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Loyalty Store Delay - Update

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Heidly Ees
Jun Member 2023

Heidly Ees

Posts: 5,484 Rune Posts by user Forum Profile RuneMetrics Profile
I'm not bothered about the update being moved back; I'm glad it wasn't released with a load of bugs.

What bothers me is that you put a massive sign on the main page saying it would be out today, and you failed to deliver. If you thought there might be some issues, don't give us a date you can't keep to.

Another thing is that people knew about the postponed update long before this post; twitter and various Jmods' friends chats confirmed it.

I don't understand why third party websites and the less-accessible friends chat are given priority over the main page. I'm just a man; I'm not a hero.
Just a boy who had to sing this song.

27-Aug-2013 19:26:42

Furvi

Furvi

Posts: 1,889 Mithril Posts by user Forum Profile RuneMetrics Profile
I'm not ranting and demanding instantaneous posting of a status. But, a few hours to convey 'hiccups'. Orly?

And no matter what.. Like some old dog.. It'll never be properly learned.

If you have a forum as large as this one with a player base as large as this ones' is and no other normal means of communication, why not just turn to the main source in a reasonable amount of time and quell the ensuing tides.

I 'unno. Through thick and thin I've dealt with it as I can. Any other company I tend to have issues with gets a mouthful of complaint from me and like customer service usually tends to do, (as it being their job) I get helped in an expedient manner.

Jagex... Jagex works a little differently. And after a near-decade of the constant meh-face I make at stuff like this, it tends to get a little tiresome.

27-Aug-2013 19:27:14

Rell
Nov Member 2008

Rell

Posts: 4,348 Adamant Posts by user Forum Profile RuneMetrics Profile
Original message details are unavailable.
Everyone should calm down. Weekly updates to any software based product is no easy feat. In my experience working as an administrator in a software development firm, weekly updates either get delayed or pulled often as testing finishes up on a monday or tuesday morning in some cases and other documents are buttoned up. The lack of communication most likely originated from someone trying to either get an ETA on how long it would take to fix the bug and based on the ETA could the release still go or not.

They had to decide first if they were going to delay it before they could alert players that they would delay it. There is a thought process and methodolgy around this which takes time to complete. Likewise, they most likely have to speak to other departments and let them know what is going on so that the message we receive is clear, concise, and consistent.

The only irony I am finding about the complaints is that if this issue wasn't found then players would be raging becasue it wasn't found. I feel for Jagex because they are always between a rock and a hardplace. They can never do anything correctly or fast enough.

27-Aug-2013 19:39:54

Natas Esiarp

Natas Esiarp

Posts: 18 Bronze Posts by user Forum Profile RuneMetrics Profile
wow people quit your bitching and complaining do you realize what goes into making a video game if you think you can do a better job instead of complaining on the forums about what they are doing all wrong and get off your ass and apply for a job at jagex

27-Aug-2013 19:45:52

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