so I would like to know a little more what happened here and possibly have my name returned back to me.
It would be really appreciated if Pika**u could be put back onto my account. If not I would appreciate it if Beaver could at least be returned to me since it was opened up by mistake when Pika**u was force changed.
I believe there was a slight misunderstanding with someone which is why Pika**u was removed. I have went through plenty of contacting Mods and the original owner to make sure it was okay.
If this could be looked into I would really appreciate it,
Thanks.
09-Oct-2014 17:34:09
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