Sigh, more "customer support".
Nearly half of the recent news lately has been "customer support", dealing with competitions, prizes, and more ways to promote the game - in other words, topics most players really don't care about. Skip over twenty or so pages and nearly everything is game content. Not a good trend...
The irony is that customer support is much lower than it used to be. You can no longer contact Jagex directly through in-game mail, which is a crucial element: yet the number of "customer support" updates has basically quadrupled.
Facebook is a very popular trend, and a very bad one in my opinion. It is unfortunate that RuneScape is trying to get so involved, and being able to log-in with Facebook accounts is sickening.
Jagex mods typically reply to any post that supports them, and ignore or block any which are against them. As the post above me says, the ratio of likes:dislikes of this thread is about 1:2, which is unheard of. You cannot continue updating the game in such ways if your approval rating is so low. Wouldn't you rather have LESS loyal players than MORE disloyal players? I would, but then again I'm not trying to make money off this game.
There is no particular reason why I'm posting this message on this thread. The problems this game currently has are a whole lot more deep-seated than gaining support on Facebook. The game has been going downhill since the turn of the decade, and the reasons are obvious if Jagex could only open their eyes.
I didn't need to see RuneScape "liked" on Facebook to start playing this game nearly 7 years ago, and nobody else does either. Use your funds to pay Jagex mods to do their usual jobs, not to have them sitting around speaking the way ten-year-olds do wherever they post. Use your own site's forums, not a third-party networking site. Have you actually lost faith in your own forums?
Better yet, use your funds to attempt to repair the extensive damage this game has seen over the last few years.
-JinSr
07-Jun-2011 19:21:51
- Last edited on
07-Jun-2011 21:47:09
by
Jinsr44