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Reddit Poll re: Clan Updates

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Scret
Mar Member 2018

Scret

Posts: 25,434 Sapphire Posts by user Forum Profile RuneMetrics Profile
Ryanc360 said :
I'm sure there is a lot of data we are not seeing that, if we were to see, would help make sense of these things. As much as I don't like or understand the nonsense that Jagex comes up with to justify these silly things to us, I trust Matthe and Maz to be straight with us and to keep our best interest at heart.
So if Matthe says there are more active clan members than there was 2 years ago, I'll just assume it's in other clans that aren't my own.

You can have all the data you want by your side but we as experienced players and clan members who are active on a day to day basis of the running of clans know more than anyone the real effects of cool down system.

We are basically being told that numbers drafted from a spreadsheet is far more reliable than our own experience and knowledge of the situation first hand.

When asked for a logical answer or logical connections we just get told "computer says no"
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12-Nov-2015 03:18:52 - Last edited on 12-Nov-2015 03:20:16 by Scret

Ryanc360
Jun Member 2005

Ryanc360

Posts: 21,835 Opal Posts by user Forum Profile RuneMetrics Profile
Don't get me wrong I'm experiencing the same shit you are, and are of the same opinion you are; These updates (or lack thereof) are doing nothing for clans if not hurting them more despite what their numbers say. Unfortunately it seems that until someone higher up in management unties our curators hands all we can do is continue to rage.

12-Nov-2015 04:36:21

Mod Matthe

Mod Matthe

Jagex Moderator Forum Profile Posts by user
MarianaBella said :
"But an example that I can share? There are currently more active members in Clans then there were 2 years ago when I joined CM. (E2A: Not that I claim responsibility for that, just that it was an interesting example to share that run contrary to perceptions)" Matthe


This data is useless and misleading, as there is no comparative, for example how does this compare to the increase in the number of players in general? There is also no accounting for confounding factors such as the removal of old inactive accounts.

It was not meant to be a comprehensive and detailed data set - it was merely a single data point to show that we do pay attention to these things. I thought it might be nice to provide a small data point to show that perception of numbers and reality of the numbers do not always match.

Oh, and we do track removal of inactive players too. :)

The problem is though that all this data is highly commercially sensitive - most companies don't even publish the headline numbers, let alone the underlying detail - and so I can't share it as much as I would like to.

I *do* regularly discuss the data with designers and managers, using it as part of the planning around prioritization of development - including dragging Mod Moltare over to my desk to shout about the latest insight. I also use CLF feedback and commentary extensively, including in the sentiment and feedback reports the CM team produce. Mod MattHe | Former Community Manager, now in Events & occasional Lore Monkey

12-Nov-2015 08:41:49

Mod Matthe

Mod Matthe

Jagex Moderator Forum Profile Posts by user
Scret said :
@Matthe

I dont think thats a question i have ever asked before or indeed seen asked yet its something thats come up in regards to the cool down system.

I have absolutely no idea how the cool down system would relate to new players to the "health of the game" its just starting to sound like buzz words.



This thread here covers off the reasons for the change that was made and the design features we had to include in the solution we needed. I am aware that a number of the CLF do not agree with either the reasons or the required features but we had solid data on which to have serious concerns that generated the reasons and therefore to set the required features.

My personal opinion: I can see why some Clan Leader's strongly dislike the new system - I would have much preferred that some of the cracking suggestions discussed in that thread were in place already to support Clans and make the required change less problematic for them. I will keep campaigning for those improvements in the hope that we can find the resource to complete some of those developments at the very least. Mod MattHe | Former Community Manager, now in Events & occasional Lore Monkey

12-Nov-2015 09:00:44

Esploratore
Apr Member 2006

Esploratore

Posts: 1,675 Mithril Posts by user Forum Profile RuneMetrics Profile
Mod Matthe said :
Scret said :
@Matthe

I dont think thats a question i have ever asked before or indeed seen asked yet its something thats come up in regards to the cool down system.

I have absolutely no idea how the cool down system would relate to new players to the "health of the game" its just starting to sound like buzz words.



This thread here covers off the reasons for the change that was made and the design features we had to include in the solution we needed. I am aware that a number of the CLF do not agree with either the reasons or the required features but we had solid data on which to have serious concerns that generated the reasons and therefore to set the required features.

My personal opinion: I can see why some Clan Leader's strongly dislike the new system - I would have much preferred that some of the cracking suggestions discussed in that thread were in place already to support Clans and make the required change less problematic for them. I will keep campaigning for those improvements in the hope that we can find the resource to complete some of those developments at the very least.

Thank you for your continued efforts supporting clans. It hasn't gone unnoticed and is appreciated . Hopefully you realize I only continue to campaign for some of these clan updates because I'm passionate about my clan and believe they would be of benefit to us.

12-Nov-2015 20:03:23

Mod Matthe

Mod Matthe

Jagex Moderator Forum Profile Posts by user
Salcos said :
More active accounts does not mean more active players.

We have a total/Combat level requirement to keep alts out of our clan that people arnt dedicated to, that they stop playing on

An active member from our data does not mean a paying account, it means an active player. Active means something specific :) Mod MattHe | Former Community Manager, now in Events & occasional Lore Monkey

13-Nov-2015 10:57:11

Naruto 1001

Naruto 1001

Posts: 946 Gold Posts by user Forum Profile RuneMetrics Profile
Mod Matthe said :
As an example - there is an enormous spreadsheet currently open on the screen to my left which I was working on this morning, comparing numbers and percentages of clannies, active members and more to previous and seasonal variation data. And while I personally would love to share details of that data with the CLF it really is highly business sensitive data and that is not something I can spill therefore.

But an example that I can share? There are currently more active members in Clans then there were 2 years ago when I joined CM. (E2A: Not that I claim responsibility for that, just that it was an interesting example to share that run contrary to perceptions)
I for one enjoy data like this :) If there are a few small things you can tell us about I'd love to read it! :)

Back on topic: is there a way to temporarily drop the cool down system for a two week period around Christmas? Reason I'm asking is that around the Christmas season several players start playing again, who may have not been on RuneScape since summer. If we could temporarily disable the cool down system then we might be able to pull some of these players out of their inactive clans into the ones that are more active. Part of the
Free Players
community.

13-Nov-2015 11:30:19 - Last edited on 13-Nov-2015 11:36:48 by Naruto 1001

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