RuneScape Forum Archive | Fairness + Accountability

Mar

2020

IWantACookie

Posts: 126 Iron Posts by user Forum Profile RuneMetrics Profile

I have made a post in regards to fairness and accountability at the end of May in regards to how poorly Jagex handles false bans and how they get it wrong.

Mod Steve W admitted that they had an "Incident" on reddit where they unbanned all accounts (including cheaters) during a certain interval. He also makes hypocritical statements of: "At the same time, if things occasionally go wrong, I think it’s important that we ‘own it’ and be clear that a mistake has happened, and to assure you that we will learn from it and improve." None of Jagex current policies allows that and you are basically left talking to a brick wall.

There is also the cases that he and Mod Twisted has looked through comments and unbanned accounts that were found falsely banned, even when their original appeal was denied. This is not only a clear indication the appeal system does not work, but it is a virtually a lottery system whether you get a second look as Jagex policy for appeals is one time and final. Unless you get noticed by a Jmod on their personal social media accounts (outside of any official Jagex support channels or website), then you're done.

Also have posts such as here recently (https://secure.runescape.com/m=forum/c=VWiIWxgngm8/forums?408,409,521,66283127) where if break game rules and admit to breaking game rules gets unbanned. Yet a player who has been following the rules doesn't.

I have tried since May 18 to get answers. I have filled out an appeal that was denied even though it should have been a simple review. I login to 55 alt accounts every day, yet only 1 of these has been banned. Shouldn't that be a strong indicator that there was a mistake and can compare to my gameplay to the rest. Clearly I doubt that there was any actual thorough review. Following it, I have not been successful in the lottery of getting Mod Steve W's or Mod Twisted's attention. Twitter, Discord, Reddit, none of it mattered. I have written directly to Jagex, never hearing any response.

06-Jul-2023 02:46:58

Mar

2020

IWantACookie

Posts: 126 Iron Posts by user Forum Profile RuneMetrics Profile

I am tired of these false statements that they care if they made a mistake. On an individual matter, it is clear that there has been no effort. The reddit post from Mod Steve W was made in regards to a certain "incident". The choosing to make it right is not actually making it right but damage control when their systems weren't working as intended.

If Jagex really cared about making things right, they wouldn't have a one appeal and final system that you don't actually get to talk to anyone and isn't accurately reviewed.

I have tried to help and improve RuneScape and the community including but not limited to being a Wikian and updating pages as needed, spend time away from playing to create detailed reports of actual serious rulebreaking to Jagex's tipoff email, helped co-ordinate a friends chat for players during FSW to find dungeoneering teams together.

As much as I have tried to support the game and Jagex, it is clear that Jagex doesn't support their actual players in return. I have had high expectations from the anti-cheat team to be accurate, but this has only proven to me that they can't do that. It has been clear that statements how they say they own their mistakes is a complete lie.

Also I feel like Jagex doesn't actually read this and it's just another place that I've been talking to a brick wall.

So as it has currently been 48 days of no success, I am giving it till 90 days. At that point I understand that Jagex doesn't truly care about their mistakes or their player base and I stop supporting them financially and with my effort which includes canceling all my premier memberships on my accounts, no longer editing the wiki to improve any mistakes that there may be, and no longer submitting player/bug reports.

I don't have any other words to describe how completely ridiculous this has been and how much disregard Jagex has shown and how unprofessional the anti-cheat team has been providing unequal support and treatment among the players.

06-Jul-2023 03:15:52

Mar

2020

IWantACookie

Posts: 126 Iron Posts by user Forum Profile RuneMetrics Profile

Also recently according to the OSRS community, Mod Trident was fired in what I gathered was him abusing his role as an anti-cheat specialist.

Since making this post for fairness and accountability, it has been one thing after another. How can we have confidence in the anti-cheat team when this is what has been occurring since then.

The appeal and final policy fails to hold when there are less than honest Jmods working for the anti-cheat team and players get silenced from having a voice after.

There should be another step after appeal to report for investigation if anti-cheat team can't do their job properly.

This is beyond ridiculous at this point.

06-Jul-2023 13:16:24

Dec

2022

Espionage724

Posts: 127 Iron Posts by user Forum Profile RuneMetrics Profile

NolaGrey said :
If Jagex cannot afford to run a game properly and apply the rules fairly perhaps they do not belong in the business.

It's the players funding Jagex's existence. Blame everyone paying a membership even with this information. I'm sure Jagex would start paying a little more attention if all these false ban reports came with membership charge reversals.

If I would ever get wrongly banned in either RS game, there wouldn't be a forum thread; I'd reverse as many membership/bond charges I can and wouldn't look back.

16-Jul-2023 15:27:31

2far4u2

Posts: 1,154 Mithril Posts by user Forum Profile RuneMetrics Profile

I know exactly where you are coming from. What I have learnt from every mmorpg what ever it be. You are paying for the privilege to play there game. Not the rite to own what time you have invested as time invested as it has very little or no value to anyone else but you. Yes it is heart breaking to loose something not of your own fault. Be it players buying gold from RWT for they are the ones that truly are to blame. If Jagex would/could focus on them alone then Yes this game is better for all but them and of course RWT's.
I've said it before Jagex undercut RWT's on gold prices and bring this game back to life. WASD motion handheld controlled Runescape may save this game. Good luck Jagex

05-Aug-2023 17:08:25 - Last edited on 05-Aug-2023 18:52:59 by 2far4u2

2_Tron

Posts: 22,961 Opal Posts by user Forum Profile RuneMetrics Profile

It is '
Jagex's Digital Property
' and not yours so what is so disturbing in that they do not wish to be owned by cheaters/perpetrators?
The Rules of RuneScape and/or Terms & Conditions are there since the beginning but that doesn't say players should challenge them and afterwards, when getting actioned, challenge Player Support to get things undone.
You can play RuneScape as how it should be or face consequences when you do not.
Breaking rules is breaking rules, that hasn't changed.

07-Aug-2023 10:02:46

Mar

2020

IWantACookie

Posts: 126 Iron Posts by user Forum Profile RuneMetrics Profile

2_Tron said :
It is '
Jagex's Digital Property
' and not yours so what is so disturbing in that they do not wish to be owned by cheaters/perpetrators?
The Rules of RuneScape and/or Terms & Conditions are there since the beginning but that doesn't say players should challenge them and afterwards, when getting actioned, challenge Player Support to get things undone.
You can play RuneScape as how it should be or face consequences when you do not.
Breaking rules is breaking rules, that hasn't changed.

This post wasn't in regards to breaking rules, but quite the opposite, to offer more support who were wrongfully banned for their faulty systems.

Jagex has showed evidence that their detection system can perform not as expected with their so-called "incident". They have also shown evidence that their "Anti-Cheating Specialists" haven't had the highest morals and ethics and performing counter to their assigned job role.

There is a lack of support with players getting unbanned if they are lucky enough to get the attention of specific Jmods on Reddit or Twitter, not from an official channel of Jagex.

I have tried every way of reaching out to Jagex with the limited options, and not one single response. This is how they show they care for their players. How can they even properly investigate these issues when it's impossible to report it.

At this point, it doesn't matter anymore because no one at Jagex actually cares and it is a waste of time and energy to expect Jagex to actually honor their "make things right" when every policy in place is opposite of that.

14-Aug-2023 21:09:27

Jan

2015

Tenebri

Posts: 39,133 Sapphire Posts by user Forum Profile RuneMetrics Profile

IWantACookie said :
2_Tron said :
It is '
Jagex's Digital Property
' and not yours so what is so disturbing in that they do not wish to be owned by cheaters/perpetrators?
The Rules of RuneScape and/or Terms & Conditions are there since the beginning but that doesn't say players should challenge them and afterwards, when getting actioned, challenge Player Support to get things undone.
You can play RuneScape as how it should be or face consequences when you do not.
Breaking rules is breaking rules, that hasn't changed.

This post wasn't in regards to breaking rules, but quite the opposite, to offer more support who were wrongfully banned for their faulty systems.

.

you have missed the point of 2 trons post

he is saying. jagex can ban you for any reason they so wish, it doesnt even have to be rule breaking. they own all accounts and all items on the accounts, everything is their property. if they wish to ban an account they have every right to. it is their property after all.
200m all RS3 on 7/3/19

1.2Billion overall Slayer xp / Ultimate slayer title

OSRS 2277/2277 Untrim slayer cape

Hail Satan, He loves for who you are.

14-Aug-2023 23:32:15

Mar

2020

IWantACookie

Posts: 126 Iron Posts by user Forum Profile RuneMetrics Profile

Tenebri said :
IWantACookie said :
2_Tron said :
It is '
Jagex's Digital Property
' and not yours so what is so disturbing in that they do not wish to be owned by cheaters/perpetrators?
The Rules of RuneScape and/or Terms & Conditions are there since the beginning but that doesn't say players should challenge them and afterwards, when getting actioned, challenge Player Support to get things undone.
You can play RuneScape as how it should be or face consequences when you do not.
Breaking rules is breaking rules, that hasn't changed.

This post wasn't in regards to breaking rules, but quite the opposite, to offer more support who were wrongfully banned for their faulty systems.

.

you have missed the point of 2 trons post

he is saying. jagex can ban you for any reason they so wish, it doesnt even have to be rule breaking. they own all accounts and all items on the accounts, everything is their property. if they wish to ban an account they have every right to. it is their property after all.

I do not view 2 _Tron's post as that way. All his comments were in regards to rule breaking.

"So what is so disturbing in that they do not wish to be owned by cheaters/perpetrators?"
"You can play RuneScape as how it should be or face consequences when you do not."
"Breaking rules is breaking rules, that hasn't changed."

While it is true that it is their property and they can ban for their reason, they have provided a "reason" for the ban. When that reason ends up being completely untrue, the current system fails to allow you to dispute it.

There should be accountability when the Anti-Cheat team makes mistakes, their job role is to punish actual cheaters. However it seems problematic for Jagex to even care about their player base.

15-Aug-2023 18:02:13

Jan

2015

Tenebri

Posts: 39,133 Sapphire Posts by user Forum Profile RuneMetrics Profile

IWantACookie said :
Tenebri said :
IWantACookie said :
2_Tron said :
It is '
Jagex's Digital Property
' and not yours so what is so disturbing in that they do not wish to be owned by cheaters/perpetrators?
The Rules of RuneScape and/or Terms & Conditions are there since the beginning but that doesn't say players should challenge them and afterwards, when getting actioned, challenge Player Support to get things undone.
You can play RuneScape as how it should be or face consequences when you do not.
Breaking rules is breaking rules, that hasn't changed.

.

you have missed the point of 2 trons post

he is saying. jagex can ban you for any reason they so wish, it doesnt even have to be rule breaking. they own all accounts and all items on the accounts, everything is their property. if they wish to ban an account they have every right to. it is their property after all.

I do not view 2 _Tron's post as that way.
.

i know thats why i have said you have misunderstood it.

and he is right.

they can give a reason they can not give a reason, it really doesnt matter at the end of the day. they can ban you and tell you good luck. they can ban you and say "errr yeah it was errr botting" even if you never botted. they have every right to do that.

the rule breaking aspect that you are bringing up really means literally nothing, when this is the case.

IWantACookie said :

There should be accountability when the Anti-Cheat team makes mistakes, their job role is to punish actual cheaters. However it seems problematic for Jagex to even care about their player base.

yeah sure, but with you saying this, it just shows you are not understanding the point 2 tron (and now myself are bringing up)
they arent going to say "yeah we just felt like it"
200m all RS3 on 7/3/19

1.2Billion overall Slayer xp / Ultimate slayer title

OSRS 2277/2277 Untrim slayer cape

Hail Satan, He loves for who you are.

15-Aug-2023 20:17:02 - Last edited on 15-Aug-2023 20:22:00 by Tenebri

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Fairness + Accountability