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Hi all. I found a little problem and one other friend of mine had the same issue so I felt a need to post this. I was given a mute last week and found it very hard to find out why because I had no link to the offence. When I went to look on account management under account status I had in Red you you have a mute and for how many days. The problem was under that I had *Congratulations you have no active offences on your account*so I was unable to submit a appeal or even see what I did to get the mute. My Mute meter was fine etc, so I did find it a little frustrating and spent hours looking to try to find out what happened and why. Now I was told (not by a Jagex staff member) that it could have been a mute from a player mod or chat watch <--- not sure what that is to be honest. My Suggestion would be that in the help section at the top of account status you could explain what this scenario is, this way other players and myself will at least know whats going on and save on lots of time and frustration looking for a answer.

Thanks

07-Aug-2014 12:22:05

Canada Girl said :
Hi all. I found a little problem and one other friend of mine had the same issue so I felt a need to post this. I was given a mute last week and found it very hard to find out why because I had no link to the offence. When I went to look on account management under account status I had in Red you you have a mute and for how many days. The problem was under that I had *Congratulations you have no active offences on your account*so I was unable to submit a appeal or even see what I did to get the mute. My Mute meter was fine etc, so I did find it a little frustrating and spent hours looking to try to find out what happened and why. Now I was told (not by a Jagex staff member) that it could have been a mute from a player mod or chat watch <--- not sure what that is to be honest. My Suggestion would be that in the help section at the top of account status you could explain what this scenario is, this way other players and myself will at least know whats going on and save on lots of time and frustration looking for a answer.

Thanks

It was probably just chatwatch muting you by error. You must have said something very similar to an advertising bot, or some other banned words/phrase.

You won't see evidence because they don't want to help the bots get around it.

You might also think about changing your name, as it is extremely similar to that of a Forum Moderator. You may or may not get it changed for you otherwise.

edit...
Unless you had the name first!

07-Aug-2014 12:44:17 - Last edited on 07-Aug-2014 12:46:29 by BrunoNutto

Well the point I was making is that they should put this info chatwatch in the help section so that other player like me (who have never had a mute before) know that it a possibility. They do not have to state it in a offence just in the help section alone and leave out any details that would give info to gold sellers etc. I would have liked to have read that and think that could have been a possibility other then omg what did I do lol. As for my name I'm very sure that had nothing to do with it and have had this name for several years now and never had any problems.

I am Canadian and proud hehe
ps thanks for the reply

07-Aug-2014 13:22:24

I have been so hectic IRL, I am sorry I haven't been able to click the bump button or reply as often as I would like to.

Right now guys, promise not to hate me? It is summer and unfortunately it is the time of scout camps. I will be gone away to Norjam for 7 days then off to Bristol for three days to see penguins. Unfortunately I can't be sure of my internet connection or how often I will be able to come on the forums / in-game until the 21st. I am really sorry for this inconvenience and for anything that gets left, but it would be a great favour from you to me if you might help me out a little. If you guys can keep this thread going (as well as any others ) I would be eternally grateful. Stay awesome, and no house parties whilst mum's not home




I will need to get back to you when I next can when I get back. I promise I will. It has been so hectic it is unreal. After this camp it should all stop. Expect pages of posts in replies! ....

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Owner - Montys Crusaders

08-Aug-2014 10:24:09

Just a quick note to say that you're free to delete the green text at the bottom of page 1. I'm not going to steal this thread back from you

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13-Aug-2014 14:07:13

17-Aug-2014 17:39:33

17-Aug-2014 17:41:20

17-Aug-2014 17:47:28

Canada Girl said :
Well the point I was making is that they should put this info chatwatch in the help section so that other player like me (who have never had a mute before) know that it a possibility. They do not have to state it in a offence just in the help section alone and leave out any details that would give info to gold sellers etc. I would have liked to have read that and think that could have been a possibility other then omg what did I do lol. As for my name I'm very sure that had nothing to do with it and have had this name for several years now and never had any problems.

I am Canadian and proud hehe
ps thanks for the reply

Hey there CG! Your name is not a problem at all and the reply already given to you is totally accurate as far as I am aware. Jagex have actually posted information about this issue in the Support Centre. Below is an extract taken directly from the support centre.

A Player Moderator, the automated 'Cha*Watch' system or a Jagex moderator may temporarily or permanently mute an account. This prevents the account from typing freely and restricts them to quick chat. In addition it prevents them from making forum posts or starting threads (see 'Forum Banned' below).

Player moderators' and Chat Watch actions are automatically enforced and are temporary (a player moderator mute lasts for a maximum of 48 hours). Typically before this expires (often within a few hours or so), these mutes will be reviewed by a Jagex Moderator. At this point evidence will be available via the 'Account Status' section of the Account Settings page and the player may have the ability to appeal it.

If the mute was inaccurate it will be removed by Jagex and the account will have no lasting mark. Internal review procedures are in place to improve both player moderators and the ChatWatch system.

services.runescape.c om/m=rswiki/en/Support_-_Account_status ....

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·.·:!¡ïÏï¡!:·.·

Miss Misty

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Owner - Montys Crusaders

17-Aug-2014 17:57:36