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Jagex's Support Centre

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Tharsig
May Member 2019

Tharsig

Posts: 264 Silver Posts by user Forum Profile RuneMetrics Profile
Support Centre is pretty useless.
Too many web page pop-ups, an absolutely AI nanobot and far too slow response via their email system.

I am sure the support centre is fine when there is nothing wrong or you are the only one to have an issue.
However, when like today ( 5th June) Jagez have completely managed to screw up their servers, logon servers, and Jagex Accounts system their support absolutely sucks!

In a desperate attempt to get back into the game I de-installed it completely from my PC, erased all references to Jagex and Runescape from my registry, programdata and appdata. Now to my annoyance I find it is not even possible to download a fresh Runescape Launcher Installer.

Chances of getting it sorted so I can play today (having been locked out for 4 hours) ? ZERO
Chances of getting any reply from Jagez support by email other than a canned reply message ? ZERO
Chances of me not being extremely annoyed and looking for a refund on my subscription ? ZERO

05-Jun-2023 16:48:57

2_Tron

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile
2_Tron said :
How much do you use '
Jagex's Support Centre
'?

link ... -> ' Support '

'
Jagex's Support Centre
' is a rich source of information that is ever growing throughout the years giving you the possibility to dig for the information you need yourself to solve your issues.

14-Jan-2024 12:05:18

2_Tron

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile
2_Tron said :
How much do you use '
Jagex's Support Centre
'?

link ... -> ' Support '

'
Jagex's Support Centre
' is a rich source of information that is ever growing throughout the years giving you the possibility to dig for the information you need yourself to solve your issues.

18-Jan-2024 12:36:58

Mel 624
Dec Member 2021

Mel 624

Posts: 808 Gold Posts by user Forum Profile RuneMetrics Profile
I tried to use support a few times but get stuck in the FAQs with no way to find a place where I can properly type out what my issue is and wait for a response. I generally get fed up and then try to solve it myself. One of the nice things about the forums is that I could look for other people experiencing the same issue or even ask another player for advice about it. How to block a forum user
•
Death And Taxes: An Analysis
•
Petition: leave forums open!

Don't let Jagex forget the forums.

20-Jan-2024 04:46:07

2_Tron

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile


^ This is the most important page to visit to figure out the state of your computer ...
Type '
GPU
' in 'search field' and hit enter to find the link to said page.

Take also in mind that 'using telegramstyle texting said search field' makes it easier to sift through all these support pages. Try to pinpoint your problem to 1 word, max 3 and it is easier to find what you are looking for.

Recommended specifications ... <- (link) at '
Jagex's Support Centre
' for detailed information about bottom requirements to play '
RuneScape - OldSchool RuneScape
'.

'
GPU
' -> Graphics Processing Unit ... is by far the most important piece of hardware that determines ones computer ability to play RuneScape or not.

20-Jan-2024 10:02:54

Jared
Jul Member 2021

Jared

Posts: 4,998 Adamant Posts by user Forum Profile RuneMetrics Profile
I find Jagex's Support Centre to be entirely useless. I've never once been helped there or gotten any useful information I didn't already know.

Where I have been successful multiple times is just emailing them directly. They've always been insanely prompt and professional in my correspondences with them. To be fair this still was several years ago before social media exploded.

Now you can get help like I used to through email by appealing to the Jmods on Reddit or Twitter. Emailing them may or may not work as well as it used to, I don't know.

I don't think I've had any direct communication with Jagex since about 2015-2016 when I came back from a break and realized I'd been hacked. I emailed them and asked if I could have my original display name back (my current one) that the hacker yoinked.

24-Jan-2024 04:31:12

2_Tron

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile
Many pages in '
Jagex Support Centre
' have lots of links to point you in several directions to help you to reach your goal.

There are also pages where a '
Contact Us
' button is left to reach out to Jagex/JMods.

24-Jan-2024 10:12:54

2_Tron

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile
'
Jagex's Support Centre
' also holds access to ...

'
Jagex's Accounts Support centre
' where you are able to find all links concerning '
Jagex Accounts
' as well as Jagex's new '
Jagex Launcher
'.

https://help.jagex.com/hc/en-gb/categories/4403516390801-Jagex-Accounts

^... link to index '
Jagex Accounts
' ...^

24-Jan-2024 11:44:38

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