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Developer & CM Answers! Thread is locked

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Mod Jane

Mod Jane

Jagex Moderator Forum Profile Posts by user
3) @Jane When will we see the new HLF mod team posting more?

You should start to see us over the weekend and next week! :)
Mod Jane - Community & Events Director
Follow me on Twitter - @JagexJane

13-Apr-2012 22:06:26

Mod Jane

Mod Jane

Jagex Moderator Forum Profile Posts by user
@ Mod Jane-

Snowballs > Rubber chicken.

FACT!


We'll see! Come at me bro! :P
Mod Jane - Community & Events Director
Follow me on Twitter - @JagexJane

13-Apr-2012 22:07:43

Mod Stevew

Mod Stevew

Jagex Moderator Forum Profile Posts by user
Mod Stevew

How come that the Account help forum actually is working as to customer support and actually providing answers customers can use, but the rest of the forums is failing at this.

I am especially aiming at complaints that are being ignored and not addressed to clarify things if not provide feedback (for both parties), leading to multiple threads about the same subject pop-up and leading to unhappy if not angry (out of frustration) customers.

Any plans on actually starting with the customer service you (Jagex) claim to be so proud off that actually is how customer service should be?

===

The Customer Support section of the forums has dedicated support 24 hours a day, 7 days a week.

If Customer Support issues are posted outside of that forum group there is a good chance they will be missed - after all our forums are very busy.

If we see feedback and complaints that are not Customer Support related (i.e. game related) we do try to read them and pass them on, and answer where we can. Very often we use FAQ's and sticky threads if a common theme is being discussed, this isn't ideal but is probably the best way to communicate with a large audience as opposed to posting on individual threads.

Steve

13-Apr-2012 22:08:21

Mod Giragast

Mod Giragast

Jagex Moderator Forum Profile Posts by user
Going4Quests: Will there be more ferrets of DOOM? I had my volume box on like max and almost jumped out my chair when the cutscene played with the sound effects..

Make sure you've got the volume up nice and loud this time around too ;)

---

Thorlah: (high fives back)

High-five! _/ \_

Too many questions! Some things are best left secret for now, and some of things are for other mods to answer in other Q&As :)

13-Apr-2012 22:15:05

Mod Pi

Mod Pi

Jagex Moderator Forum Profile Posts by user
Can you let us know anything about about the "magical staves" reward from runespan? Like will they help with combat for cheap spells or stronger spells or anything, or will they be near useless like GOP staves?

The staves have special abilities that should appeal to both skillers and combat players (now that's got you thinking!!) No spoilers just yet!


What exactly IS the Runespan? Is it the source of the Runecrafting altars' powers, the intersection of the altar planes, some cosmic accident, or something else entirely? I suppose what I'm asking is if it's absolutely isolated story-wise or if it is related to existing Runecrafting things in game.

The runespan is based in the same plane as the runecrafting altars and it is where the runecrafting guild is situated. You'll have to wait to find out what makes it so special!

What exactly will the new Wicked Robes do? Related: I thought the Wicked Hood was a ZMI product, why is the RC Guild enhancing their equipment?
The zoologial magical institute make the robes yes. Why would the runecrafting guild worry about zoologists? ;)

The runespan is exciting but is there enough incentive for people to still make all kinds of runes currently available?
Yep, money and magic!

Will the lore of the runespan fit in with the current conspiracy theories surrounding rune mysteries and how strange that all the things came together after hunderds of years.
Well, let's just say that certain members of the runecrafting guild are not big fans of Wizard Finix's theories....

Speaking of RC can I suggest to you to pass onto the graphics team that the ZMI mage (the one who teles to the abyss) wears robes similar to Master RC robes in future but in a Zamorakian style.

*jots down for possible future updates*

How will Runespan work as a money maker, if it is one?

The runespan will not be a money maker, we are leaving that for current runecrafting.

Can you please make it possible to see these broadcast announcements even if your game filter is on filtered, either by making another option on the game tab or by simply allowing it in the filtered mode.

We are aware of this and it is being looked into.
Senior Gameplay Programmer
Combat Council Member
Check me out on twitter @JagexPi

13-Apr-2012 22:16:40

Mod Jane

Mod Jane

Jagex Moderator Forum Profile Posts by user
@SteveW/Jane

I love the forums, I really do. 2 months ago in the Q&A there was a list posted of wants for the forums. I was wondering if any forum update is currently in the works and if there was any spoilers into it. :P


The forums are being revised, with many of the functions that people have requested and is being deployed in two phases.

Phase 1 - will see a few improvements such as text formatting and hope to see this by the end of the Summer.

Phase 2 - will bring the forums bang up to date and hope to have that at the end of the year.

Both projects are heavily involved, we're keeping our fingers crossed for the timescale above, but please don't hold me to it! :P

Also, there has been a lot of shifts in J-mod activity lately (in CM), specifically roles and a few leaving. It would be awesome if an updated list would be posted.

We'll look into doing this as soon as possible. :)

Lastly, any insight of some of how the f-mod team works? The role really does intrest me and the group is so secretive and they never can tell me anything. :(

Not actually sure what kind of information you're after with regards to the F-Mod team. So I think I'll be secretive and say.. I'm not telling :P
Mod Jane - Community & Events Director
Follow me on Twitter - @JagexJane

13-Apr-2012 22:17:50

Mod Jane

Mod Jane

Jagex Moderator Forum Profile Posts by user
To Anyone:

If you were to disregard the staff impersonation rule, do you ever wish you could login to your normal, non-modded account and tell everyone you're Mod Jane/Mod Stevew/Mod ____?

Though it might be kinda weird if you were Mod Jane telling everyone you were Mod Stevew :P


To be honest, I've never thought of logging in on my private account and telling people I'm Mod SteveW. :D

However, when I do log in on my private account, I like to just enjoy the game, I like that players don't know that I'm a Jagex Moderator. ^_^
Mod Jane - Community & Events Director
Follow me on Twitter - @JagexJane

13-Apr-2012 22:21:56

Mod Jane

Mod Jane

Jagex Moderator Forum Profile Posts by user
@Z3h Mager

I've made a note to look at it Monday, the Q&A is keeping me pretty busy right now. :)
Mod Jane - Community & Events Director
Follow me on Twitter - @JagexJane

13-Apr-2012 22:28:03

Mod Jane

Mod Jane

Jagex Moderator Forum Profile Posts by user
Is this session over yet?

The thread where we're taking questions is now locked, so the guys here are still hammering on their keyboards trying to get as many questions answered as possible. :)
Mod Jane - Community & Events Director
Follow me on Twitter - @JagexJane

13-Apr-2012 22:29:55

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