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@Eddie Body I agree with you on the customer should get a smooth running game that is well done, but that being said no game released is ever bug free or everything running perfect when released. i.e. WoW When they flipped the servers on, the little light flicked from “on” to “burning on fire please help” as server queues reached the 1000s. The servers were crashing harder than burning ship trying to walk into Mordor. If you got past the queues, you were greeted with latency issues, including the infamous “kneel and loot stuff for half an hour” and the even more infamous “disconnect because Internet was really sketchy back then compared to now” and be greeted by the 1,000 person queue. Blizzard issued game time credits for lost playtime and the rocky ride lasted over a month . Afterward, the servers were plagued with dilapidated hardware that wasn’t optimized to run the game and the entire issue wasn’t “perfected” until all the servers were upgraded. After the initial release of WoW, we were greeted to three rather nice expansion launches. The Burning Crusade had the most issues, with server outages the first week, but it was quickly forgotten. Wrath of the Lich King came out perfectly fine, and Cataclysm, if I remember right, did*’t even have server downtime.

So I guess what i'm saying is that you can't expect a game to be perfect day one. Just give it some time play and see what happens. Like you said if your not satisfied you can always "fire" them.

Also on another note I don't know about you but I enjoy discussions like this because then I get to see both sides of the coin not just mine.

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