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C0loniser

C0loniser

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
So I came back to osrs few months ago. Started on rs 3 first before I came back to my old osrs account. But payed for membership from the start. But now I have run into a technical issue with my membership. So I am still registered as an member when I go to buy subscription page or when I try to activate a bond it says I can’t use it cause I am allready a member. But then when it comes to all the rest in game stuff. Like member worlds or items. Anything member related it says I need to be a member to use it. I don’t understand what is going on. Someone that can help me please. Like the items now say members object as it would when u are not a member
Cheers Bambinoman

30-Jul-2022 14:12:51

Darkgraal
Dec Member 2023

Darkgraal

Posts: 65 Iron Posts by user Forum Profile RuneMetrics Profile
Hey I have the same problem with membership its say i have a subscribe on both phone, cpu ( i did use my phone to pay membership it did take money from my google account ) when i put my mouse over member icon it say that i have membership-subscription active but when i click on member world it say need to bee member Darkgraal

07-Aug-2022 04:51:57

Apazos

Apazos

Posts: 3,054 Adamant Posts by user Forum Profile RuneMetrics Profile
Darkgraal said :
do I have to uninstall app on phone than reinstall ( or delete on cpu )
Also When I click on my account it say attempting payment I would uninstall it completely from your phone, then reinstall it.

What does the payment say from your payment method? "Pending"? Also, if you look at your account settings page, what does it say about your membership status?

From my view, you have the forum badge which means you should be able to use member features.
~Apa

07-Aug-2022 18:27:25

Darkgraal
Dec Member 2023

Darkgraal

Posts: 65 Iron Posts by user Forum Profile RuneMetrics Profile
my membership ended 8-4 / i payed on account 8-5 about 3 hours of the game clock

i did look at payment it said attempting payment
when i look at upper left of main site page it say not a member for rs 3

Here is a message
We are contacting you to let you know that a purchase made on your account has been disputed by the bill payer which has left your account ‘frozen’ pending further action. Accounts which are 'frozen' are unable to log into the game.

We call this ‘Unpaid Balance Darkgraal

08-Aug-2022 17:32:13 - Last edited on 09-Aug-2022 05:46:53 by Darkgraal

Darkgraal
Dec Member 2023

Darkgraal

Posts: 65 Iron Posts by user Forum Profile RuneMetrics Profile
here is the next message after i got the unpaid balance about two hour after

We're just sending a quick message to confirm that we've received your payment and updated your account. Thank you for your custom
8-6-22 at 4:42 Darkgraal

09-Aug-2022 05:50:11

Atlas Fall

Atlas Fall

Posts: 381 Silver Posts by user Forum Profile RuneMetrics Profile
I had the same problem. My question is did you buy your membership from google play store? Was it a recurring membership? If so, go to play store/payments and subscriptions/ subscriptions. Then unsubscribe and resubscribe from there. That's how my problem was resolved.

09-Aug-2022 12:24:38

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