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Oesterreich

Oesterreich

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile
And that's why you need a player support on the actual RuneScape Homepage.

Almost every Website/Company which wants to be taken seriously has a Support.
Except for Jagex. A company which made a game that was released 14 years ago.

And yet there is no serious Support, there are just 3rd party sites.

This is a joke.

05-Jan-2015 12:47:03

Mod Jd

Mod Jd

Jagex Moderator Forum Profile Posts by user
Oesterreich said :
And that's why you need a player support on the actual RuneScape Homepage.

Almost every Website/Company which wants to be taken seriously has a Support.
Except for Jagex. A company which made a game that was released 14 years ago.

And yet there is no serious Support, there are just 3rd party sites.

This is a joke.

Erm...?

The majority of the support we offer on social media is aimed to 'direct' people where they can find the solution to their problems on our Support Centre, or to where they can contact us (again by sending us a ticket via the Support Centre).


Mod JD
Social Media Specialist
Reddit | Facebook | Youtube | Twitter | Twitch | Follow me on Twitter
RuneScape Social Media Manager; lover of football, Marmite and all-things-awesome.


I'm on Twitter @JagexJD.


'If you can dodge a wrench, you can dodge a ball.'

05-Jan-2015 12:54:52

Oesterreich

Oesterreich

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile
Mod Jd said :
Oesterreich said :
And that's why you need a player support on the actual RuneScape Homepage.

Almost every Website/Company which wants to be taken seriously has a Support.
Except for Jagex. A company which made a game that was released 14 years ago.

And yet there is no serious Support, there are just 3rd party sites.

This is a joke*

***;a href="http://services.runescape.***/*=rswiki/en/Customer_Support?jptg=ia&jptv=navbar">Erm..*****;/a>

The majority of the support we offer on social media is aimed to 'direct' people where they can find the solution to their problems on our Support Centre, or to where they can contact us (again by sending us a ticket via the Support Centre)**

***;center>
<img src="http://services.runescape.***/*=rswikiimages/en/2014/2/Jmod_crown-17095506.png"/><b>Mod JD</b>
Social Media Specialist
<a href="http://***.reddit.***/r/runescape/">Reddit</a> | <a href="https://***.facebook.***/runescape">Facebook</a> | <a href="https://***.youtube.***/user/runescape">Youtube</a> | <a href="https://twitter.***/runescape">Twitter</a> | <a href="http://***.twitch***/runescape">Twitch </a>| <a href="http://***.twitter.***/jagexjd" target="_blank">Follow me on Twitter</a> </center>

Erm... Where on there can i contact you about another problem?
I havent found a single form after 10 minutes of searching.


EDIT: I've finally found a "Contact us" Link after 15 minutes of looking through.
Guess where... Right, on the bottom of the page of the "RuneScape Gamebar isn't working properly" page. That's a joke, right?

05-Jan-2015 12:59:27 - Last edited on 05-Jan-2015 13:07:03 by Oesterreich

Mod Jd

Mod Jd

Jagex Moderator Forum Profile Posts by user
Saxo said :
You know you can probably get their twitters shut down right?

We report where we can, but it's out of our hands as to whether they get blocked, unfortunately.

Also, it's important to emphasise - if you're looking for support on Twitter, please contact @JagexSupport as your primary contact, rather than an individual Jmod.


Mod JD
Social Media Specialist
Reddit | Facebook | Youtube | Twitter | Twitch | Follow me on Twitter
RuneScape Social Media Manager; lover of football, Marmite and all-things-awesome.


I'm on Twitter @JagexJD.


'If you can dodge a wrench, you can dodge a ball.'

05-Jan-2015 15:00:23

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