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RuneScape Authenticator

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Braille
Nov Member 2021

Braille

Posts: 35 Bronze Posts by user Forum Profile RuneMetrics Profile
Marmihnea said :
Hello.

I have changed my mobile phone and I reinstalled Google Authenticator, unfortunately when I try to log in, with my Runescape account name: marmihnea, the games requires my google authentication and after the introduction of the code nothing happens. The game requires my authentication again and again.

I need your help and I wait for your suggestions in order to solve this issue.
Hey Marmihnea, did you deactivate the google authenticator from your old phone and set it up with the new one? Maybe that could be the issue.

17-Apr-2015 23:03:05

Braille
Nov Member 2021

Braille

Posts: 35 Bronze Posts by user Forum Profile RuneMetrics Profile
VisVires said :
I love the authenticator, it gives me that extra sense of security for my Runescape account. But I feel like Jagex should make an alternative for people who don't have access to a smartphone or tablet.
I agree but assuming someone in your family must have one that they'd let you use

17-Apr-2015 23:07:57

Braille
Nov Member 2021

Braille

Posts: 35 Bronze Posts by user Forum Profile RuneMetrics Profile
PvM Pizsle said :
i need help my phone has broke and i need to disable the authenticator but i dont have my email rsusername: o sosticky*

Hey o SoSTICKY*, I suggest trying to recover your email from whichever email service you have on the account. If you can't, head over to the support center and choose from the options they have, I'm sure you'll be taken care of. :)

18-Apr-2015 19:35:07 - Last edited on 18-Apr-2015 19:35:57 by Braille

wc person7

wc person7

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile
i dont know how to directly contact a moderator so this will do. but i wanted to inform you on something, this guy who is apart of the "merc*buddy" team messaged me about an error with my attempt to download it. he asked me to disable my authenticator app and try again . he also told me to check my email to disable it and when i did, there was a request to change my ********, and my email to my account. im not sure what to do now and i was hoping that you guys could give me support if something happens to my account. this is old school by the way. i hope you guys or the old school team can help

25-Apr-2015 04:59:46

Braille
Nov Member 2021

Braille

Posts: 35 Bronze Posts by user Forum Profile RuneMetrics Profile
wc person7 said :
i dont know how to directly contact a moderator so this will do. but i wanted to inform you on something, this guy who is apart of the "merc*buddy" team messaged me about an error with my attempt to download it. he asked me to disable my authenticator app and try again . he also told me to check my email to disable it and when i did, there was a request to change my ********, and my email to my account. im not sure what to do now and i was hoping that you guys could give me support if something happens to my account. this is old school by the way. i hope you guys or the old school team can help

Hello WC PERSON7, to me it seems like that person tried to get a hold of your account. I suggest going to the support centre and choosing account help then choosing from the drop down.

25-Apr-2015 06:05:21 - Last edited on 25-Apr-2015 06:27:39 by Braille

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