I quit the game in 2007 and had no intentions of ever playing again.
I came back in 2010 and have been playing ever since. If I returned and found my name forcefully taken, that would have ****** me off and I wouldn't have stuck around. I would not be playing today, and Jagex would be down one customer. Surely I'm not the only one this applies to?
The simple solution: Do not free names that have ever had a paying subscription.
Of those 50 million names they are going to free, I doubt more than 500k have ever been members. So go ahead and free up the other 49.5 million names, but protect those 500k. They are potential returning customers.
08-Jul-2014 07:54:11