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RuneScape Authenticator & JAG
Quick find code: 294-295-312-65407796
Cherry Krush
said
:
I have encountered a issue while trying to set-up the authenticator on my account. If anyone has experienced a similar issue, or knows how to help, any and all help is much appreciated!
I downloaded the recommended application (recommended by Jagex) for my android phone from the Google Play Store. I then proceeded to scan the code on the app, and it recognised the code no issue. I know this because it has my account name (Malthael IX) on the bottom of the page that generates random six digit numbers. The issue occurs when I try to input the six digit code for step three, and receive the following message:
"
My phone time used to be in the 24 hour format, but I changed it to the am/pm format the first time I received this message, to no success.
If you can help me, you can respond to this thread or message me in game! Thanks ahead of time for the help!
What they mean by check your clock is whether the time on your phone and the time on google's server is the same (assuming you are using the google authenticator app). There is an option in the menu of the app to sync the time of your phone. Hope this helps with your problem.
I have encountered a issue while trying to set-up the authenticator on my account. If anyone has experienced a similar issue, or knows how to help, any and all help is much appreciated!
I downloaded the recommended application (recommended by Jagex) for my android phone from the Google Play Store. I then proceeded to scan the code on the app, and it recognised the code no issue. I know this because it has my account name (Malthael IX) on the bottom of the page that generates random six digit numbers. The issue occurs when I try to input the six digit code for step three, and receive the following message:
"
Sorry, the code you entered was incorrect. Please try again. If you are sure you entered the correct code, please check the clock on your phone is set to the correct time.
"
My phone time used to be in the 24 hour format, but I changed it to the am/pm format the first time I received this message, to no success.
My question is what do they mean by "check the clock on your phone"?
What exactly am I suppose to be checking? If they need my phone and computer to have the same time, they do. I also checked the FAQ for the authenticator, but to no success.
If you can help me, you can respond to this thread or message me in game! Thanks ahead of time for the help!
-Malthael IX
What they mean by check your clock is whether the time on your phone and the time on google's server is the same (assuming you are using the google authenticator app). There is an option in the menu of the app to sync the time of your phone. Hope this helps with your problem.
26-Jun-2014 18:04:41
Tropicall
said
:
Hello i am CatParadise and i CANT! log in with uthenticator the code is not correct everytime so i can not play help me plz!
I had a similar Problem, Mod Rascasse walked me through it, i'll give you the same solution, Try changing your phone timing (or your computer's timing) to correctly match with your timezone, it could be off by a couple of minutes. Then, i tried a few codes first which were denied, but eventually one of them succeeded, i advise you to try a few codes, even if that doesn't work, let me know, i'll tweet it to Mod Rascasse. Or even you can tweet to him on @jagexrascasse
Thank you. -
Clan-
No Pixels were harmed during the creation of this signature
Hello i am CatParadise and i CANT! log in with uthenticator the code is not correct everytime so i can not play help me plz!
I had a similar Problem, Mod Rascasse walked me through it, i'll give you the same solution, Try changing your phone timing (or your computer's timing) to correctly match with your timezone, it could be off by a couple of minutes. Then, i tried a few codes first which were denied, but eventually one of them succeeded, i advise you to try a few codes, even if that doesn't work, let me know, i'll tweet it to Mod Rascasse. Or even you can tweet to him on @jagexrascasse
Thank you. -
Delling
*
Feel free to PM me
Clan-
T A O M
.
No Pixels were harmed during the creation of this signature
26-Jun-2014 18:17:10
Cherry Krush
said
:
"
My phone time used to be in the 24 hour format, but I changed it to the am/pm format the first time I received this message, to no success.
Try changing your phone time to match exactly with your Time zone, then try a few codes, even if they fail, continue in the process for some time. If you still receive an error, tweet to Mod Rascasse at twitter on @jagexrascasse.
Really hope this helps
Thank you. -
Clan-
No Pixels were harmed during the creation of this signature
"
Sorry, the code you entered was incorrect. Please try again. If you are sure you entered the correct code, please check the clock on your phone is set to the correct time.
"
My phone time used to be in the 24 hour format, but I changed it to the am/pm format the first time I received this message, to no success.
My question is what do they mean by "check the clock on your phone"?
What exactly am I suppose to be checking? If they need my phone and computer to have the same time, they do. I also checked the FAQ for the authenticator, but to no success.
-Malthael IX
Try changing your phone time to match exactly with your Time zone, then try a few codes, even if they fail, continue in the process for some time. If you still receive an error, tweet to Mod Rascasse at twitter on @jagexrascasse.
Really hope this helps
Thank you. -
Delling
*
Feel free to PM me
Clan-
T A O M
.
No Pixels were harmed during the creation of this signature
26-Jun-2014 18:22:57
Thank you very much for allowing JAG to stay for longer
.
I will consider using the Authenticator once it add a special demand for Email Recovery, just like JAG did. It is better to fail in originality than to succeed in imitation. ~Herman Melville
.
I will consider using the Authenticator once it add a special demand for Email Recovery, just like JAG did. It is better to fail in originality than to succeed in imitation. ~Herman Melville
26-Jun-2014 18:54:41
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