It's been 2 days since I sent an account subscription change request that I couldn't enter the new world for this one and so far I haven't been answered, I had to put 2 days of membership even though I couldn't financially. How many days does it take to respond?
Jagex are currently handling other membership transfer requests (among other things) due to the issues that came with FSW start. I suggest adding a few more days to your account and they will be able to help you from there.
Life is like a camera: Just
focus
on what's important,
capture
the good times,
develop
from the negatives, and if things don't work out,
take another shot
!