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DarkTokala

DarkTokala

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
I cannot login when I open the mobile app all I get is the black screen with the countdown timer saying it can't connect I have reset my device made sure everything is up to date it won't let me connect on mobile data or on Wi-Fi

08-Dec-2019 01:10:30

Luke Mac

Luke Mac

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile
Day three and a half of not being able to play a game that I PAY for MEMBERSHIP for... regardless of if you invest time to earn bonds or pay via CC you make an agreement with Jagex that you will be able to access member content on RS for the length of membership you apply to your account. For them to let this be down for this long is false advertising... near theft. And yes sure say I’m making a big deal out of it but the issue isn’t just me. It does effect me heavily...as I’m mobil only so have no way to play what I paid for... but the issue is ALL the people in the same boat. Let’s due some basic math. Jagex THEMSELVES say they have 1,000,000 PAYING MEMBERS. Let’s be conservative and say only 5% of that conservative number, guess (they said that a year ago) are mobil only and this have had 0 access to the game. Right now a bond costs 6.99$. The app have been down for CONSERVATIVELY three days. There was a few hours four days ago it was down for me as well but I’ll just ignore that.
A bond gives you mems for 15 days. ( I’m giving them a extra day to make the math easier, and to be kind to them so if there is any leeway it’s there way, not the alternative) 3 days is 20% of that. 1.40$ per person wasted with no promise from jagex. Now let’s multiply that by my very very conservative guess of 5% of the 1,000,000 player base . 50,000 players; at 1.40$ a player. At this point in time; if the game gets back on RIGHT NOW; jagex owes us, the player base, at LEAST , 87,000$... pretty messed up if they’re really not going to do anything about it...

08-Dec-2019 02:34:57

Skatinordyin
Aug Member 2018

Skatinordyin

Posts: 575 Steel Posts by user Forum Profile RuneMetrics Profile
This is not just a repost it's happening again no mater what I tried one time I tried logging in through an Australian world through browser old school web page on my phone and it somehow by passed it but that's not working this time...

Device name: Samsung Galaxy J7
Model Number: SM-J700T1
Location: United States - South Carolina
Wifi: yes and cellular data
Cellular: 4G LTE
Data Provider: T- Mobile
OS: Android
OS version: 7.1.1

I was playing my game several hours then my phone died 25 or 30 min before a maintenance update then my phone died i allowed my phone to charge now when i try to login well even open the mobile app is states....

Failed to contact server osrs mobile. Error loading game. Game will not load tried uninstalling and reinstalling still same error msg.

Not sure really where to post could someone plz help me feel free to give me any advice or instructions
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08-Dec-2019 06:27:45

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