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Treemaid

Treemaid

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I would say that as a consumer you made your choice at the time of purchase.


Well, yes, if I buy the package, at least now I will do so knowing what unwanted 'perks' I'll have to put up with. In a sense you're right that would be making a choice, but it would only be that I'd decided the other benefits of the package outweighed the disadvantage of the sacrifice of privacy for me. Buying with my eyes open however, shouldn't mean that I forgo the right to express what I'd like to see in terms of improvements on the deal, in this case, a toggleable forums badge, though it does of course take away any purchasing power I might otherwise have had to achieve that end as a potential rather than an actual purchaser.

It wasn't initially clear before buying the package whether the forums badge would be toggleable though. At least it wasn't clear in any of the official information from Jagex that I had read about in advance. That only became apparent as people bought it, found out themselves, and told others. Personally I find it strange that premier members are permitted to preserve their privacy in game with a toggleable chat badge, and yet not granted the same privacy on the forums. But hey, life doesn't always make sense, huh?

Another thought regarding privacy, even if someone chooses not to buy premier, the fact that the badges are untoggleable still affects their privacy too. Not in such a significant way perhaps, but alongside some players who would not wish it to be known that they've purchased premier, might there not also be some who don't necessarily want to shout that they've bought an 'inferior' package?

Oops, I didn't mean to go into lengthly discussions about the badge on this thread. You have a knack of luring me into that Winds. :P lol
AKA: Arbr**** Vie
Please also remove the filter from our siggies Jagex! :)

05-Dec-2013 19:41:03

Windsofnight
Mar Member 2017

Windsofnight

Posts: 6,634 Rune Posts by user Forum Profile RuneMetrics Profile
'Buying with my eyes open however, shouldn't mean that I forgo the right to express what I'd like to see in terms of improvements on the deal, in this case, a toggleable forums badge, though it does of course take away any purchasing power I might otherwise have had to achieve that end as a potential rather than an actual purchaser.'

--

Yes we are in agreement that a consumer *after* the point of purchase is in a position to suggest *future* improvements. This is based on the consumers choice to purchase the package at the point of offering 'as is', tried out the different benefits & concluded that slight changes to benefits might be more attractive to *future* consumers.

We are also in agreement that because the consumer has bought the package 'as is' with 'their eyes wide open' at the time of offering, suggestions for improvements to the initial package purchased may be diminished in terms of consumer purchasing power.

Purchasing Power Point is before the purchase is made:

Consumer -> Consumer $$ -> Product or Service

-then-

Initial Offering -> Consumer Buys Product or Service -> $$ To Company

- then -

Company Provides Product or Service -> Consumer $$ To Company Bank -> Consumer :) or :(

--

'Personally I find it strange that premier members are permitted to preserve their privacy in game with a toggleable chat badge, and yet not granted the same privacy on the forums.'

--

It makes perfect sense to me though. The field that is used to display the chat badge in game would appear to be coded the same way the title field is, with the option to either display it or not in terms of game play.

On the forums it is not coded that way since the membership badge, just like the avatar picture are *benefits* you get with membership. Potential customers
who are using the forum do not receive these benefits because they are benefits associated with membership.
WHERE IS MY INGAME RSOF TITLE?!

06-Dec-2013 16:15:59

Windsofnight
Mar Member 2017

Windsofnight

Posts: 6,634 Rune Posts by user Forum Profile RuneMetrics Profile
'Another thought regarding privacy, even if someone chooses not to buy premier, the fact that the badges are untoggleable still affects their privacy too. Not in such a significant way perhaps, but alongside some players who would not wish it to be known that they've purchased premier, might there not also be some who don't necessarily want to shout that they've bought an 'inferior' package?'

--

If a consumer has buyers remorse then there are several options available *but* citing that they bought an 'inferior' package wouldn't be a viable reason. In this case, the premier gold package would not be able to be classified as an inferior package since it contains all the bells & whistles in comparison to what is offered in the bronze & silver package.

It couldn't be classified as inferior in terms of service or not providing ever thing that comes with the package either since the consumer gets all of the benefits that were outlined at the point of purchase by the company.

In terms of privicy, the consumers 'rights' have not been compromised since the purchase details remain private. However, at the point of purchase the consumer knowingly purchase benefits that included a chat & forum badge. Both are benefits that would be associated with the account name in relationship to the purchase of the premier gold package.

---

'Oops, I didn't mean to go into lengthly discussions about the badge on this thread.'

--

I would say that what we are discussing wouldn't quite fit on any other thread about the premier gold package benefits, that is unless, I dug out my old thread called 'It's Not Jagex's Fault, it's...(first line of the opening post) THE CUSTOMERS FAULT!' & re-created it. ;p
WHERE IS MY INGAME RSOF TITLE?!

06-Dec-2013 16:24:11

Windsofnight
Mar Member 2017

Windsofnight

Posts: 6,634 Rune Posts by user Forum Profile RuneMetrics Profile
I came across this awesome thread in the Compliments forum! Why isn't this a sticky?!?!

Player appreciation thread! by Mod Dean qfc 181-182-830-65225362

It is not every day that we see on GOLD how much the players are appreciated! This does after all give 'Jagex positive constructive feedback' with knowing that their employees truly appreciate the customers (& potential customers) & also lets the customers know that they are truly appreciated too.

A challenge is hereby put forth to the Golds!

I think Mod Dean has set the bar here! I know I'm going to watch this thread to see if others of the gold-ly persuasion will take up the challenge & post just how much they appreciate the player base too! Let Jagex know how much you appreciate the customers & potential customers too! Or are you just gonna let this wonderful opportunity pass you by?
WHERE IS MY INGAME RSOF TITLE?!

09-Dec-2013 15:48:43 - Last edited on 09-Dec-2013 16:08:38 by Windsofnight

Treemaid

Treemaid

Forum Moderator Posts: 11,286 Opal Posts by user Forum Profile RuneMetrics Profile
Oh! Oh!!!!!!!!!!!!! I see snowflakes too! They're beeeeutiful! :D
*Waves at Chrisso* Did you do dat? :P


Oh, and this:

Original message details are unavailable.
Hey all,

Quoting should now be fixed and not escaping anymore characters along with fixing a security issue with the quote button :)
AKA: Arbr**** Vie
Please also remove the filter from our siggies Jagex! :)

13-Dec-2013 11:20:56

Treemaid

Treemaid

Forum Moderator Posts: 11,286 Opal Posts by user Forum Profile RuneMetrics Profile
Someone pointed this out, I'd missed, it, so thought I'd share it here for others who may have missed it too. I can't pretend to understand all that techie talk, but I'm sure some of you can so I'll quote it in full for those that do. The bit that jumped out at me though was:

The truth of the matter is we hope to redo the forums in the New Year which means cleaner, more maintainable code that takes progressive enhancement into consideration.

Yes, I know we've heard it all before, but what the heck! A new year approaches and I'd rather hope than despair if I have any choice in it! Lol

Anyway, quote below, didn't have enough room left there to squeeze in my comments too.
AKA: Arbr**** Vie
Please also remove the filter from our siggies Jagex! :)

13-Dec-2013 22:28:13

Treemaid

Treemaid

Forum Moderator Posts: 11,286 Opal Posts by user Forum Profile RuneMetrics Profile
Original message details are unavailable.
Nexus / Blasty,

It's good to see people interested in development techniques, I don't usually get involved in the forums but I'm happy to get stuck in when it's development related ;)

The code base for the forums is old, and old code is never good. It was written long before I became a Mod and so now I am part of the team which is looking to improve the website by building all new pages with improved functionality and usability, check out the new responsive splash pages for example.

With regards to this forum issue, I completely agree - it's silly to duplicate the content of the message, you could simply grab the original and parse that. Also personally I would have looked at server side but as you suggest, previewing the message would have been heavy on the server. It would be worth investigating both methods and see which performs better.

The truth of the matter is we hope to redo the forums in the New Year which means cleaner, more maintainable code that takes progressive enhancement into consideration. Whilst these old forums are still running we have to weigh up if it warrants us spending hours trying to update the existing messy code base to redo how it functions or whether we just employ a quick fix to resolve the problem at hand and save development resource for the bigger projects that are coming up. On this occasion we went for the quick fix to resolve the issue as quickly as possible.

I hope that clears up why we took the decision we did but I agree with you both completely – there are far better ways to handle bits of forum functionality and we will make sure we get it right with future updates :)

Thanks,

Mod Ernizr.
AKA: Arbr**** Vie
Please also remove the filter from our siggies Jagex! :)

13-Dec-2013 22:28:29

Windsofnight
Mar Member 2017

Windsofnight

Posts: 6,634 Rune Posts by user Forum Profile RuneMetrics Profile
@Treemaid, I saw both of those posts & it is nice that you are sharing them here as well for others to see. I am also impressed that both Mod Allstar & Mod Ernizr are actively engaging the forum community & hope to see more from them in the future! I know the reaction to their posting here in the forums has been very positive.

I read over on the Rant Chat thread that Chrisso is leaving next week (Mod Infinity confirmed). I wish him well & hope that his future endeavors are successful.

Hopefully we will get another host for this thread so that the thread doesn't take on the appearance of an outdated thread by having a host that is no longer an employee like the last thread did. I hope the next host will be one of the new community engagement specialists team members.
WHERE IS MY INGAME RSOF TITLE?!

13-Dec-2013 23:13:44

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