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Fairness + Accountability

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IWantACookie
Mar Member 2020

IWantACookie

Posts: 126 Iron Posts by user Forum Profile RuneMetrics Profile
To get a warning around, to make a player aware of serious rulebreaking, Jagex/JMods will raise 1 ban to a player to get their attention, to stop doing what they shouldn't be doing in the first place.


No, if there was serious rulebreaking, they would ban every account, not ban 1 to send a "warning". None of the other accounts have been banned since.

1 Account actioned out of 55 accounts is clearly a severe warning to stop doing what you had been doing and rethink your gameplay as you're walking a really darkgrey area, or at the wrong side of the Rules of RuneScape and/or Terms & Conditions.


There was no rethinking the gameplay as my gameplay wasn't against the rules. It got banned with a macro (permanent). And I have not used any macro's on that account as I have detailed that I only went on it to update g.e. offers, do daily challenges, and treasure hunter. Then I logged off to do the next alt. They can easily verify this if they choose to do so, they do not.

Clearly you are mistaken as you have witnessed yourself on 'Reddit' and there have been similar cases in The RuneScape Official Forums where Mod SteveW did step-in after conducting a thorough investigation.


Clearly not, it was only a small handful of people. This isn't a thorough investigation. And had been the case on reddit and twitter that only a lucky few manage to get a response after tagging a specific Anti-Cheat specialist on social media, which is outside of the Jagex official channels.

Mod Steve W publicly made a post regarding an "incident" where they have unbanned a significant amount of players due to the "incident".


When there is an outcry from many in the community, especially when it comes to streamers, they do something. Otherwise for the normal player, it just falls on silent ears.

16-Aug-2023 18:15:58

IWantACookie
Mar Member 2020

IWantACookie

Posts: 126 Iron Posts by user Forum Profile RuneMetrics Profile
All your comments are very dismissive and just assume that Jagex is always right. Jagex moderators are human and capable of making mistakes.

There should be more in place to point out those mistakes. I would even agree with Jagex to risk banning all my accounts if they took a second look to prove it's wrong.

I won't argue with you anymore as your mindset is banned, must be breaking the game rules and it's clear that won't be changed. But if Jagex took anything of this seriously from the players, they would not rely on an "appeal" system that has clearly indicated doesn't work.

Their policy is the one appeal and final. They won't answer you about anything. This is not how support should be and yes there is zero accountability for it.

16-Aug-2023 18:24:21

2_Tron

2_Tron

Posts: 22,961 Opal Posts by user Forum Profile RuneMetrics Profile
Hey IWantACookie, my mindset is '
If you/I play by the Rules of RuneScape and/or Terms & Conditions there's no fear of being banned at all
. No matter if I do possess 1 or 100 accounts.
Rules are there to be respected and if you/I disrespect them we should chose something else to do.

16-Aug-2023 20:46:05

IWantACookie
Mar Member 2020

IWantACookie

Posts: 126 Iron Posts by user Forum Profile RuneMetrics Profile
2_Tron said :
Hey IWantACookie, my mindset is '
If you/I play by the Rules of RuneScape and/or Terms & Conditions there's no fear of being banned at all
. No matter if I do possess 1 or 100 accounts.
Rules are there to be respected and if you/I disrespect them we should chose something else to do.


Clearly haven't broken the rules for the offense they provided. You just assume mistakes never happen? It's unreasonable to expect that their system would have 0 false positives. Why have the basic appeal system where states.

And if your view that Jagex has to properly have a reason to do so, why is my argument to have a proper dispute for their accusations so absurd? If I accuse you of anything you didn't do, would you just say ok or object to it?

Jagex has all the data that they can use it to analyze and improve their services or see how the anti-cheat's performance is in regards to this. If they got it wrong, don't you think they should take it more seriously and "make it right"?

Otherwise as it stands, there is nothing to be done if Jagex refuses to offer proper support channels for this.

16-Aug-2023 21:57:31

IWantACookie
Mar Member 2020

IWantACookie

Posts: 126 Iron Posts by user Forum Profile RuneMetrics Profile
2_Tron said :
Hey IWantACookie, my mindset is '
If you/I play by the Rules of RuneScape and/or Terms & Conditions there's no fear of being banned at all
. No matter if I do possess 1 or 100 accounts.
Rules are there to be respected and if you/I disrespect them we should chose something else to do.


Clearly haven't broken the rules for the offense they provided. You just assume mistakes never happen? It's unreasonable to expect that their system would have 0 false positives. Why have the basic appeal system where states.

And if your view that Jagex has to properly have a reason to do so, why is my argument to have a proper dispute for their accusations so absurd? If I accuse you of anything you didn't do, would you just say ok or object to it?

Jagex has all the data that they can use it to analyze and improve their services or see how the anti-cheat's performance is in regards to this. If they got it wrong, don't you think they should take it more seriously and "make it right"?

Otherwise as it stands, there is nothing to be done if Jagex refuses to offer proper support channels for this.

16-Aug-2023 21:57:32

2_Tron

2_Tron

Posts: 22,961 Opal Posts by user Forum Profile RuneMetrics Profile
You just assume mistakes never happen?

I have said before Jagex/JMods do investigate their own systems/processes and if they find flaws/errors that have affected players they Publicly will announce that and how they will correct said error.

Why is my argument to have a proper dispute for their accusations so absurd?

If you wanna file a proper argument than it should be your private knowledge of your private alt account under your private conditions of your computer/network.
Coming around with arguments/evidence of others, hearsay, talking about other cases, which are all private cases, have nothing to do with your private case against Jagex/JMods. So these arguments/evidence do not match your case.

If I accuse you of anything you didn't do, would you just say ok or object to it?

It has been done before and frankly I don't care, every individual may express themselves the way they choose to.

If they got it wrong, don't you think they should take it more seriously and "make it right"?

Appearantly you still haven't proven that they are wrong, none of your evidence tells them the opposite or at least shed a different light on your case. If you can't prove that something is truly wrong there's nothing to do to make it right.

17-Aug-2023 09:05:45

IWantACookie
Mar Member 2020

IWantACookie

Posts: 126 Iron Posts by user Forum Profile RuneMetrics Profile
I have said before Jagex/JMods do investigate their own systems/processes and if they find flaws/errors that have affected players they Publicly will announce that and how they will correct said error.


Can't investigate something that can't report for them to investigate.

Why is my argument to have a proper dispute for their accusations so absurd?
If you wanna file a proper argument than it should be your private knowledge of your private alt account under your private conditions of your computer/network.


See above, can offer anything that Jagex needs. Again no option to do so from them.

Appearantly you still haven't proven that they are wrong, none of your evidence tells them the opposite or at least shed a different light on your case. If you can't prove that something is truly wrong there's nothing to do to make it right.


Again, no option to call for an investigation. All the data is on their end that they can investigate. More than happy to cooperate with anything, though you're asking for evidence of something that hasn't happened? The data itself should prove otherwise.

At this point I can't tell if you're just trolling or what, but it's not on my end that is failing to work with Jagex.

17-Aug-2023 11:56:29

2_Tron

2_Tron

Posts: 22,961 Opal Posts by user Forum Profile RuneMetrics Profile
Can't investigate something that can't report for them to investigate.

Jagex/JMods do conduct a lot of self-research based upon changes in their data they do collect and odd unexpected changes.

At this point I can't tell if you're just trolling or what, but it's not on my end that is failing to work with Jagex.

I am a tadd persistent but trolling ... no way ... have had that too much in life already and I do not wish to respond to it anymore.

My hope is to give you more insight how to address a situation to Jagex/JMods and not being distracted by stories of others that do not match your situation/case.
It might also be possible that others portray a picture with false information sending you off in the wrong direction.

Anyway it is your choice and your opinion that counts, you are free to believe whatever you want but legal affairs always leave less space to wiggle.

17-Aug-2023 12:25:38 - Last edited on 17-Aug-2023 12:37:03 by 2_Tron

IWantACookie
Mar Member 2020

IWantACookie

Posts: 126 Iron Posts by user Forum Profile RuneMetrics Profile
Roddy Piper said :
Is this a matter of rules or policy? Generally speaking, there seems to be an invisible wall that separates Jagex and the players. I don't understand it, but it's also a matter of optics. It doesn't look right.


For actions taken against your account, there is no direct support option. All their support options are in specific categories (payments, in-game, troubleshooting, etc.) where some options have a contact option.

It is a very one sided process. After that you are basically, in no better terms, out of luck. You won't be able to get in touch with them to investigate or do anything otherwise.

17-Aug-2023 21:55:55

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