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RuneScape Authenticator

Quick find code: 294-295-311-65405052

His Eliza

His Eliza

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
So i set up the authenticator app and everything was fine, told it to trust my computer for 30 days, but today when i went to go online it asks me to enter in a code again, so i get my app up and type in the code but it keeps saying the code is incorrect? I've tried disabling it and re enabling it, code worked to re enable it but still saying the code is incorrect when i try to actually get onto the game itself? I've checked the app, everything seems fine but just keeps saying the code is incorrect? If anyone could help i'd appreciate it as no i cant get onto my account.

07-Jul-2014 17:01:52

MUMSY
Mar Member 2004

MUMSY

Posts: 813 Gold Posts by user Forum Profile RuneMetrics Profile
I am assuming Jagex figures in this day & age that everyone has a smart phone and a facebook account ...
I do not have a smart phone nor a facebook twitter account nor do i want one atm. If u continue forcing us to get authenticator program, I think many of us loyal Runescape players will be forced to quit if we cannot play or get on the game to play without it. Please think hard about what u are proposing.
thank you

08-Jul-2014 13:59:27

Ublakubla
Dec Member 2012

Ublakubla

Posts: 6,608 Rune Posts by user Forum Profile RuneMetrics Profile
MUMSY said :
I am assuming Jagex figures in this day & age that everyone has a smart phone and a facebook account ...
I do not have a smart phone nor a facebook twitter account nor do i want one atm. If u continue forcing us to get authenticator program, I think many of us loyal Runescape players will be forced to quit if we cannot play or get on the game to play without it. Please think hard about what u are proposing.
thank you

You don't need a smart phone for it, I don't have one. There's a program you can run on your pc for it. For the fb, what's stopping you from just making an account? You don't have to add anyone or use it. Clicking the log in with fb button is really nifty honestly. If you're really loyal it's not that big of a deal.

08-Jul-2014 17:18:14

Tiahahnya

Tiahahnya

Posts: 15 Bronze Posts by user Forum Profile RuneMetrics Profile
** warning sad old parent here playing RuneScape lmao*

I have always been under the impression that RuneScape was a game aimed mainly at teenagers, what with pocket money prices and what I feel is a great introduction to online gaming.

With that in mind I do feel the idea of using smartphones and other such technology for the authenticator is a bad idea. None of my children for example have access to a smart phone and quite frankly they never will, I cannot afford such luxuries. I should imagine that much of your player base is in much the same situation, (us parents can be so tight with the dosh handouts lol).

By all means have your authenticator but I vote like many others that that the Guardian is also kept or a computer based alternative is found.

Teaching our children on how to not only keep themselves but their accounts safe, should not be made so complicated. With regards to personal safety I cannot commend you enough on that front and have no issues with allowing my children to play the game, knowing that they are, on the whole, pretty safe. But account safety should not incur further cost to the player, be they a teenager or sad old parent like myself. If it's not broke don't fix it :)

Right this sad parent who clearly has nothing else better to do is off to get some serious cooking done, them monkfish ain't going to cook themselves ;)

09-Jul-2014 00:37:15

X I S T S

X I S T S

Posts: 325 Silver Posts by user Forum Profile RuneMetrics Profile
His Eliza said :
So i set up the authenticator app and everything was fine, told it to trust my computer for 30 days, but today when i went to go online it asks me to enter in a code again, so i get my app up and type in the code but it keeps saying the code is incorrect? I've tried disabling it and re enabling it, code worked to re enable it but still saying the code is incorrect when i try to actually get onto the game itself? I've checked the app, everything seems fine but just keeps saying the code is incorrect? If anyone could help i'd appreciate it as no i cant get onto my account.


Same here but I think the issue is @ Jagex's end.
Had the same issue here and resolved to use my computer to generate the code using WinAuth (don't worry its the one jagex say to use themselves) and it worked but have noticed the problem. WinAuth code was different to the one generated by google Authenticator and winauth code last for a little under half the time of the google one. If this is the case for everyone its no wonder its causing problems for players.

10-Jul-2014 10:04:53

DJ Nathaniel
Feb Member 2009

DJ Nathaniel

Posts: 275 Silver Posts by user Forum Profile RuneMetrics Profile
Why do you JAGEX always have to change things that work FINE like JAG like I fricking want to use a USB stick to make my account safe like with Jag no it takes to fricking long and I would much prefer it going to my Email then you guys Tyvm now switch it back or you are going to have a lot of unhappy Runescapers If there's a boss I can slay it if there's a skilling pet I can find it!

11-Jul-2014 14:37:12

StarrFireTx
Feb Member 2022

StarrFireTx

Posts: 130 Iron Posts by user Forum Profile RuneMetrics Profile
I don't have a smartphone. And really was depending on J.A.G. to protect my account. Not very happy about this change. I'm sure it's great if you have a smartphone, but not for the rest of us.

I'm not happy with this change at all.
Starr

12-Jul-2014 01:50:59

B N

B N

Posts: 7 Bronze Posts by user Forum Profile RuneMetrics Profile
Okay, so I have a question.

Say I don't type in the code within the 30 second timer and the codes changes, will I not be able to log into my RuneScape account?

or what if my phone dies, or gets stolen? Will this effect me being able to log into my account for a certain amount of time?

Thanks. :)

12-Jul-2014 09:33:23

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