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Mobile Early Access - Info Thread is sticky

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Corder
Oct Member 2017

Corder

Posts: 27,892 Sapphire Posts by user Forum Profile RuneMetrics Profile
Fknsnakebyte said :
yeah I have the mobile but it needs a update or something because it constantly crashes on me making it where I cant play it on My phone I can play osrs but not regular
Hi,

Please check that your mobile operation system is up to date. Then, try reinstalling the game and see if that resolves the issue. If you're able to provide more details it might help Jagex. I've left an article from Support Centre for troubleshooting the issue.
RuneScape Mobile FAQ | Technical
Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot !

20-Jan-2021 09:34:43

Enemy Ninja
Feb Member 2022

Enemy Ninja

Posts: 7 Bronze Posts by user Forum Profile RuneMetrics Profile
JoanMichele said :
Both my phone, Samsung S9+, and my tablet, Samsung A10, downloaded and installed the app fine, but all I get on opening the app is a black screen and the music. Am I missing something?
did u figure this out? im having the same issue.... music but all black screen.... -crys-
What up what up!!!!! Boss raids let me know !!!

02-Feb-2021 22:53:57

Riversharp

Riversharp

Posts: 4,228 Adamant Posts by user Forum Profile RuneMetrics Profile
Device: Huawei Mate 20
Resolution: 1080 x 2244 pixels, 18.7:9 ratio (~381 ppi density)
PLATFORM: EMUI 11 (Android 10)
Chipset: Kirin 980 (7 nm)
CPU: Octa-core (2x2.6 GHz Cortex-A76 & 2x1.92 GHz Cortex-A76 & 4x1.8 GHz Cortex-A55)
GPU: Mali-G76 MP10
MEMORY: 128GB / 6GB RAM / 256GB SD

Tells me "incompatible device"?

11-Mar-2021 17:13:29 - Last edited on 11-Mar-2021 17:13:51 by Riversharp

Comafogg

Comafogg

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
I have a samsung galaxy a21s with android 10 and can kinda play the mobile version, but it crashes alot. I can set my self up in a location to mine on my pc and then log in on my phone to carry on mining. But if I try to move somewhere else it always crashes. I have all settings to their lowest, and even fps at 15, but this still doesn't help. so not really worth using the mobile version till the bugs are fixed. Shame as I am away alot, and cant always access the game on my pc

06-Apr-2021 09:47:02

Darkierage

Darkierage

Posts: 5 Bronze Posts by user Forum Profile RuneMetrics Profile
Minimap should not be on bottom .. I think you should consider swapping your UX designers :) I understand placing nav bars on bottom in mobile is good thing but it applies only in WEB .. This new UI layout making mobile gaming less intuitive and harder, its hard to click on this, overlapping half of skill bar is crazy problem. Most ppl using minimap maximized all the time.

08-May-2021 09:05:19

ThaHorde
Mar Member 2023

ThaHorde

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
Hey yall. Mobile crashes regularly as well as freezing animations. Usally a near empty world will prolong the connection. But even then on for an hr tops. P2p is not much monthly. But with the other I game purchases. It's becoming a huge issue.

11-May-2021 16:54:13

777havoc

777havoc

Posts: 1,031 Mithril Posts by user Forum Profile RuneMetrics Profile
Chief Elf said :
Hi everyone.

I was wondering if anyone knew how much data the RuneScape 3 app consumes when not connected to wifi? I’ve currently bought the new iPhone 13 pro and it doesnt come with the cellular feature to check the amount of data you’ve used.

In the small time I used it (barely tolerating it's UI) it used approximately 71 MB, and that was just logging in to use daily keys then logging off. I do now know how much data it would use long term.

01-Oct-2021 02:29:05

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